Service Delivery Manager

vor 3 Wochen

Basel, Schweiz Questel Vollzeit

**_ Your next adventure awaits here _**
- Founded in 2004, today IPRIS AG is recognized as a top-tier IP renewals provider serving over 200 clients globally._
- IPRIS offers customer-focused software and services to organisations wishing to take control of their patent and trademark renewals. Offering expert and hands-on customer service and renewals support, the combined teams in Basel and London provide proactive, unlimited customer-centred support and training as standard to clients all over the world, irrespective of their size, team, and needs._

We are currently looking for our future **Service Delivery Manager - Patent annuities (m/d/f)**

**Your responsabilities**:

- Independent support of national and international new and existing customers and their IP portfolios (no acquisition activities)
- Point of contact between customers and internal departments
- Presentation of client engagement model to new clients.
- Build strong and positive relationships with customers at various levels
- Gathering and documenting information about the business and technical conditions of customers
- Identify training & knowledge needs of customers
- Prepare and conduct training for customers
- Independent manual and electronic order processing of national and international property right renewals incl. data recording and control for patents, utility models and designs
- Ongoing monitoring of annual fee renewals and related document management
- Data research in national and international IP databases
- Quickly and professionally process customer orders & requests while adhering to Service Level Agreements (SLAs) and individual contracts.
- Correspondence in German and English (in writing and by telephone) with national and international customers
- Regular processing of individual inquiries and smaller projects
- Active participation in the achievement of business objectives

**The perfect match...**
- Successfully completed education as patent paralegal; foreign language correspondent or comparable qualification
- Several years of professional experience in demanding customer and order management, preferably in a service environment regularly requiring explanation
- Practical work experience in IP and deadline management
- Independent, reliable, detail-oriented and precise
- Precise, solution-oriented and structured way of working
- Commitment, initiative and distinct ability to work in a team
- Strong communication skills and quick comprehension
- Fluent in written and spoken German and English, other foreign languages an advantage
- Confident handling of MS-Office and a strong affinity for IT
- Project management experience an advantage

**What we offer...**
- An interesting, varied, autonomous task in an international environment
- Pleasant and open team atmosphere
- Future-oriented service company with flat hierarchies and short decision-making paths
- Convenient railroad connection

**_ Join Ipris, be part of the Questel Group, a growing international group, and live a great human adventure_**

**_
Job location : Basel - Switzerland_

  • Service Delivery Manager

    vor 3 Wochen

    Basel, Bern, Zürich, Schweiz adesso Schweiz AG Vollzeit

    Service Delivery ManagerBasel Bern ZürichARBEITEN BEI EINEM DER BESTEN ARBEITGEBER DER SCHWEIZWir gehören zu den Top-Adressen in der IT-Welt und fokussieren uns auf die Optimierung der Kerngeschäfts­prozesse unserer Kunden. Durch den smarten Einsatz massgeschneiderter IT-Lösungen unterstützen wir unsere Kunden dabei, das Beste aus ihrem Business und...

  • Service Delivery Manager

    Vor 7 Tagen

    Basel, Schweiz Zifo RnD Solutions Vollzeit

    Service Delivery Senior Consultant / Projektmanagerin (w/m/x) für die deutsche Chemie - und Pharmabranche Aus Gründen der besseren Lesbarkeit wird auf die gleichzeitige Verwendung der Sprachformen männlich, weiblich und anderer (m/w/x) verzichtet. Sämtliche Personenbezeichnungen gelten gleichermaßen für alle Geschlechter. Als Service Delivery...

  • Delivery Manager

    Vor 3 Tagen

    Basel, Schweiz Arcondis Vollzeit

    ABOUT ARCONDIS Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries, with their particularly demanding requirements on quality and regulatory aspects. We have been managing challenges and solving problems for our clients in the areas of compliance, business processes, information technology, and...

  • Delivery Manager

    Vor 3 Tagen

    Basel, Schweiz Arcondis Vollzeit

    ABOUT ARCONDIS Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries, with their particularly demanding requirements on quality and regulatory aspects. We have been managing challenges and solving problems for our clients in the areas of compliance, business processes, information technology, and...

  • Service Delivery Manager

    vor 4 Wochen

    Basel, Schweiz ROCKEN Vollzeit

    Unser ROCKEN Partner ist einer der führenden Schweizer Anbieter für Cyber Security Lösungen. Mit deren Geschäftsbereichen Consulting, System Integration und Managed Services deckt unser Partner das komplette Spektrum relevanter Cyber-Security-Dienstleistungen ab. Der ROCKEN Partner gehört mit rund 120 Fachspezialisten aus den unterschiedlichsten...

  • Procurement Delivery Manager

    vor 2 Wochen

    Basel, Schweiz ITech Consult Vollzeit

    **Procurement Delivery Manager (f/m/d) - operational efficiency projects / supplier relationship management / CDMO Management / project management /English** **Project**: For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Procurement Delivery Manager (f/m/d). **Background**: The Delivery capability covers the core...

  • Cyber Security Service Delivery Manager

    vor 2 Wochen

    Basel, Schweiz ROCKEN Vollzeit

    **Deine Verantwortung**: Zu Deinem Aufgabenportfolio gehört im Wesentlichen: - Stetige Weiterentwicklung der bestehenden Services bei den Kunden (Neugeschäft erkennen und generieren) - Verantwortung sowohl für die Kundenbeziehung wie auch für die interne Zusammenarbeit in Bezug auf die Leistungserbringung - Sicherstellen der Einhaltung der vertraglich...

  • Procurement Delivery Manager

    vor 1 Woche

    Basel, Schweiz Work Selection Vollzeit

    **Beschreibung**: For our international partner based in Basel, we are looking for a qualified and motivated **Procurement Delivery Manager** for a temporary contract of 12 months with a possible extension. The Delivery capability covers the core procurement activities from category management, strategic and operational sourcing, supplier management,...

  • Aftermarket Sales

    Vor 7 Tagen

    Basel, Schweiz Jet Aviation Vollzeit

    In the individual position as an Aftermarket Sales & Services Manager you will be responsible to successfully manage projects and deliver outstanding support to our worldwide based customers on aircraft parts and MRO services. You will be accountable to manage a portfolio of customers ranging from private entities to governmental organizations managing the...

  • Delivery Fahrer

    Vor 4 Tagen

    Basel, Schweiz BURGER KING Vollzeit

    Als Home Delivery Scooter Driver repräsentierst du die Marke BURGER KING® ausserhalb des Restaurants. Du übernimmst die Verantwortung, dass die Bestellung in der gewohnten BURGER KING® Qualität pünktlich geliefert werden. Ein Elektroroller steht Dir während Deiner Arbeitszeit zur Verfügung. Für die Aufgabe als Fahrer benötigst Du gute geographische...

  • Sales Force Effectiveness Manager

    Vor 3 Tagen

    Basel, Schweiz Global Personal Partner Vollzeit

    **EINFÜHRUNG**: Our profession and our passion "HR Management." Global Personal is an independent company of the Interiman Group SA with over 100 employees offering a complete range of human resources services at 21 locations in German-speaking Switzerland. For our client, an international orientated Pharma company in Basel we are looking for a reliable...

  • Securities Services

    vor 4 Wochen

    Basel, Schweiz JPMorgan Chase Bank, N.A. Vollzeit

    **Securities Services - Investor Services - Global Custody Tax Product Manager - Vice President - Zurich** **Job summary**: Tax Product Management is part of the Product Management function focusing on the management and control of the Global Custody & Direct Custody business with the specific aim, along with the Business leads, Operations, Product Control...

  • Construction Manager

    vor 4 Wochen

    Basel, Schweiz PM Group Vollzeit

    **Construction Manager**: - Contract - Onsite - Basel, Switzerland - Engineering - 7326 **Overview - We have an requirement for experienced Construction Project Manager to join the PM Group. For this role, we need someone who has the capability to manage Mechanical Construction activities for large scale pharmaceutical construction project. - This is a...

  • Head of People Services

    vor 3 Wochen

    Basel, Schweiz Bank for International Settlements – BIS Vollzeit

    Description Head of People Services (Deputy Head of HR) The Bank for International Settlements is looking for a Head of People Services (Deputy Head of HR). This role is based in Basel, however, thanks to our status as an international organization, we can hire globally, and welcome applications from candidates of all nationalities and located...

  • Global Marketing Campaign Manager

    Vor 6 Tagen

    Basel, Schweiz Arcondis Vollzeit

    ÜBER UNS Wir schaffen Mehrwert durch funktionsübergreifende, ausgefeilte Projektabwicklung und intelligente Implementierung. Unsere Kunden lieben die Zusammenarbeit mit uns aufgrund unserer einzigartigen Fähigkeiten, unseres pragmatischen Ansatzes und unseres unbedingten Erfolgswillens. We make healthcare better. About us MISSION Tasks and...

  • Expert Vendor Program Manager

    Vor 3 Tagen

    Basel, Schweiz Novartis Vollzeit

    100,000+ That’s how many patients participate in our clinical trials at any given time. GCO is Novartis’ powerhouse of Global Clinical Operations, redesigned to enable faster trial recruitment and enhanced trial delivery resulting in more timely access for patients to potential novel treatments. Every day, we are the link between science and medicine -...

  • Msp Programme Manager

    vor 3 Stunden

    Basel, Schweiz Manpower Vollzeit

    With 40+ years of experience delivering client-focused, technology enabled, innovative workforce solutions to the market, Talent Solutions delivers expertise across the talent lifecycle. To keep pace with rapidly transforming markets, organizations must create flexibility and agility around their operations. Organizations need a better strategy for how they...

  • Construction Manager

    vor 4 Wochen

    Basel, Schweiz PM Group Vollzeit

    : We have an requirement for experienced Construction Project Manager to join the PM Group. For this role, we need someone who has the capability to manage Mechanical Construction activities for large scale pharmaceutical construction project. This is a Site Based Role in Switzerland. : - Institutes a culture of safety, quality, speed, and effectiveness....

  • Service Manager/in Senior

    vor 3 Wochen

    Basel-Stadt, Schweiz Kanton Basel-Stadt Vollzeit

    Service Manager/in Senior 80%–100% Finanzdepartement, IT BS, IT-Management, Service & Account Management nach Vereinbarung Ihre Aufgaben Service Management ganzheitlich betrachten: Sie stimmen sich eng mit der Geschäftsleitung, den Querschnittsfunktionen und den Fachteams ab bzgl. Definition und Ausgestaltung neuer oder sich...

  • ICT Service Manager

    vor 4 Wochen

    Basel, Schweiz Nexus Personal- & Unternehmensberatung AG Vollzeit

    Erfolgreiches und wirtschaftlich stabiles DigialisierungsunternehmenUnser Mandant bietet moderne Beratungsdienstleistungen im Digitalisierungsbereich an und fokussiert in der Schweiz mit rund 80 Mitarbeitenden auf die Märkte öffentliche Verwaltung, Energie und Industrie. Aufgrund der sehr guten wirtschaftlichen Situation wächst das Unternehmen weiter und...