Director of Onboarding

vor 4 Wochen

Zürich ZH, Schweiz Third-Party Job Posts Vollzeit

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.

Behind the Cloudbeds platform is a growing team of 750+ employees distributed across 40+ countries speaking 30+ languages. We are engineers and designers, hotel managers and travel agents, and experts on everything from big data to e-commerce to compliance. The Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:

- Embrace Remote First, Remote Always culture
- Hire the best people around the world;
- Prioritize our customers and results over titles
- Foster an inclusive culture that celebrates bold thinking and diverse perspectives;
- Offer open vacation time, flexible paid holidays, and company-wide mental health days;
- Provide access to professional development, including manager training, upskilling and knowledge transfer, and free access to LinkedIn Learning and other platforms

The **Director of Onboarding**,** plays a pivotal role in shaping the first impression our clients have with our technology solutions. We are seeking an operational force of nature eager for responsibility for executing and iteratively improving comprehensive onboarding strategies, ensuring seamless implementations and ecstatic customers.

**Location**: EU (Remote)

**Essential Functions**:

- Develop and implement strategic onboarding programs that align with our clients' needs and business objectives. Drive the development of scalable onboarding processes to accommodate our growing client base.
- Lead, mentor, and empower a team of Onboarding leaders. Foster a culture of excellence, collaboration, and continuous improvement within the onboarding department.
- Build strong relationships with key client stakeholders. Collaborate closely with Sales, Customer Success, and Product teams to ensure a cohesive and positive client experience, as well as maintaining a positive feedback loop to iteratively improve.
- Evaluate existing onboarding processes and identify opportunities for improvement. Implement best practices, automation, and tools to enhance efficiency and effectiveness in client onboarding.
- Oversee key performance indicators and work with leaders to identify areas of opportunities for continuous growth and improvement.
- Gather feedback from clients and internal stakeholders to identify areas for improvement in our onboarding process and product offerings. Advocate for necessary changes and enhancements within the organization.

**Skills and Experience**:

- 3+ Years of experience with onboarding or implementing customers, including managing multiple onboarding experiences based on unique customer segments.
- 5+ years of SAAS experience required
- 3+ years with managing an Implementation team, with a demonstrated track record of workflow improvements and out-of-the-box thinking
- Excellent communication and interpersonal skills, with the ability to develop high performing teams and build rapport with clients and internal stakeholders.
- An operational force of nature with a proven ability to execute onboarding initiatives and keep them aligned with business goals.
- Analytical skills to assess data and client feedback, driving data-driven decision-making for process improvement.
- Customer-focused attitude and dedication to delivering outstanding service to clients.
- Bachelor's or Master's degree

LI-REMOTE #LI-SD1

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we'll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you

**Company Awards to Check Out**:

- Best Places to Work | HotelTechReport (2018-2023)
- Best PMS | HotelTechReport (2021-2023)
- Most Loved Workplace® Certified (2024)
- Technology Fast 500 | Deloitte (2023)
- Fastest Growing Companies | Inc. 5000 (2022)
- Best Startup Employers | Forbes (2022)
- Best Remote Companies to Work | BuiltIn (2022)
- Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression,

  • Managing Director Stefan

    vor 4 Monaten

    Zürich, Schweiz Director File Vollzeit

    Consulting company specializing in outsourcing strategies, Active Sourcing, focuses on achieving cost transparency in IT outsourcing. They emphasize the importance of developing adequate procedures to measure and compare costs effectively. Active Sourcing guides companies through various stages of the sourcing life cycle, from tendering to established...

  • Director of Partnerships

    vor 1 Woche

    8008 Zürich, ZH, Schweiz Squirro Vollzeit

    Squirro is at the cutting edge of AI-driven insights, transforming how organizations harness their data to make smarter decisions. We are looking for a new Director of Partnerships to join the Sales & Revenue team in our headquarters in Zurich, Switzerland! **About the Role**: As the Director of Partnerships, you will lead and grow the relationships between...

  • Director of Recruitment

    Vor 5 Tagen

    8001 Zürich, ZH, Schweiz EF Education First Vollzeit

    **Director of Recruitment**: Global RED (Recruitment and Employee Development) is seeking a dynamic and strategic Director of Recruitment to lead our global talent acquisition efforts based in Zurich, In this role, you will manage large-scale recruitment contracts, oversee the implementation of a new ATS, and drive university relations and graduate...

  • Director of Brand Strategy

    vor 2 Monaten

    Zürich, ZH, Schweiz PostPro Ltd Vollzeit

    **Job Summary** We are delighted to be assisting a key strategic partner with the recruitment of a Director of Brand Strategy for a prestigious luxury fashion brand, based in Zurich. This role presents a unique opportunity to define and elevate the brand’s positioning in a competitive marketplace. **Role Summary**:The Director of Brand Strategy will lead...

  • Head of Trainings/managing Director, Sustainable

    vor 2 Monaten

    8001 Zürich, ZH, Schweiz University of Zürich, Center for Sustainable Finance and Private Wealth Vollzeit

    About CSP The Center for Sustainable Finance and Private Wealth (CSP) Zurich is a unit at the Department of Finance at the University of Zurich (UZH) dedicated to enabling sustainable development. We work to advance sustainable finance through research and training programs, with a globally unique focus on high - and ultra-high-net-wealth private investors...

  • Director of Rooms

    vor 1 Monat

    Zürich, ZH, Schweiz FIVE Zürich Switzerland Vollzeit

    Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. A Driven Self-Starter, you have Excellent Communication, Leadership and...

  • Investor Onboarding Specialist

    vor 3 Wochen

    Pfäffikon ZH, Zürich, Schweiz LGT Capital Partners Vollzeit

    Job Title: Investor Onboarding SpecialistWe are seeking a highly skilled Investor Onboarding Specialist to join our dynamic team at LGT Capital Partners. As an Investor Onboarding Specialist, you will play a vital role in ensuring a smooth and compliant onboarding process for our valued investors.Key Responsibilities:Collaborate with onboarding teams and...

  • Investor Onboarding Specialist

    vor 4 Wochen

    Pfäffikon ZH, Zürich, Schweiz LGT Capital Partners Vollzeit

    Job Title: Investor Onboarding SpecialistAbout the Role:We are seeking a highly skilled Investor Onboarding Specialist to join our dynamic team at LGT Capital Partners. As an Investor Onboarding Specialist, you will play a vital role in ensuring a smooth and compliant onboarding process for our valued investors.Key Responsibilities:Collaborate with...

  • Head of Compliance Onboarding

    vor 5 Monaten

    Zürich, Schweiz EFG International Vollzeit

    Lead and manage the Onboarding & Periodic Reviews team (approx. 15+ people) within the legal entity EFG Bank AG, spread over the 3 locations: Zürich, Geneva and Lugano and oversee all KYC/AML processes and procedures to ensure proper risks management and adherence to the internal framework and regulatory requirements. Main Responsibilities Oversight...

  • Director of Governance

    vor 3 Monaten

    Zürich, ZH, Schweiz ABB Vollzeit

    **Director of Governance / IS Portfolio Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your...

  • Director of Finance

    vor 3 Monaten

    Zürich, Schweiz Smarttech247 Switzerland Vollzeit

    Overview of the Director of Finance role Smarttech247 is a multi-award-winning provider of AI-enhanced cybersecurity services providing automated managed detection and response for a portfolio of international clients. This is a fast-growing sector with an international footprint. The Group is based in Cork/Ireland with additional operations in Romania,...

  • Investor Onboarding Specialist

    vor 1 Monat

    Pfäffikon ZH, Zürich, Schweiz LGT Capital Partners Vollzeit

    Job DescriptionWe are seeking a highly skilled Investor Onboarding Specialist to join our dynamic team at LGT Capital Partners. As a key member of our team, you will play a vital role in ensuring a smooth and compliant onboarding process for our valued investors.ResponsibilitiesYou will collaborate with our onboarding teams and administrators to streamline...

  • Director of SoC Architecture

    vor 2 Monaten

    Zürich, Schweiz IC Resources Vollzeit

    Our client, a renowned global technology giant is recruiting for a Director of SoC Architecture to join their expanding research facility in Zurich, Switzerland. This Research centre is at the heart of innovation for future computing systems. The Director of SoC Architecture will head up a team exploring new computing architectures for next generation...

  • Geneva Head of Onboarding and Periodic Reviews

    vor 4 Wochen

    Zürich, Zürich, Schweiz EFG International Vollzeit

    Job Title: Geneva Head of Onboarding and Periodic ReviewsEFG International is seeking an experienced professional to lead our Geneva Onboarding and Periodic Reviews team. As a key member of our Financial Crime Compliance Department, you will be responsible for ensuring the effective management of onboarding and periodic reviews processes in Geneva.Main...

  • Head of Compliance Onboarding and Risk Management

    vor 2 Monaten

    Zürich, Zürich, Schweiz EFG International Vollzeit

    **Job Summary**EFG International is seeking a highly experienced and skilled professional to lead and manage the Onboarding & Periodic Reviews team within the legal entity EFG Bank AG. The successful candidate will oversee all KYC/AML processes and procedures to ensure proper risk management and adherence to the internal framework and regulatory...

  • Director of Research

    vor 2 Wochen

    Zürich, Schweiz The Geneva Association Vollzeit

    The Geneva Association (GA) is the international think tank of the insurance industry and the only global association of insurance companies; its members are insurance and reinsurance CEOs. Established in 1973, the GA has achieved an international reputation for high-quality and forward-looking research on key trends shaping or impacting the insurance...

  • Director of Research

    Vor 4 Tagen

    Zürich, Schweiz The Geneva Association Vollzeit

    The Geneva Association (GA) is the international think tank of the insurance industry and the only global association of insurance companies; its members are insurance and reinsurance CEOs. Established in 1973, the GA has achieved an international reputation for high-quality and forward-looking research on key trends shaping or impacting the insurance...

  • Director of Rooms

    vor 1 Monat

    Zürich, Zürich, Schweiz FIVE Zürich Switzerland Vollzeit

    Unlock Your Potential as a Director of Rooms at FIVE Zürich SwitzerlandAre you a seasoned hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional guest experiences and leading high-performing teams? We're seeking a talented Director of Rooms to join our Executive Office Team at FIVE Zürich Switzerland.About...

  • Director of Rooms

    vor 3 Wochen

    Zürich, Zürich, Schweiz FIVE Zürich Switzerland Vollzeit

    Unlock Your Potential as a Director of Rooms at FIVE Zürich SwitzerlandAre you a driven and innovative leader looking to take your career to new heights? Do you have a passion for delivering exceptional guest experiences and driving business success? We're seeking a talented Director of Rooms to join our Executive Office Team at FIVE Zürich...

  • Compliance Onboarding Manager

    vor 3 Wochen

    Zürich, Zürich, Schweiz EFG International Vollzeit

    As the Head of Compliance Onboarding, you will lead and manage the Onboarding & Periodic Reviews team within EFG Bank AG, overseeing all KYC/AML processes and procedures to ensure proper risk management and adherence to internal frameworks and regulatory requirements.Main ResponsibilitiesOversight of Onboarding & Periodic Reviews activities.Management of the...