Technical Customer Consultant 70%

vor 22 Stunden


Bern, Schweiz Terrera AG Vollzeit

Content:
Beratung und Analyse über Telefon und elektronische Supportmedien (z.B. Chat)
- Bearbeitung und Beantwortung abgegrenzter, schriftlicher Kundenanliegen, Kundenanfragen (Tickets) im Rahmen von vorgegebenen Prozessen
- Unterstützung der Vorgangs-Arbeiten (Detailanalyse) bei umfangreicheren Anfragen
- Unterstützung der Fehleranalyse, Fehlerbehebung und informative Dokumentation in Hinweisdatenbanken bei Problemen im Rahmen von Vorgaben, Checklisten und Prozessen
- Bindeglied zwischen Kunden, Kundendienst, Technikern, anderen Service-Providern und Entwicklung, um Probleme zu lösen
- Requirements:
EFZ oder gleichwertige Ausbildung notwendig
- Berufserfahrung im IT-Support von Vorteil (1st Level)
- Sprachkenntnisse: Deutsch und Englisch sind ein Muss, Französisch von Vorteil
- Interesse an Informatik, insbesondere Kundensupport
- Kundenaffin
- Kommunikationsstark



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