Team Head Reception

vor 2 Wochen

Lugano, Schweiz Julius Baer Vollzeit

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

**YOUR CHALLENGE**:
**Head Reception and Switchboard: duties and responsibilities**
- Management of the Reception and Switchboard Team
- Organize, supervise and collaborate in day-to-day operations
- Implement quality standard and procedures
- Supervise compliance with rules and regulations (e.g. uniform regulation, service procedures)
- Schedule daily and monthly duty-time, off days and holidays
- Expand collaboration with different teams and individuals, focusing on common goals
- Create an inspiring team environment with an open communication culture
- Monitor team performance, exchange feedbacks, assess and report (e.g. year-end assessment)

**Receptionist: duties and responsibilities**
- First point of contact for customers: greeting clients and visitors, providing a warm welcome to all guests, helpfully attending to their requests and needs
- Offering of hot/cold drinks - service in the meeting rooms
- Managing meeting rooms for perfect cleanliness and availability
- Maintaining safety and hygiene standards in the client zone (before/during opening hours: equipping, cleaning and tidying of entrance and reception area, meeting rooms, kitchenettes)
- Performing ad-hoc administrative duties (e.g. visits volumes reporting)
- Taking care of client zone for comfort, safety and security - coordinating maintenance if necessary - and supervising cleanliness standards (performed by external service provider)
- Performing and managing all tasks related to clients visits in the safe deposit boxes area adhering to internal rules and procedures
- Switchboard: answering, forwarding and screening phone calls, dispatching fax messages, forwarding messages and reminders to staff members in appropriate time

**YOUR PROFILE**:

- High school diploma or professional education in the Tourism/Hotellerie
- Proven experience leading a team in a challenging and comparable environment
- Previous work experience as a receptionist or similar role
- Excellent written and verbal communication skills in Italian, good written and verbal communication skills in English, fluent in German. French would be a plus
- Charming appearance, willingness to wear a uniform
- Ability to supervise, lead and direct co-workers, in order to ensure an excellent performance
- Excellent team organization and work management skills
- Good team player, winning interpersonal skills
- Flexible and adaptable personality
- Ability to handle standard office equipment (e.g. MS-Office)
- Problem-solving attitude: able to quickly find adequate responses to difficult situations or complaints
- Swiss residence permit

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