Head of Product

vor 13 Stunden

Zurich, Schweiz Zalando Vollzeit

As a Head of Product in our Size and Fit Digital Experience team, you will enable our customers to find the right fit the first time when they shop on Zalando. You will drive the evolution of Size and Fit Advice products for Zalando's retail customers. The core of the existing strategy is to establish a continuous feedback loop between creators and consumers of garments and shoes; the kind of feedback that used to take place between a tailor or dressmaker and client.

On top of iterating on the current strategy and products you will work together and act as a leader within the Sizing Team to develop the overarching size and fit strategy and set the stage for the entire team to succeed.

**WHERE YOUR EXPERTISE IS NEEDED**
- Develop customer size and fit problem roadmap and supporting size/fit product and customer data acquisition strategies
- Deliver Size and Fit Advice products targeted at : a) driving customer satisfaction measured through NPS, b) Reductions of Size Related Returns and c) other key customer data acquisition KPIs
- Lead, develop and guide Product Specialists working in the Sizing Team
- Contribute to the healthy scaling of the overall Sizing Organization

**WHAT WE'RE LOOKING FOR**
- An experienced, data driven and collaborative Product Management leader with a strong growth mindset
- At least one year of experience in the online fashion industry
- Solid experience developing consumer facing products across multiple platforms
- Solid experience developing and managing data products through scientific experimentation and working with applied scientists
- Excellent verbal and written communication skills and ability to work across multiple teams, align goals and deliverables and drive overall success independent of organisational boundaries
- Having owned the long and medium term vision and development roadmap for products. You have driven products which have a multi year horizon for realization of the vision.
- You know how to measure the success of your product and continuously iterate to improve it for the benefit of our customers.

**PERKS AT WORK**
- We value our culture of trust, empowerment and constructive feedback, open source commitment, meet-ups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events.
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings.
- Extensive onboarding, mentoring and personal development opportunities and an international team of experts.
- Relocation assistance for internationals.
- We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills._

**ABOUT ZALANDO**

Finding clothes and shoes that fit is the biggest problem for customers shopping fashion online and offline. At Zalando we deeply understand **Size and Fit** matters in Fashion, and are excited to use our unique and huge article and customer datasets to tackle this challenge using novel ML techniques. How about you; would you like to bring in your skills to shape a great experience for your family and friends when buying clothes and shoes online?

You will join our multidisciplinary **Size and Fit **organization, composed of Machine Learning / Deep Learning researchers, engineers, full stack developers, product & business experts, from 25+ different nationalities. We provide computer vision solutions, recommendations, and predictions on customers size and fit choices, and conduct focused experiments using emerging AI technologies to solve Fashion challenges that matter.

We have great problems to solve, a huge customer base to impact and are a team that loves to have fun. **Size and Fit** is a human topic. We use machines to help solve our customers' challenges. But we never forget - size and fit success is defined by how customers feel when they wear fashion.

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