Supervisor Service and After Market
Vor 2 Tagen
Location: Frauenfeld, Zurich, CH, 8500- Req ID: 5842**Operational Service Manager**
**Industrial Tech and Services**
**Compressors Europe**
Job Summary:
Operational Service Manager is responsible for operational side of AMT. Leads a team of Field Service Technicians and Service-Coordinators who are focused on Service execution on customer side, keep good relationships with customers.
**Responsibilities**:
- General coordination of Service Team composed of Field Service Technicians and Service Coordinators
- Drive local action to keep on track all main KPI's like utilization, time to respond, etc.
- Support Sales Team in AMT Sales
- Customers visit to keep good relations and react when it's necessary
- Monitors department issues and client complaints
- Develop problem management and service improvement plans
- Organize meetings, trainings for Service Team
- Administration of tools, clothes, PPE for Service Team
- Support EHS good practices
- Consistently improve key customer satisfaction and retention, by ensuring superior customer relationship management.
- Implement and drive effective new policy supported by Country Service Manager
- Manage ongoing performance by monitoring and coaching Service Team.
- Effectively cooperate within local organization and beyond to develop the best solution for the customer and maximize business opportunities for the company
Qualifications:
- Technical University Degree required **or** Technical Industry experience (Compressor industry experience is an advantage).
- Experience in managing service department
- General Leadership experience
- Professional knowledge of the English and German language, French is a plus
Key Competencies:
- High analytical skills
- Communicativeness, openness and willingness to work with the team and clients
- Strong market orientation, the ability to analyze and perceive the market needs and trends
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.
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