Principal Customer Success Manager, Mulesoft

vor 2 Wochen

Basel, Schweiz Salesforce Vollzeit

**Job Category**:Mulesoft - Customer Success Group

**Job Details**:**MuleSoft **, acquired by Salesforce in 2018, is the #1 Integration and API Platform. The mission of MuleSoft Customer Success is:
The values of MuleSoft Customer Success are **Trust **(say what we do; do what we say), **Customer Success **(our absolute priority), **Innovation **(challenge the status quo as we continually improve), and **Equality **(equality and care for all).

In doing so, we secure balanced, profitable growth for MuleSoft by retaining customers and crafting add-on sales opportunities.

**What You’ll Do**:
Partner with customers to deliver outsized returns on their investment in MuleSoft software, by:

- Delivering, measuring, and presenting ROI for our customers, throughout the customer lifecycle
- Being the trusted partner for customers on use-cases and product functionality, and how to align use-cases with Catalyst, MuleSoft’s best practice.
- The **Customer Success Manager **is accountable for, and leads, customer s **uccess planning and execution across a portfolio of customers **, and supports other cross-functional teams in the development and execution of account strategy, driving customer retention and expansion.
- Accurately representing the voices of customers inside MuleSoft, ensuring the health of customers is carefully captured, and making their voices heard as appropriate.

**What We’re Looking For**:

- **Proven track record **of performance in your career to-date **in customer-facing roles with a technology bias **, such as **Consultant, Sales **/ **Pre-sales, Technical Account Management, Project Manager, Enterprise Architect, Customer Success Manager **, etc.
- Ideally, **proven experience in the finance or public sector**
- Alignment with our core values of Trust, Customer Success, Innovation, and Equality.
- Ability to build structure in ambiguous situations and craft effective plans followed up with detailed execution to exceed customer expectations.
- Excellent communication skills, written and verbal.
- Passion for technology and for being part of a hyper-growth **SaaS **company.
- An understanding of **software development and/or engineering, including IT systems integration and APIs **.
- A self-starter who is equally comfortable working on their own and as part of a high performing team.
- **Experience working with cross-functional teams **(e.g. sales, support, services, product, etc).
- Do what it takes and a fearless attitude, with an insatiable desire to take ownership and make things awesome.
- Experience working on digital / technology transformation programs in customer-facing roles.
- **German and English language proficiency **highly desired.
**- Track record of managing large, sophisticated **digital / technology programs in customer-facing roles **, and the ability to successfully handle difficult customers or customer situations.
- Demonstrable experience in navigating sophisticated, multi-divisional, multi-geographical organizations to identify the right customer partners and build trusted advisor relationships.
- Demonstrable executive presence and communication abilities.
- Strong leadership skills.
**- An emerging working experience in software development and/or engineering, **integrating IT systems, and developing / managing APIs **.
- Experience in developing and implementing **IT systems integration strategies **.
- Experience in developing and implementing **API strategies **.

**Accommodations

**Posting Statement**:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all.

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