Desktop Support Technician

vor 2 Wochen

Basel, Schweiz Sharp Brains Ltd Vollzeit

Minimum Experience 1-3 Years of Field Services Technician

As an on-site Support Technician, I have experience in service delivery and end-user hardware and software Configuration troubleshooting, providing quality services to end users, which includes the following key roles and responsibilities, but not limited to:
Provide customer facing end-user support that includes:

- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis
- Provide Hand and Feet support for network data and voice devices

FSO Telecom task:

- Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
- Configuration of phones using SOP and Phones movement.
- Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
- Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
- Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
- Update the circuit inventory and vendor details for service provider to network voice team.
- Coordination with local vendor for ISP, OEM, channel Supplier and different team

Desired Qualifications:

- BS/BA in Computer Science, Information systems, or an equivalent combination of education or

**Experience**:

- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification
- Flexible for travelling to remote sites or clusters
- Provide assistance for network-related issues
- Should be able to lift weight up to 30 lbs at waist level
- Update the inventory of phones, peripherals and system cards (llike TDM, digital and CPU cards, etc.) to network voice team.
- Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
- Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
- Update the circuit inventory and vendor details for service provider to network voice team

**Job Types**: 100%, Fixed term
Contract length: 12 months

Pay: CHF5’000.00 per month

**Experience**:

- Desktop support: 3 years (preferred)

**Language**:

- Dutch (preferred)

**Location**:

- Basel, BS (preferred)

Application Deadline: 16/06/2024

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