Technical Customer Consultant

Vor 4 Tagen


Bern, Schweiz Terrera AG Vollzeit

Content:
1st und 2nd Level Support: Beratung und Analyse über Telefon und elektronische Supportmedien (z.B. Chat)
- Bearbeitung und Beantwortung abgegrenzter, schriftlicher Kundenanliegen und Kundenanfragen (Tickets) im Rahmen von vorgegebenen Prozessen
- Unterstützung der Vorgangsarbeiten (Detailanalyse) bei umfangreicheren Anfragen
- Unterstützung der Fehleranalyse, Fehlerbehebung und informative Dokumentation in Hinweisdatenbanken bei Problemen im Rahmen von Vorgaben, Checklisten und Prozessen
- Fungieren als Bindeglied zwischen Kunden, Kundendienst, Technikern, anderen Service-Providern und Entwicklung, um Probleme zu lösen
- Requirements:
Berufserfahrung z.B. als Service Desk Agent im 1st und 2nd-Level Support von Vorteil, aber kein Muss (Quereinsteiger mit technischem Flair und Informatik Kenntnissen willkommen)
- Fortgeschrittene Deutsch
- und Französisch oder Italienisch Kenntnisse
- Hoher Grad an Belastbarkeit/Stressresistent
- Pünktlichkeit, Freundlichkeit und Kundenorientierung
- Multitasking-Fähigkeit
- Beherrschen des 10-Finger-Systems



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