Lifecycle Services Director

Vor 3 Tagen

Zurich, Schweiz ABB Vollzeit

**Lifecycle Services Director**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Lead the Lifecycle Services Portfolio and Global Operations for Services in Digital BL with full accountability of running the day-to-day Operation and to overachieve customer expectations through lean, fault-less operational execution (Care, Customer, Cost, Cash), in an extended value chain and at the lowest total cost. Establishing modern and efficient delivery and communication mechanisms for Lifecycle Services delivery.

**This position reports to**:
Head of Services and Industry Consulting

**Your responsibilities**:

- HSE :Implements and sponsors Health, Safety & Environment (HSE) and all other business compliance standards and regulations across the own area of responsibility. Ensures a safe work environment and continuous improvement in HSE processes and integrity performance.
- People and leadership: Guides, motivates, and develops direct and indirect subordinates.
- Improves services availability, provides training, and develops capabilities and competencies. Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Accountable to build an effective, capable, and high-performing global services organization.
- Service strategy: Creates, implements, and reviews a lifecycle services portfolio and an operations strategy for the designated area, based on the overall service business strategy. Accountable for its relentless execution.
- Customer focus: Ensures customer focus, understanding of sense of urgency and care in the direct area of responsibility. Ensures customer retention by delivering superior customer services experiences and continuously looks to improve the services portfolio. Relentlessly drives improvement of the customer satisfaction. Works with the customer to identify opportunities for improving the customers operations and eliminating pain points.
- Service delivery: Accountable for a sustainable and effective E2E value-chain for the area of responsibility, from customer to supplier and from order to delivery of services, services products, and service projects. Drives performance of the operational service activities by following up key performance indicators (KPI's) and driving corrective actions based on them. Ensures effective planning and allocation of resources in accordance with standard processes, procedures, and safety guidelines.
- Accountable for effectively balancing the existing regional and global capacity with customer demand and workload. Accountable to ensure compliance with global and local standards, rules, policies, and procedures related to service operations/project execution. In alignment with the respective group, business area, and division policies, responsible to introduce, across the area of responsibility, standards and guidelines, standardized processes, and KPIs. Meets or exceeds revenue, utilization, margin, and client satisfaction targets through the successful delivery of customer success management practizes and cooperation with Customer Success management team.

**Your background**:

- Require 10 years of relevant experience
- Experience in working in multinational business set-up in a leadership role
- Thorough understanding of Lifecycle services in Digital space
- Background in managing services operations

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