HR Business Process Consultant

vor 3 Wochen

Home Office, Schweiz International Telecommunication Union (ITU) Vollzeit

INTERNATIONAL TELECOMMUNICATION UNION
- ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems._

**HR Business Process Consultant**

**Vacancy notice no**: 1066
**Sector**: SG
**Department**: HRMD
**Country of contract**: Remote
**Duty station**: Home Based

**Position number**: positionNumber
**Grade**: PositionGrade
**Type of contract**: Consultant
**Duration of contract**: 6 months
**Recruitment open to**:External
**Application deadline (Midnight Geneva Time)**: 27 April 2023

ORGANIZATIONAL UNIT

The General Secretariat directs all the administrative and financial aspects of the Union's activities, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication matters for operational and other purposes, the provision of legal advice to the Bureaux of the Union and the departments of the General Secretariat, logistic support to the Union's activities including conferences, the coordination of the work of the Union with other international organizations, the dissemination of information to the Member States and Sector Members, press, corporate and individual users of telecommunications and the general public. The General Secretariat is also responsible for the organization of world telecommunication exhibitions and forums.

Within the General Secretariat, the Human Resources Management Department (HRMD) advises the Secretary General on human resources management. It manages ITU's resources ensuring consistency with ITU strategies, policies, regulations and rules as well as UN Common System policies. It efficiently manages the human capital of the Union; creates a stimulating and supportive work environment and encourages organizational creativity and performance measurement based on results.

**BACKGROUND INFORMATION**:
ITU is aiming to further strengthen and position the HR function as a strategic, efficient, and fit for future partner to support the fast changing and evolving business needs envisioned in the organizations new strategic plan and under the transformation programme of the new Secretary General.

Within this project, the organization requires the services of a Business Process Consultant to design solutions that will input to the overall review of HR processes and operations.

**TERMS OF REFERENCE**:
**Scope of work**:

- The Consultant will focus on analysing the operations, division of labour and touch points, systems, and business processes of the following areas within Human Resources Management:
- Organizational Development and Recruitment
- Payroll Services
- Staff Administration Services
- Social Security and Benefits

The consultant will develop a business process improvement plan to ensure optimal service delivery, identifying best practices, redesigning processes, creating operating procedures, quality control systems, and service level agreements focused on efficiency and improved customer experience.

**Responsibilities**:
- Review existing work processes, service delivery and division of labour of the units with responsibilities over the areas described in the scope of work.
- Interact with clients, users, and the HR team and analyse business and service requirements to identify shortcomings and improvements to information, procedures, documents, and decision flows.
- Develop Service Level Agreements (SLA), Standard Operating Procedures (SOP) for all reengineered processes.
- Design an optimal division of labour for the functions concerned, including, touch points and information flows between the units.
- Develop a framework of improvements in the ERP system (SAP) that will support the required changes.
- Develop standard templates for operating procedures, business processes, and service level agreements.
- Engage key stakeholders in defining measures and reports of business services metrics (costs, turnaround time, quality) to develop proper SLAs.
- Develop training sessions using ITU's Learning Management System for users in HR and clients.

**Methodology**:
The review will be carried out by the consultant using the following methodologies:

- Literature Review: Review existing documentation on business processes, structures, and operating procedures in the organization. Research industry best practices in similar organizations from different sectors.
- Consultations: Consult with HR staff, and Bureau, General Service, Regional and Area Office management clients to have a comprehensive review of the services provided by the areas within the scope of work. Consultation and close work with the relevant staff working in thes

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