Digital Relationship Manager

vor 5 Stunden


Zurich, Schweiz Western Union Vollzeit

**Digital Relationship Manager - Zurich, Switzerland**

Are you excited about an opportunity to interact and manage a portfolio of clients offering them ground-breaking digital solutions? How about working for a global company where you can offer business-to-business client’s digital solutions in a wide range of currencies on an ever-growing platform? Join Western Union as a Digital Relationship Manager.

**Motivated by our values: purpose driven, globally minded, trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

**Better starts and ends with the customer**

As part of Western Union Business Solutions (WUBS) Digital Relationship Management (DRM) team you will play a key part in delivering an excellent client experience across an extensive regional portfolio of digital customers (500+). Working on our “Edge” platform, we’ll look to you to achieve regional targets through increasing online sales, customer reactivation and retention. Leveraging centrally generated reports to target and contact clients you will handle inbound and outbound calls, you will migrate, adapt, nurture, and support your clients, cross-selling, and up-selling intangible foreign exchange products. Together with you DRM team you will work alongside internal teams, implement regional business plans and campaigns, all while suggesting and identifying improvements within the platform.

You will be motivated and driven with a desire to succeed and with a proven track record of selling and serving remote clients to achieve sales targets. Your confident and can-do attitude will fit well within the team. Knowledge of international payments and foreign exchange products and services would be an advantage but is not compulsory, your drive and tenacity will ensure you succeed in this role. Due to the portfolio of clients, you will manage it is essential you are fluent in both German and English languages.

IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union. However, as part of the divestiture agreement, this position will transition to the purchasing company should the transaction conclude. The hiring team will be able to answer any questions you may have.

**Join us, and let’s connect the world**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

LI-MS3



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