Is User Experience

vor 3 Wochen

Zurich, Schweiz ABB Vollzeit

**IS User Experience (UX) and Digital Transformation (DT) Lead**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**This position reports to**:
IS Manager

**Your responsibilities**:

- Managing the daily activities of UX and Consumer Journeys in order to ensure that all ABB IS consumers receive exceptional experiences based on their needs.
- Acting as a leader for UX and Consumer Journeys.
- Analyzing, evaluating, and improving the UX and Consumer Journeys of IS services, using appropriate metrics, design research methods, analytics tools, and usability testing.
- Applying, coaching and driving adoption of UX, Agile, human-centered design, and Design Thinking.
- Applies/coaches UX, Agile, Design Thinking, and product management methodologies into processes.
- Executing, for assigned tasks, all actions in IS processes according to agreed RACI specification.
- Providing leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice normally without carrying line responsibility.

**Your background**:

- 8 years of experience in UX design/service design/industrial design o related disciplines, working as a UX researcher, designer, workshop facilitator, with digital solutions and products.
- Sound knowledge of Human-centered design, Design Thinking, Agile, Product management, ITIL
- Knowledge of Figma, Sketch, DevOps, prototyping tools.
- Passionate about Consumer Experience (CX) with the ability to design and execute at tactical & operational level
- Entrepreneurial mindset, with strong leadership and ability to manage cross-functional stakeholders
- Strong communication and influence skills to drive transformation across the whole IS community

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