Customer Service Coordinator Travel Retail Emea
vor 1 Monat
The L'OCCITANE Group is a global, natural and organic ingredient-based cosmetics and well-being products maker, producer and retailer. The Group is built on strong values of entrepreneurship, team work, respect and authenticity. It is committed to developing products that are environmentally friendly and sustainable.
The Group has eight brands: L'OCCITANE en Provence, Melvita, Erborian, L'OCCITANE au Brésil, LimeLife, Elemis, Sol de Janeiro and Grown Alchemist.
With a presence in 90 countries, our products are distributing in more than 3,000 stores in the world.
**MISSION & CONTEXT**:
We are looking for a highly motivated **Customer Service Coordinator Travel Retail **to join our Operations team in Geneva. In this role, you will be the resource point for all communications to and from the sales force - interfacing with marketing, operations and distribution. You will work hand in hand with Key Area Managers to deliver Sell IN and Sell OUT by ensuring 360° support with:
- Sell-in processing;
- Orders follow up;
- Proactive sell-in analysis and clients alerts.
You will interact with following key stakeholders:
- Sales team (key partner);
- Logistics / transport / central stock teams (key contacts);
- Key contact for clients Logistics & Sales team;
- Marketing, Merchandising teams.
**MAIN RESPONSABILITIES**:
**1) Manage & drive sell-in**
- Process TR orders, follow up deliveries;
- Follow up OOS situations, FIFOs, proactive push orders (ex.: novelties recommendations, missing items reordering, ensure to replace old codes by the new ones, respecting client processes);
- Process & follow up on agreed waves of R&D (returns and destructions);
- Monthly SI analysis: identify opportunities for growth, alerts to sales team & clients / vs BUD vs LY;
- SISO analysis for novelties & top kits;
- Managing credit and debit notes for customers;
- Establish strong and client-centric relationship with all key stakeholders, striving to exceed internal and external customers’ expectations whenever possible.
**2) Price lists & assortments**
- Update & management of assortment & price list per client, follow up with clients once finalized;
- Guarantee novelties listing with required information sent on time;
- Novelties SI follow up vs forecast with alerts to Sales team & clients.
**3) Sales & Marketing support**
- Process & follow up POS materials & GWPs deliveries;
- Coordinate with marketing team to manage changes of visuals and shipments of marketing materials;
- FOC materials quotas follow up with alerts to Sales team;
- Back office support for L&D and Marketing events : visuals, BAs allocations, other TR deliveries;
- Provide customer service for sales & marketing team with regards to tracking orders, obtaining shipping information, and handling special requests;
- Ensure accurate information flow to the field;
- Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment;
- Client Master data handling.
**HOW YOU CAN FIT**:
- Bachelor degree in Logistics or Sales;
- 5+ years experience in a similar role;
- Fluent in English & French;
- Excellent MS Office / SAP / BI / Data visualization tools knowledge;
- Ability to challenge the status quo and improve existing processes is key;
- Strong collaborative spirit and team player;
- Customer centricity mindset;
- Problem-solving skills with the ability to prioritize;
- Attention to detail and autonomous;
- At ease in an international fast-paced environment.
**STARTING DATE: Mid February 2023**
**Fixed-term contract**
**Location : Plan-les-Ouates, HQ**
L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity - and our commitment to sustainability.
L’OCCITANE Group’s mission is to “empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature”. L’OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection. All employees at L’OCCITANE must therefore implement the company’s mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L’OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees.
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