Technical Account Manager

vor 1 Tag

Zurich, Schweiz IBM Vollzeit

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
The Expertise Connect (EC) Team is looking for a highly skilled individual to join their team on the Automation portfolio side, focusing both on on-prem and Cloud Pak based implementations - specifically in the arena of Business Automation: Process Mining, Business Automation Workflow (BAW/BPM), Robotic Process Automation (RPA) & Enterprise Content Management (ECM).

EC is a growing and revenue generating arm of Expert Labs. EC contracts provide access to a Trusted Advisor single point of contact, a skilled expert who can act as the IBM Liaison to the client across the specific product space, the Technical Account Manager Delivery Leader (TAM).
- As TAM you are an assigned technical expert skilled in specific product areas who provides technical advice, overall environment proactiveness, skill sharing, diagnostic coaching, assistance with migrations, upgrades, key projects and recommendations for managing your IBM software. This includes representing proactive, reactive and preventive assistance.
- You role also requires the ability to be flexible towards the client's needs and bring resolution to their requirements quickly and efficiently.
- You deeply understand customer business and technology needs; become the face of IBM to the customer and serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Automation Growth Offerings.
- Finally, your role requires deep expertise across products, a willingness to develop hands-on expertise in new technologies and a keen interest in sharing knowledge and best practices through education sessions.
- Your goal as a successful TAM resource is to help clients minimize the risk of downtime, successfully deploy and integrate new solutions, manage upgrades or migrations and efficiently integrate IBM Best Practices in their use of the IBM Automation product suite.

If you love working with clients, enjoy creative and hands-on problem solving and can network across multiple teams to drive resolutions to many different kinds of problems - this is the role for you

**Required Technical and Professional Expertise**
- Demonstrated a history of success as a consultant, pre-sales, technical account manager, enterprise architect or equivalent role for at least 5 years
- At least 1 year of experience with Cloud Pak for Business Automation consulting (installation / configuration / migration) and / or deep understanding of Container Technology
- Moreover at least 2 years of experience with focus on either Process Mining, Business Automation Workflow (BAW/BPM), Robotic Process Automation (RPA) and / or Enterprise Content Management (ECM)
- Have a proven track record of at least 5 years of technical client management remote and on client site
- Have handled difficult customers or situations and can demonstrate resolutions
- Proven ability to navigate data and people to find answers
- Execute customer success plan to drive adoption post-deployment and guide clients through their migration projects
- Proficient in German (written and spoken)

**Preferred Technical and Professional Expertise**
- Knowledge and expertise in handling various Database products, like DB2, Oracle
- Knowledge and expertise in other Cloud technologies, like Azure or AWS

**About Business Unit**

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM wants you to bring your whole self to work and for you this might

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