Lead Customer Service Representative

Vor 7 Tagen


Haag Rheintal, Schweiz Sulzer Vollzeit

#LI-medmix

Lead Customer Service Representative - Full Time - Istanbul, Turkey

**At medmix, you are in charge of your career and continued development. Take the opportunity to broaden your skills by seeking new roles that reflect your experience. Create your own impact by building solutions that help make lives safer, smarter and more sustainable.**

Join our team in Turkey as Lead Customer Service Representative to help us take our customer service to the next level.

**In this role you will be accountable for**:

- Day-to-day management of customer relationship (B2B) from order entry until invoicing
- Primary point of contact for customers and achieving company goals on Customer Service Key Performance Indicators
- Build strong internal cross functional relationships with commercial, logistics and operations team that drive speedy resolutions and action for customers
- Coach and train team members on processes, policies and best practices
- Develop and maintain training and knowledge materials for the customer service team
- Comply with laws and regulations regarding environmental protection, fire prevention as well as occupational health and safety

**To succeed in this role, you will need**:

- Bachelor's degree or equivalent commercial education and training
- 5+ years’ experience in customer facing roles
- Import and Export knowledge (ImpoWin / ExpoWin is a plus)
- Strong IT skills (SAP, Excel), SFDC knowledge is a plus
- Excellent organizational and planning skills
- Strong written and verbal communication skills
- High level of customer proximity and customer orientation
- English on a business fluent level

**Your benefits**:

- 40 hours working week
- Generous holiday regulation
- Access to various benefits
- Loyalty bonuses for longstanding employees

**Location**:
This job is located in Istanbul.



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