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Lead Consultant Ecommerce
vor 1 Monat
Company Description**
We Dream. We Do. We Deliver.**
**As a** **full-service,** **data-driven customer experience transformation agency**, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.
Our **1200+ digital enthusiasts** are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.
Job Description**
General - Job Description**:
- You are an expert in consulting our clients along all phases of the project: from defining the initial vision and translating broad challenges into a specific roadmap, transformation programs and preparing the implementation, considering complex challenges, and create comprehensible business cases for them.
- As a lead consultant, you are responsible for the development of digital business strategies, considering the end customer, organizational and technology perspectives. You take on the strategic development of national and international clients and develop concrete recommendations for action based on your analysis of the relationship between content, customer data, technology, media and processes.
- You lead interdisciplinary teams in large and international pitches and consulting projects with joy and confidence to the customer's benefit.
- Our clients perceive you as a thought leader in digital transformation - you fill this scope with joy and great professional confidence.
- Together with the team of highly qualified and experienced strategy consultants, you continuously develop our business consulting services
- As a lead consultant for e-commerce projects, you are responsible for everything from concept development, strategy to implementation.
- You have deep experience in eCommerce platforms such as Adobe Experience Manager, Magento, Salesforce commerce cloud, Wordpress or similar.
- You are experienced with strategies to optimize existing eCommerce Performance including, driving additional traffic to the website, eCommerce Customer Journey, Loyalty and Conversion Rate Optimization (CRO).
- You have a genuine passion for problem-solving, and ideally combine that with expertise in eCommerce operation, Omni-channel & New retail, to help our customers define or re-shape their business in new retail era.
- You have proven experience to work across several eCommerce topics including: Defining overall strategy (market assessment, opportunity sizing, etc) and prioritizing improvement or enhancements, including Agile backlog grooming.
- You are comfortable defining KPI dashboards and leveraging data to drive prioritization and decisions.
Qualifications**
General - Qualification**:
- A degree in economics, business informatics, computer science or a comparable course of study. A higher degree, Ph.D or MBA is an advantage.
- At least 7 years of professional experience as a consultant in a strategic function in a professional services company, industry, a start-up or in a renowned consultancy.
- Strong communication and argumentation skills as well as convincing and confident appearance at C-level with the customer.
Strong strategic and analytical skills combined with a gift for communicating complex solutions effectively.
- Entrepreneurial mindset and experience in leading and delivering national and/or international digitalization or transformation projects.
- Enthusiasm for several of the following topics: Innovation management, digital business models, transformation management, organizational development, process optimization, multi-channel models, data and CRM, e-commerce.
- Team spirit and high willingness to always learn new things.
- Very good written and spoken English skills (business fluent), on top of German or French
- Strong communication and argumentation skills as well as convincing and confident appearance at C-level with the customer.
- You enjoy presenting the ideas developed in the team in front of customers with a customer-centric mindset and an understanding of customer journey
Additional Information
We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.
If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For network
