Service Teamleader

Job Title

Location

About Us

This position requires your technical, organizational, and communication skills. You will act as an interface between customers, service technicians, and service managers. In short: you are the first point of contact for our demanding customers, answering questions, receiving fault and service reports, orders, and complaints. You will also coordinate the service technician group for Western Switzerland and monitor the process from inquiry to completion. As the team leader on site, you will also be the first point of contact for colleagues at the Frauenfeld site.

Job Summary

1. As Service Team Leader, you are responsible for planning, organizing, and coordinating our service and installation assignments in French-speaking Switzerland.
2. You supervise sales-specific, assigned projects and monitor their deadlines.
3. As a technical contact for our compressors, you will support our customers, sales, and the service team.
4. In addition to coordination work, you will also be responsible for managing the team at the Frauenfeld site. You act as an interface between the team and the Service Manager.

Responsibilities

• As a service team leader, you are responsible for the planning, organization, and coordination of our service and installation operations in Western Switzerland.
• You will manage sales-specific, assigned projects and monitor their deadlines.
• As a technical contact for our installed base, you will support our customers, sales, and service teams.
• In addition to coordination work, your task also includes leading the team at the Frauenfeld location. You act as an interface between the team and the service manager.

Basic Qualifications

• You have completed technical or commercial training.
• Experience as a team leader.
• Thanks to your professional experience, you have the technical know-how to provide customers and internal departments with precise advice.
• With your hands-on mentality, your expertise, and your ability to work in a team, you are a perfect fit for our service team.
• You have a good command of French and German. English is an advantage.

Travel & Work Arrangements/Requirements

• Teamwork
• Decision maker
• Good technical understanding
• Flexible
• MS Office

We think and act like owners.

We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.