Support Technician

Vor 7 Tagen

Basel, Basel-Stadt, Schweiz Deciphex Vollzeit

About the Company


Through the work that we do, the team at Deciphex helps pharma to accelerate the process of essential drug development and helps patients to get timely and accurate diagnosis.


Founded in Dublin in 2017, Deciphex has scaled rapidly to a team of over 150 people and counting who are providing software solutions to address the pathology gap in research pathology and clinical areas.

We have offices in Dublin, Exeter, Oxford, Toronto and Chicago and are expanding our team throughout the world.


We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients.

Our team culture is built on trust.

We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it.


We are looking for highly motivated individuals who are excited to take on challenges and value making a difference in their day-to-day work.

This is a unique opportunity to make a difference in the emerging Digital Pathology field.

Read more about Deciphex here and more about our incredible team on our Careers Page here

We are now hiring for a
Support Technician to join our team based out of Basel, Switzerland.

Role and Responsibilities

Specimen reception, accessioning, additional requests and return of samples and reports

  • Receive, accession, scan and digitise all stained slides and upload to the hub in preparation for pathologist review and reporting
  • QA all samples
  • Register and maintain referring clinician and patient information related to a given referred case and institute
  • Return all physical materials (Blocks, slides, paper reports) to the referring laboratory upon issue of the individual case final report.
  • Ensure compliance with GDPR and local regulatory standards and maintain patient records in accordance with all data protection protocols

Digitisation of slides- QC and review scan slides before upload to the Diagnexia hub ensuring documentation and formatting is correct

  • Scan quality
  • Case creation
  • Patient data
  • Maintenance of the scanning document library.

Training

  • Training of new customers to upload and download documents and images
  • Coordinate training activities, as required, with the respective users for new or updated referral centres. This includes scheduling classroom training i.e. via Zoom or inhouse.
  • Ensure training records are obtained and filed following completion of scheduled training

Customer Technical Support Basic troubleshooting of customer support problems

  • Track and document technical problems
  • Escalate technical issues to other team members when appropriate
  • Assist with out of office hours support when required
  • Assist with Research Pathology technical support as required

Performance & Continuous Improvement- Assist with the development of the reception and Quality System as the business and products grow.

  • Monitor the performance and ensure customer KPI's are met in accordance with contractual obligations
  • Proactively identify process improvements in relation to Quality within Diagnexia

Support of customer and regulatory audits as required- Support compliance audits, internal audits, customers audits as required.

Health & Safety

  • Comply with applicable health and safety requirements

Required Skills and Experience:

  • Experience in diagnostic laboratory or closely related industry (Anatomical Pathology, Pharma, Medical Device, IVD etc).
  • Basic IT troubleshooting experience is an advantage
  • Experience with digital pathology is an advantage
  • Experience working with an electronic documentation system is highly desirable.
  • Experience with a recognised quality guidance or standard such as ISO15189 GxP/GLP, ISO 13485 and/or ISO 9001 is an advantage.

Soft Skills

  • Organised and diligent with activities
  • Motivated and independent worker
  • Good customer service skills and ability to work with various groups (internal and external customer base).
  • Good time keeping skills and ability to meet timelines
  • Proactive with improving document control and training process.
  • Willing to learn and be proactive in developing skills & experience

Work Environment:

  • This position is Office Based; Basel, Switzerland. Travel may be required on an ad hoc basis to client sites, for client onboarding and system demonstrations.
  • Working Hours: Shift work. Total 37.5 actual working hours per week, or 7.5 hours per day (not including lunch). You will be entitled to 1 hour unpaid lunch break per day, hence the full working day is 8.5 hours per day or 42.5 hours per week.
  • Out of office hours technical support required
  • It may be requested to work overtime and weekends for special program events

What are the benefits of working with Deciphex?

  • Competitive salary with performance based annual increments.
  • Healthcare benefits
  • Competitive annual leave
  • A true sense of meaning in yo

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