Consultant
vor 2 Monaten
**Job no**: 567175
**Contract type**: Consultant
**Duty Station**: Geneva
**Level**: Consultancy
**Location**: Switzerland
**Categories**: Communication, Partnerships, Fund Raising
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
**For every child, hope**
The Individual Giving (IG) team in the Division of Private Fundraising and Partnerships (PFP), based in Geneva provides global support to over 50 fundraising National Committees (Natcoms) and Country Offices (COs). A key part of any fundraising operation is to be able to provide cutting edge systems that allow UNICEF to serve, manage and understand its supporters. Key technologies are donor management systems (CRM based) and payment providers in order to maximize and optimize fundraising performance to allow UNICEF to help the world’s most in-need children.
The Supporter Engagement Strategy (SES) aims to increase the global acquisition and engagement of UNICEF’s diverse supporter base, including donors, advocates, and volunteers. A key part of the strategy is to replace the incumbent Fundraising systems currently in place in 21 country offices with salesforce-based technology and driving compliancy with a view to maximize IG results in the Latin America and Caribbean (LAC) region.
**How can you make a difference?**
Purpose of Assignment:
The consultant will provide surge capacity to ensure that LAC markets are fully prepared and supported throughout their SES journey, from preparation through implementation to monitoring and driving fundraising success after going live.
The consultant will be the main focal point on the project to drive engagement, understanding and planning for LAC markets, ensuring that fundraising technology strategy is developed and upheld.
Scope of Work:
**MAIN TASKS**
- Act as liaison support for individual giving fundraising processes for all IG fundraising, ensuring markets make correct technology choices and are able to implement solutions effectively from an individual giving point of view.
- Liaise with PCI task force to ensure that all markets in the LAC region have clear plans and are fully aligned with all stakeholders (IG, ICTD, PCI-Task force etc).
- Works internally with Information and Communication Technology Division (ICTD) plus other stakeholders and externally with market suppliers, recommending the strategic direction for IG based products with the goal of increasing IG fundraising performance.
- Model target market-adoption roadmap and economic impact, including operational and user benefits, documenting fact-based impact across all areas supported by the new ecosystem.
- Ensure markets are properly briefed and aligned on all project governance structures while setting clear expectations on what is required by each market in terms of resources, dedication, ownership, timelines and reporting requirements.
- Coordinate supporter focused guidance in countries participating in Core Solution to: a) define business goals and engagement standards; and b) develop country specific supporter life cycle strategies.
- Provide meaningful and consistent management metrics.
- Support the individual giving digital delivery team in providing global payments solutions for markets.
- Escalates influential / impactful decisions to Chief of Individual Giving where appropriate.
**Deliverables & Timeline**
(The required standard and detailed timeline will be agreed with the supervisor in advance):
**Deliverable 1**: Ensure all LAC markets have a clear compliance plan aligned with Individual Giving strategy. (By Dec 2024)
**Deliverable 2**: Issue resolution within agreed timelines for LAC based fundraising markets with SES, GGP and PCI related issues. Positive feedback from markets is the criteria to measure the effectiveness of this deliverable. (By Dec 2024)
**Deliverable 3**: Align IG strategic direction (Objectives, and key results) with markets to deliver clear project plan including timelines and effort required by Individual Giving team plus ICTD, PCI and other UNICEF stake holders in all LAC markets. (By Dec 2024)
**Deliverable 4**: Support the agreed engagement plan with LAC markets on key IG actions that emerge in monthly engagement calls. Positive feedback from markets is the criteria to measure the effectiveness of this deliverable. (By Dec 2024)
**To qualify as an advocate for every child you will have**
**Education**:
- Advanced university degree in Marketing, Communications, Non-profit or Business Management, or another relevant technical field is required.
- Alternatively, A first-level university degree with an additional 2 years of relevant professional work experience will be accepted in lieu of an advanced unive
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