Information Technology Partner

Vor 2 Tagen

Pratteln, Schweiz IKEA Vollzeit

As Information Technology Partner you will be responsible for ensuring business continuity of all supported digital products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands. You provide professional IT support with a high service level to different Inter IKEA units and co-workers.
- Manage the lifecycle of all IT assets including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets.
- Lead or support on-site project implementation/deployment efforts with regard to implementation of new digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations.
- Provide 2nd level hardware and software support for end users and provide remote, after-hours support for business-critical issues.
- Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions.
- Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain.
- Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops).
**Qualification**
To be successful in this role you:

- Have completed your training as a computer scientist or have relevant experience in this field, as well as in-depth knowledge of relevant technology standards, trends and innovations.
- Bring good knowledge of IT service management, processes and toolsets, procedures and guidelines.
- Have strong knowledge of project and change management and enjoy a wide range of tasks.
- Take the initiative and appreciate both independent, precise work and working in and with other teams.
- Are able to share and present Digital knowledge and experience with different stakeholders.
- Act as IT ambassador with the ability to communicate in user-friendly way.
- Are able to communicate confidently and clearly in German and English.
- Can effectively prioritize and execute tasks in a dynamic and fast paced environment.
- Have good knowledge in Jira and ServiceNow.
**More Information**
**Inter IKEA Group **brings together three core businesses: Franchise, Range and Supply. Together we work constantly to improve the IKEA home furnishing offer and make it more accessible for the many people. You will be part of IKEA Supply and the Supply Chain Development organisation. IKEA Supply is responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost.

Together, we create a workplace where everyone feels free to be themselves - to experiment, try new ways, and dare to ask, “What if ?” We believe in everyday personal growth and offer the opportunity to develop your career globally. At IKEA we have a vibrant culture where ideas are heard, where there is opportunity to learn new skills and where the goal always is "to create a better everyday life for the many people". We give down-to-earth, straightforward people the possibility to grow, both as individuals and in their professional roles. We offer this position in a fast paced, truly global environment with an endless supply of challenges and development opportunities.

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