Butler (Gn) - The Riverside Mozart On River Ships

vor 4 Wochen

Basel, Schweiz Riverside Luxury Team Vollzeit

The** Riverside Mozart** is an exceptional phenomenon. As one of the largest river cruise ships on the Danube, and certainly the most well-appointed, she knows - just like her famous namesake - how to captivate and constantly surprise her guests.
With 81 Suites, 5 Restaurants & Bars, Spa and Fitness area as well as butler service for every guest, we have created a wonderful foundation for the entire team to create unique guest and team experiences.
- To provide a personal five
- star service to Guests at all times and to deal with Guest complaints and comments in an efficient and timely manner.
- To provide Breakfast, Lunch, Dinner, and Bar service and to make onboard reservations for Spa, Vintage Room, etc. upon request. To ensure that assigned pantries and lockers kept clean and tidy at all times and in accordance to safety rules and regulations, following details of HACCP.

**General Responsibilities**
- To provide a personal five-star service to all Guests at all times and to deal with Guest complaints and comments in an efficient and timely manner.
- To assist with any assigned duties in all F&B outlets on board (Restaurants, Bar, Bistro)
- To provide Breakfast, Lunch, Dinner, and Bar service and to make onboard reservations for Spa, Vintage Room, etc. upon request.
- To make onboard reservations, pack/unpack and shine shoes for all Guests upon their request.
- To do deliveries (such as laundry, gifts, etc.) to all Guests.
- To replenish drinks, ice twice a day or as necessary.
- To log the Guests personal Laundry, send it down to the Laundry for washing, dry cleaning or pressing, and deliver it back to Guests in a timely manner.
- To order sufficient soft drinks, liquor/wine for all pantries and to ensure that Menus are distributed to designated Suites in a timely manner (as per assigned side-duty and schedule).
- To ensure that assigned pantries and lockers kept clean and tidy at all times and in accordance to safety rules and regulations, following details of HACCP.
- To follow the proper cleaning and maintenance procedures of equipment in Pantries at all times.
- To clean and refill the Coffee Machines in assigned pantries properly, as per schedule and according maintenance manuals.
- To ensure that all equipment is properly and securely stored away when not on duty.
- To report work orders to the Housekeeping Office when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
- To complete a Work Registration Form correctly every month and to submit it to the Restaurant Manager in a timely manner.
- Check with Restaurant Manager for daily update on guest needs and special requirements.
- Each month an inventory of all China, Glass and Silverware to be taken and report given to Restaurant Manager.
- To adhere to all Company Policies and Procedures, Manuals and Directives.
- Other responsibilities, as assigned, but not limited to the above.

**Financial Responsibilities**
- To be cost conscious with the use of consumables and bonded items.
- To be cost conscious with the use of cleaning materials.
- To keep crockery and glassware breakages to a minimum.
- To be cost conscious with pantry food and locker inventory.
- To ensure that Company property is maintained properly and treated with respect at all times.

**Safety Responsibilities**
- To properly use Personal Protective Equipment in work areas at all times.
- To practice Safe Lifting Techniques at all times.
- To do In Port Manning duties as scheduled and as required by Company policy.
- Emergency Duties:

- To follow instructions noted on Safety.
- To participate in Guest/Crew Lifeboat Drills as per instructions.
- Other safety responsibilities, as assigned, but not limited to the above.

**Education/Position Requirements**
- College Degree/Diploma and/or Hotel Management School or other relevant apprenticeship in the food service industry required.
- Butler School, beneficial.
- Or Minimum of three (3) years proven experience in a luxury international hotel property or two (2) years’ experience in the luxury cruise ship industry preferred.
- Fluent in Written and spoken English.
- Good communication skills.
- Must have very good organizational skills and show attention to detail.
- Must undergo onboard HACCP training.
- Must have initiative and the ability to work independently.
- Must be able to remain calm under pressure. Must be service minded with an outgoing, charming and friendly personality.

**Team Communication and Meetings**
- To communicate with the Restaurant Manager on a regular basis.
- To conduct Butlers meetings on regular basis.

We trust you. From the very beginning you will get a lot of responsibility which will enable you to work independently

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