Customer Service Cluster Lead
vor 1 Woche
With a diverse portfolio of more than 20 brands sold in approximately 150 countries and territories, Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances, and hair care products. In Switzerland, Estée Lauder has the main Supply Chain (SC) Hub for Travel Retail and EMEA, offering many opportunities across multiple functions to grow your career and become part of our amazing Supply Chain teams.
To strengthen our Travel Retail Worldwide operations, we are now hiring a Customer Service Cluster Lead based in Wollerau, Switzerland.
**Position summary**:
Within the Travel Retail (TR) organization, Customer Service aims at strategically supporting business growth and delivering value through the operational execution of customer service activities. The Customer Service Cluster Lead will have the responsibility for executing end-to-end services across multiple elements of our TR (Cluster) Operations ensuring seamless quality, timeliness, and customer experience (internal & external).
The role has the responsibility that the right products get to the customer at the right time for all of Estée Lauder TR WW Brands within the Cluster and will drive all Customer Service optimization, through leadership of the Cluster Customer Service team.
**Job responsibilities**:
- Managing the day-to-day customer service department, including order management (OTC) and customer relationship management (query to complaint management)
- Responsible for the claim (incl. destructions and returns) management to ensure process compliance and the management of the financial impact on the cluster
- Maintaining a strong platform for the measurement of performance, including target setting and continued measurement of improvements
Leading the cluster environment for OTC to achieve and sustain best practices in effectiveness, quality delivered, and efficiency within the internally defined framework and processes
- Maintaining relationships with regional key stakeholders and promoting confidence in the overall execution of the process
- Analyzing reports to identify trends and patterns in customer behavior
- Responsible for the coaching/leading and performance management of the direct reports
**Qualifications** We are looking for someone who brings**:
- Bachelor’s degree (BA) in Business Administration, Supply Chain
- APICS certification or related discipline preferred
- Minimum of 5 years of experience in Supply Chain roles within a fast-paced environment and multinational company with a clear customer focus and increasing levels of responsibilities
- Strong influencing skills, with an entrepreneurial spirit and the ability to adapt to a fast-growing environment
- Hands-on approach and curiosity, can-do and positive attitude
- High energy to drive change with excellent teamwork and interpersonal skills
- A flexible and independent individual with a problem-solving and analytical mindset
- Excellent IT skills and knowledge of ERP systems and ability to learn quickly
- Business proficiency in English; additional language is a plus
**We offer you**:
- a fantastic opportunity to work in an international, fast-paced, and high-touch environment
- a nurturing and challenging culture that is respectful of our roots and promotes intensive career development across multiple functions
- to be part of a company that creates prestige beauty products that also advance sustainability and help contribute to a stable climate and a healthy, beautiful planet
- inclusion, diversity, and equity which are natural extensions of The Estée Lauder Companies’ values
- amazing support for your work-life balance (gym allowance, only a 40-hour workweek, flexible hybrid working model)
- personal development opportunities via our internal training hub, LinkedIn Learning, and external educational trainings
- access to our employee staff shop, the possibility to buy Reka checks with a discount, and free parking spaces for all our employees
**Job**: Supply Chain - Corporate
**Primary Location**: Europe, Middle East, Africa-CH-SZ-Wollerau
**Job Type**: Standard
**Schedule**: Full-time
**Shift**: 1st (Day) Shift
**Job Number**: 2310573
-
Customer Service Cluster Lead
Vor 3 Tagen
Wollerau, Schweiz The Estée Lauder Companies VollzeitWith a diverse portfolio of more than 20 brands sold in approximately 150 countries and territories, Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances, and hair care products. In Switzerland, Estée Lauder has the main Supply Chain Hub for Travel Retail and EMEA, offering many opportunities...
-
Customer Service Representative
Vor 6 Tagen
Wollerau, Schweiz X-Bionic AG VollzeitAs a pioneer of premium sportswear brands, X-Bionic® is looking for a Customer Service Representative who is motivated to continuously revolutionize the sportswear industry worldwide together with our ambitious team in Wollerau (Switzerland). Together with the team you will work on exciting projects improving our processes. Additionally, working with our...
-
Customer Service Seefracht
vor 1 Woche
Wollerau, Schweiz Personal Knobel VollzeitWollerau - ab sofort - 100% - Job - ID: 4709**Das Unternehmen**: Personal Knobel AG ist mit einer Geschäftsstelle in Pfäffikon SZ sehr gut im Wirtschaftsraum Zürichsee vertreten. Seit der Gründung im Jahre 1988 leisten die Mitarbeitenden der Personal Knobel AG effiziente Arbeit bei der Personal - und Stellenvermittlung für den kaufmännischen und...
-
Customer Service Representative
Vor 2 Tagen
Wollerau, Schweiz Commodity Supplies AG VollzeitReady to take on a challenging role in a dynamic, international environment? Use your skills and experience as an Customer Service Representative to help shape the future of the logistics industry. You’ll have plenty of room to grow and make an impact — this is your chance to shine! Who needs your support Creating a world in...
-
Customer Service Representative
Vor 6 Tagen
Wollerau, Schweiz Commodity Supplies AG VollzeitWho needs your supportCreating a world in which international imports and exports are handled seamlessly and digitally - without paperwork and inefficient processes - that and much more is our mission. This passion for innovation and efficiency motivates and unites our employees from 6 different countries.Commodity Supplies AG is more than just a company -...
-
Customer Service Seefracht
Vor 6 Tagen
Wollerau, Schweiz Commodtiy Supplies AG VollzeitWir sind ein spezialisiertes Logistikunternehmen mit Sitz in der Schweiz und eigenen Büros in Asien, den USA, Brasilien und Deutschland. Bereits seit 1997 kaufen wir für unsere anspruchsvollen Mandanten aus aller Welt Seefrachten und Logistikdienstleistungen ein und übernehmen die operationelle und administrative Abwicklung der...
-
Customer Service Seefracht
Vor 6 Tagen
Wollerau, Schweiz Commodtiy Supplies AG VollzeitWir sind ein spezialisiertes Logistikunternehmen mit Sitz in der Schweiz und eigenen Büros in Asien, den USA, Brasilien und Deutschland. Bereits seit 1997 kaufen wir für unsere anspruchsvollen Mandanten aus aller Welt Seefrachten und Logistikdienstleistungen ein und übernehmen die operationelle und administrative Abwicklung der...
-
Customer Service Seefracht
Vor 2 Tagen
Wollerau, Schweiz TN Switzerland VollzeitWir sind ein spezialisiertes Logistikunternehmen mit Sitz in der Schweiz und eigenen Büros in Asien, den USA, Brasilien und Deutschland.Bereits seit 1997 kaufen wir für unsere anspruchsvollen Mandanten aus aller Welt Seefrachten und Logistikdienstleistungen ein und übernehmen die operationelle und administrative Abwicklung der...
-
Customer Service Seefracht
Vor 2 Tagen
Wollerau, Schweiz Commodtiy Supplies AG VollzeitWir sind ein spezialisiertes Logistikunternehmen mit Sitz in der Schweiz und eigenen Büros in Asien, den USA, Brasilien und Deutschland.Bereits seit 1997 kaufen wir für unsere anspruchsvollen Mandanten aus aller Welt Seefrachten und Logistikdienstleistungen ein und übernehmen die operationelle und administrative Abwicklung der...
-
1st Level Support Manager with Sales Flair
vor 1 Woche
Wollerau, Schweiz F24 AG VollzeitYour tasksDo you want to combine your technical expertise, organizational skills, and flair for sales in one job? Welcome to our Business Messaging Team!We connect businesses with people - with our Swiss business messaging solution. To ensure that everything is connected in the background, we have the following exciting profile to offer:1st Level Support:...
-
Wollerau, Schweiz join.com VollzeitWir sind ein spezialisiertes Logistikunternehmen mit Sitz in der Schweiz und eigenen Büros in Asien, den USA, Brasilien und Deutschland.Bereits seit 1997 kaufen wir für unsere anspruchsvollen Mandanten aus aller Welt Seefrachten und Logistikdienstleistungen ein und übernehmen die operationelle und administrative Abwicklung der...
-
Network Integration Manager
vor 1 Woche
Wollerau, Schweiz The Estée Lauder Companies VollzeitWith a diverse portfolio of more than 20 brands sold in approximately 150 countries and territories, Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances, and hair care products. In Switzerland, Estée Lauder has the main Supply Chain Hub for Travel Retail and EMEA, offering many opportunities...
-
Procurement Manager Ocean Freight
Vor 2 Tagen
Wollerau, Schweiz Commodity Supplies AG VollzeitWho needs your support Creating a world in which international imports and exports are handled seamlessly and digitally - without paperwork and inefficient processes - that and much more is our mission. This passion for innovation and efficiency motivates and unites our employees from 6 different countries. Commodity Supplies AG is more than just a company...
-
Procurement Manager Ocean Freight
vor 8 Stunden
Wollerau, Schweiz Commodity Supplies AG VollzeitWho needs your support Creating a world in which international imports and exports are handled seamlessly and digitally - without paperwork and inefficient processes - that and much more is our mission. This passion for innovation and efficiency motivates and unites our employees from 6 different countries.Commodity Supplies AG is more than just a company -...
-
Global Head of E-Business
Vor 2 Tagen
Wollerau, Schweiz TN Switzerland VollzeitGlobal Head of E-BusinessVorwerk International & Co. KmGWollerauVorwerk International & Co. KmG belongs to the German family-owned company Vorwerk that has been operating in Wuppertal for years. From the strategic head offices in Wollerau SZ, the Kobold and Thermomix divisions are managed.We are an international company offering to our employees and sales...
-
Global Head of E-Business
Vor 2 Tagen
Wollerau, Schweiz Vorwerk VollzeitGlobal Head of E-Business Vorwerk International & Co. KmG Wollerau Vorwerk International & Co. KmG belongs to the German family-owned company Vorwerk that has been operating in Wuppertal for years. From the strategic head offices in Wollerau SZ, the Kobold and Thermomix divisions are managed. We are an international company offering to our employees...
-
Unsolicited Application
vor 2 Stunden
Wollerau, Schweiz F24 AG VollzeitDein AufgabengebietSchade! Keine passende Stelle für Sie dabei an unserem Standort in der Schweiz? Kein Problem: Wir freuen uns auf Ihre Initiativbewerbung!F24 ist derzeit Europas SaaS-Anbieter Nr. 1 im Bereich Notfallmeldung und Krisenmanagement und wir wollen mehr!Auch wenn es derzeit keine passende Stelle gibt, die genau auf Ihr Profil passt, prüfen wir...
-
Head of Procurement and Merchandising
Vor 5 Tagen
Wollerau, Schweiz Vorwerk International & Co. KmG Vollzeit**Head of Procurement and Merchandising**: - Vorwerk International & Co. KmG - Vorwerk International & Co. KmG belongs to the German family-owned company Vorwerk that has been operating in Wuppertal for 140 years. From the strategic head offices in Wollerau SZ, the Kobold and Thermomix divisions are managed. We are an international company offering to our...
-
Initiativbewerbung (all genders)
vor 1 Woche
Wollerau, Schweiz F24 AG VollzeitDein AufgabengebietSchade! Keine passende Stelle für Sie dabei an unserem Standort in der Schweiz? Kein Problem: Wir freuen uns auf Ihre Initiativbewerbung!F24 ist derzeit Europas Saas-Anbieter Nr. 1 im Bereich Notfallmeldung und Krisenmanagement und wir wollen mehr!Auch wenn es derzeit keine passende Stelle gibt, die genau auf Ihr Profil passt, prüfen wir...
-
Junior Strategic Account Manager 100%
vor 1 Woche
Wollerau, Schweiz X-Bionic AG VollzeitThe Strategic Account Manager will be responsible for the revenue and growth of X-Bionic strategic accounts. Working with multiple internal and external stakeholders from various departments, the JSAM will take full responsibility for further defining and implementing the brand strategy to deliver the targets for each strategic account and for the Private...
