![Digitec Galaxus AG](https://media.trabajo.org/img/noimg.jpg)
Quality & Coaching Professional (Customer Service)
vor 2 Wochen
**Quality & Coaching Professional (Customer Service)**:
- Zürich
- 80% - 100%
- After Sales Service
- Deutsch
Als grösster Schweizer Onlinehändler führt Digitec Galaxus mit über fünf Millionen Produkten fast alles für fast jede*n im Sortiment. Seit kurzem sind wir auch aus Deutschland heraus in Österreich, Frankreich, Italien, Niederlande und Belgien aktiv. Wir wachsen stark - Sei dabei und gestalte unser Wachstum mit
In unserem internationalen Quality & Coaching Team helfen deine Adleraugen und dein didaktisches Geschick dabei, das Gleichgewicht zwischen Quantität und Qualität im Bereich Customer Service zu gewährleisten. Du befasst dich mit täglichen Qualitätskontrollen aller CS Mitarbeitenden, um ihnen ein neutrales Feedback über die geleistete Arbeit auszuhändigen. Die Erkenntnisse aus diesem Feedback benutzt du, um unsere Mitarbeitenden mit gezieltem Coaching in der fachlichen Entwicklung zu unterstützen. Der Fokus dieser Stelle liegt im Bereich Quality.
**Aufgaben**:
- Mit regelmässigen Stichprobenkontrollen und Qualitätsaudits trägst du massgeblich zur Verbesserung der Qualität im Customer Service bei
- Du übernimmst die Basiseinschulung unserer neuen Mitarbeitenden von drei Wochen
- Als Teil des Quality & Coaching Teams unterstützt du Vorgesetzte durch Assessments bei der Personalauswahl
- Du hinterfragst bestehende Prozesse und analysierst diese auf Potenzialbereiche
- Du entwickelst die Fähigkeiten der Mitarbeitenden in adressatengerechten Workshops & Trainings
**Anforderungen**:
- Du beweist didaktisches Geschick und lebst im Alltag eine Hands-on-Mentalität vor
- Du hast ein Flair? für Sprache und Kommunikation ?und dich zeichnet eine zuvorkommende und professionelle Art aus
- Du bist offen, ergreifst gerne die Initiative und kannst dich mit unseren Werten identifizieren
- Dich selber zu motivieren fällt dir leicht und verlierst dabei nicht den Fokus aus den Augen
- Du verfügst über ausgezeichnete mündliche und schriftliche Deutschkenntnisse
**Unser Angebot**:
- Die Chance in einem rasant und wachsenden E-Commerce Umfeld nicht nur an der Oberfläche zu kratzen, sondern tief einzutauchen und massgeblich an der Gestaltung unserer Customer Journey mitzuwirken
- Du wählst - jede Funktion bei uns kann in einem 80% - 100% Pensum ausgefüllt werden
- Home-Office ist gekommen, um zu bleiben
- Fünf Wochen Ferien pro Jahr - du brauchst mehr? Dann besprich deinen unbezahlten Urlaub mit deiner Führungskraft
- Finanzielle Unterstützung bei Aus
- und Weiterbildungen. Damit du dein Know-how laufend erweitern kannst, erhältst du 2000 EDU Points im Jahr für dein Selbststudium
- Vergünstigte Mitarbeitendenkonditionen in unseren Shops
**Arbeitssprache**: Deutsch
- ** Arbeitspensum**: 80% - 100%
**Standort**:
**Digitec Galaxus AG**
Pfingstweidstrasse 60b
- CH-8005 Zürich
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