Customer Service Agent

**Why We Work at Dun & Bradstreet**

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us

Our purpose is to help clients improve business performance through data and insights. We’re wildly passionate about our purpose and it has us modernizing everything we do Dun & Bradstreet is vital to businesses of every size and scope, across six continents and every industry. Without our data, how would planes fly, coffee brew or search engines enlighten?

When you collect and share insights on almost 330 million companies around the world, your chance to influence that world - for the better - is remarkably exciting. You will feel that energy in our hallways and product labs, client meetings and whiteboard sessions, hashtags and reports. Our collaborative, open culture is one where you can be inspired, and be inspiring.

We embrace the change in the world around us. And we succeed by helping others succeed. That is who we are and what you can expect we’re all about. If you like the vibe of a “start-up” and want the solidity of a storied and commanding brand, we are the place for you.

**Key responsibilities**:

- First point of contact for our business customers in Switzerland
- Communication hub between customers, internal departments and our international network
- Independent processing of written and telephone customer inquiries
- Telephone and written processing of self-disclosure requests regarding individuals and companies
- Answering queries from our colleagues in the various Dun & Bradstreet countries, as well as from international partner companies
- User administration and technical support of our online systems
- Handling of the chat board
- Support for new product launches and new product releases

**What we are looking for**:

- We are looking for a professional who is driven by delivering high service, enjoy having customer contact and working closely with other parts of the company
- You work methodically and we prefer that you have worked for a few years in a customer service role
- You have a good understanding of customer needs, quality and business value
- You can easily understand the big picture and are driven by developing and learning new things

**Ideally you have these skills and experience**:

- Completed commercial education (KV EFZ, Profile E)
- 3 to 5 years of professional experience in the commercial field, possibly customer oriented area
- Excellent German, good English skills, good knowledge of Italian (spoken and written)
- Sound MS-Office skills (Excel, Word, PowerPoint, Outlook)
- Experience with Salesforce is an advantage
- Basic knowledge of balance sheet analysis
- Solution-oriented team player with an independent and accurate/careful work style
- Customer and service orientation
- Communicative, extroverted personality

**What we offer**:

- **Your Perspectives**

Dun & Bradstreet offers a thorough introduction into the company and your field of responsibility. You will work in an international environment and will benefit from room for creativity and development opportunities as well as modern working conditions.
- **_
Welcome to the team_**_; For your good start with us, we will accompany you with structured onboarding measures during the entire orientation phase. In addition, your manager and your induction buddy will specifically support your professional and personal integration into the team. _
- **_Work-life balance_**_; with flexible working hours, home working and time accounts, we create space for you to reconcile your private and professional life. _
- _A salary structure that is above the industry average, as well as interesting and _**_attractive social benefits_**_ that go beyond the standard. _
- **_Continuing education and training_**_ through regular training sessions, workshops and further education