Technology Support

vor 1 Woche


Basel, Basel-Stadt, Schweiz Viking Cruises Vollzeit

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships, seven ocean vessels, two explorer ships and a Mississippi River ship.

Our guests experience all the comfort and elegance of our award-winning fleet cruising over 100 itineraries around the world.

These enable planning, efficient operation, automation and reporting needs of the company.


Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.


ROLE DESCRIPTION

  • As a key member of the IT Service Desk, the Support Technician provides Tier I and Tier II IT support for all business units
  • The Technology Support role reports to the Service Desk Manager

KEY RESPONSIBILITIES

  • You will support users with their computers, printers and phones. Consists of Windows 10/11 environment using office 365 with Dell Laptops and Desktops
  • You will track all open service request tickets using a ticketing system (SNOW) and ensure that client support tickets are resolved to client satisfaction
  • You will assist in investigation and resolution of second level support (expert) requests from end users by tracing data flows within and/or across systems
  • You will interface with Tier II/III (Network Operations, Network Engineering, Systems Engineering, and Desktop Engineering) to escalate and resolve technical issues
  • You will support problem management resolution by tracking systemwide problems and working with Tier II/III to see problem troubleshooting through resolution
  • You will activate and manage accounts using Azure AD / Active Directory
  • You will create and maintain comprehensive documentation for all troubleshooting procedures and move or replace computer equipment, as requested to support office moves and malfunctioning devices
  • You will handle reimaging or redeployment of computer equipment.
  • You will provide remote desktop support primarily using TeamViewer

KEY QUALIFICATIONS

  • 12 years work experience in a similar role
  • Knowledge of the hospitality industry is preferred, but not required
  • Troubleshooting experience with Microsoft Products
  • In depth knowledge of Windows 10/11 operation systems and MS Office
  • Basic knowledge of Active Directory
  • CompTIA A+, MCP, MCSE, ITIL Foundation preferred
  • Willingness to perform excellent customer service
  • Need to be able to read, write and understand English (German / Mandarin is a plus)
  • Ability to prioritize, direct, and resolve incidents in a hectic environment
  • Initiative to develop personally and professionally without prompting
  • Work effectively in a teamoriented, collaborative environment, understanding the organization's goals and objectives
  • Proficient in Microsoft Office tools including Project, Word, Excel, and PowerPoint

EDUCATION

NICE TO HAVE QUALIFICATIONS

  • You are passionate about helping nontechnical people
  • You have a cando mindset and you love working in a fastpaced environment
  • You love to be the goto Person for our internal clients and within the team
  • You are excited about working in the cruise industry

CULTURE & BENEFITS

  • Fastgrowing and dynamic environment, a modern workspace and flexible working hours
  • Restaurant and regular company activities (e.g., cooking classes, sponsorship to sport events,)
  • Free cruise (for you and your +1) every two years and friends & family special discounts

HOW TO APPLY
For more details about this position, contact Virginia Belli under

  • Basel, Basel-Stadt, Schweiz UBS Vollzeit

    Switzerland Zürich Information Technology (IT) Group FunctionsJob Reference #BRCity ZürichJob Type Full TimeYour role Are you an analytical thinker with an investigative mindset? Are you able to pay attention to detail and work in an international and fastmoving environment with many stakeholders? Are you passionate about technology, network services and...


  • Basel, Basel-Stadt, Schweiz Sandoz Vollzeit

    2023 will see Sandoz become a standalone organization As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength Those joining Sandoz in the coming months will help shape the future of the company, it's growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers...


  • Basel, Basel-Stadt, Schweiz Institut Straumann AG Vollzeit

    Job PurposeThis is a great opportunity to apply your leadership and expertise in pursuit of our mission to become the most customer focused and innovative oral care company in the world. We are looking for a global Head of Finance Technology who is responsible for the development, implementation, and maintenance of all tech solutions that enhance the...


  • Basel, Basel-Stadt, Schweiz We make it GmbH Vollzeit

    We make it GmbH is a nationally active company in Switzerland with a high level of expertise in the field of personnel services thanks to many years of successful experience.Concentration of placement activities on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT. We at it GmbH set the highest standards for...

  • Technicien Support N2

    vor 1 Woche


    Basel, Basel-Stadt, Schweiz Meanquest Vollzeit

    Work location:- Switzerland, Fribourg, Villars-sur-Glâne- Sector:- Information Technology- Role:- Technology / IT- Date of last update:- 15/04/2024**JOB DESCRIPTION**:- Dynamique avec de bonnes connaissances en informatique. Orienté client avec la volonté de toujours trouver une solution. Venez découvrir cette opportunitéMeanquest est une entreprise IT...


  • Basel, Basel-Stadt, Schweiz Global Personal Partner Vollzeit

    EINFÜHRUNG:Our profession and our passion "HR Management."Global Personal is an independent company of the Interiman Group SA with over 100 employees offering a complete range of human resources services at 21 locations in German-speaking Switzerland.For our client, an international orientated Pharma company in Basel, we are looking for a reliable and...


  • Basel, Basel-Stadt, Schweiz Axetris Vollzeit

    To complement our team we are looking for aTechnical Customer Support Gas Sensors:Your main tasks Development and implementation of the Commercial Service & Repair strategy incl. sales responsibility Analysis & preparation of detailed business plans Development of service and repair options and their pricing Planning, coordination and execution of sensor...


  • Basel, Basel-Stadt, Schweiz Cognizant Technology Solutions Vollzeit

    _Goal:_Guide the process of planning and designing the required IT capabilities of an enterprise to meet desired organizational objectives. In addition, play multiple roles, respectively those of techno-functional consultant, program / delivery lead and a liaison to the customer to ensure business requirements are seamlessly mapped to a functioning...


  • Basel, Basel-Stadt, Schweiz Roche Vollzeit

    The Position In this role, you will be working in "Synthetic Molecules Technical Development" (PTDC). PTDC brings a broad range of experience across drug substance (DS), drug product (DP), analytical sciences as well as manufacturing science & technology, and collaborates closely with key partners in Research and Early Development as well as with our...


  • Basel, Basel-Stadt, Schweiz IBM Vollzeit

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and partners. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Basel, Basel-Stadt, Schweiz Avolta AG Vollzeit

    Global Reporting and Information Technology AnalystLocation: Basel Group Headquarter - International Category: Human Resources Job Type: Avolta is the world's leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each...


  • Basel, Basel-Stadt, Schweiz Avolta AG Vollzeit

    Global Reporting and Information Technology AnalystLocation: Basel Group Headquarter - International Category: Human Resources Job Type: Avolta is the world's leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each...


  • Basel, Basel-Stadt, Schweiz Avolta AG Vollzeit

    Global Reporting and Information Technology AnalystLocation: Basel Group Headquarter - International Category: Human Resources Job Type: Avolta is the world's leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each...


  • Basel, Basel-Stadt, Schweiz Cadent Sourcing Vollzeit

    Laboratory Support TechnicianCadent Sourcing is partnering with a rapidly growing AI technology company, based in Dublin. They provide software solutions for both non-clinical and clinical Pathology.We are seeking a Laboratory Support Technician who is excited to take on challenges and values making a difference in their day-to-day work to join our...


  • Basel, Basel-Stadt, Schweiz RED Global Limited Vollzeit

    Our end – user client and global market leader is looking for a Global Head of Finance Technology to become a part of the organisation's digital transformation journey and to play main role in contributing to major initiatives across the business.What's in it for you:Permanent/full-time positionHome/office flexibility - hybrid role, office based in Basel,...

  • System Support

    vor 1 Monat


    Basel, Basel-Stadt, Schweiz Novartis AG Vollzeit

    SummaryNovartis is looking for someone to configure IT applications and design processes to support business Analytics within TRD. This role plays a key part in integrating strategic projects with other functions in TRD.About the RoleYour key responsibilities: Conduct gap assessment and define system design and configuration for better end user satisfaction....


  • Basel, Basel-Stadt, Schweiz Arcondis Vollzeit

    ABOUT ARCONDISArcondis is a global consulting company with an exclusive focus on the healthcare and life science industries, with their particularly demanding requirements on quality and regulatory aspects. We have been managing challenges and solving problems for our clients in the areas of compliance, business processes,information technology, and digital...

  • System Support

    vor 1 Monat


    Basel, Basel-Stadt, Schweiz Novartis AG Vollzeit

    Job ID REQ May 14, 2024 Switzerland SummaryNovartis does not provide relocation support for this role: please only apply if this location works for you. The main goal of this role is to configure IT applications and design processes to support business Analytics within TRD. This role plays a vital part in implementing and integrating strategic projects to...

  • System Support

    vor 4 Wochen


    Basel, Basel-Stadt, Schweiz Novartis AG Vollzeit

    Job ID REQ May 14, 2024 Switzerland SummaryNovartis does not provide relocation support for this role: please only apply if this location works for you. The main goal of this role is to configure IT applications and design processes to support business Analytics within TRD. This role plays a vital part in implementing and integrating strategic projects to...


  • Basel, Basel-Stadt, Schweiz Meanquest Vollzeit

    Work location:- Switzerland, Vaud, Saint-Légier-La Chiésaz- Sector:- Education/Training/Library- Role:- Technology / IT- Date:- 06/02/2024**JOB DESCRIPTION**:- Vous êtes un spécialiste du support informatique ? La qualité du service est essentielle pour vous ? Postulez sans attendre Meanquest est une entreprise IT à taille humaine avec plusieurs...