Aktuelle Jobs im Zusammenhang mit Support Team Leader - Mendrisio - AnswerModules
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Team Leader IT
Vor 7 Tagen
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Senior Global Business Development Director
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HR Manager con Inglese e Tedesco
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Senior Global Business Development Manager
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Una/un Assistente Master Team Bipv e Involucro
vor 4 Monaten
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Una/un Assistente Master o Dottoranda/o Team Bipv e
vor 4 Monaten
Mendrisio, Schweiz SUPSI VollzeitLa Scuola universitaria professionale della Svizzera italiana (SUPSI), mette a concorso presso il Dipartimento ambiente costruzioni e design (DACD) con sede a Mendrisio-Stazione, per l’Istituto sostenibilità applicata all’ambiente costruito (ISAAC), una posizione di Assistente con Master con possibilità di svolgere un dottorato di ricerca, per il team...
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Customer Service Manager and Pricing Coordinator
vor 4 Monaten
Mendrisio, Schweiz Oerlikon Vollzeit**Customer Service & Pricing Manager Zip Division** **Your Responsibilities**: - Set team priorities and workflows to meet agreed levels of service and customer satisfaction. - Guarantee hands-on support in daily customer care activities by managing directly high-priority and escalated cases and relationships with top customers. - Work closely with the...
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Business Development Representative
vor 3 Monaten
Mendrisio, Schweiz Nozomi Networks VollzeitNow is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we're just scratching the surface. As we expand our product portfolio and global presence, our Marketing department is hiring a BDR to generate new business opportunities by qualifying leads, creating...
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Product Manager
vor 1 Woche
Mendrisio, Schweiz MF Group AGMF Group AG VollzeitMF Group is a Swiss market leader in the Buy Now Pay Later universe, with a monthly transaction volume of more than 50 million of Swiss Francs. MF Group services allowed 14 million customers to pay by invoice goods and services using MF Group payment methods. More than 3000 merchants in Europe benefit of our partnership. Our systems must support ...
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Customer Service Manager and Pricing Coordinator
vor 4 Monaten
Mendrisio, Schweiz Oerlikon Vollzeit[[Customer Service & Pricing Manager Zip Division]] Your Responsibilities: Set team priorities and workflows to meet agreed levels of service and customer satisfaction. Guarantee hands-on support in daily customer care activities by managing directly high-priority and escalated cases and relationships with top customers. Work closely with...
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Service Excellence Manager and Pricing Strategist
vor 2 Wochen
Mendrisio, Tessin, Schweiz Oerlikon VollzeitJob Summary:We are seeking a highly skilled Customer Service Manager and Pricing Coordinator to join our team at Oerlikon. As a key member of our organization, you will be responsible for leading our customer service team and developing pricing strategies to drive business growth.Key Responsibilities:Team Leadership: Set team priorities and workflows to meet...
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Junior System Administrator 1
vor 3 Monaten
Mendrisio, Schweiz MF Group AG VollzeitMF Group is a Swiss market leader in the Buy Now Pay Later universe, with a monthly transaction volume of more than 50 million of Swiss Francs. MF Group services allow 14 million customers to pay by invoice goods and services using MF Group payment methods. More than 3000 merchants in Europe benefit of our partnership. Our systems must support ~ 500'000...
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Junior System Administrator
vor 3 Monaten
Mendrisio, Schweiz MF Group AG VollzeitMF Group is a Swiss market leader in the Buy Now Pay Later universe, with a monthly transaction volume of more than 50 million of Swiss Francs. MF Group services allow 14 million customers to pay by invoice goods and services using MF Group payments methods. More than 3000 merchants in Europe benefit of our parnership. Our systems must support - Approx....
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Product Manager
vor 2 Monaten
Mendrisio, Schweiz MF Group AG VollzeitMF Group is a Swiss market leader in the Buy Now Pay Later universe, with a monthly transaction volume of more than 50 million of Swiss Francs. MF Group services allowed 14 million customers to pay by invoice goods and services using MF Group payment methods. More than 3000 merchants in Europe benefit of our partnership. Our systems must support ...
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Product Manager
vor 2 Wochen
Mendrisio, Schweiz MF Group AGMF Group AG VollzeitMF Group is a Swiss market leader in the Buy Now Pay Later universe, with a monthly transaction volume of more than 50 million of Swiss Francs. MF Group services allowed 14 million customers to pay by invoice goods and services using MF Group payment methods. More than 3000 merchants in Europe benefit of our partnership. Our systems must support ...
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Product Manager
vor 2 Monaten
Mendrisio, Schweiz MF Group AG VollzeitMF Group is a Swiss market leader in the Buy Now Pay Later universe, with a monthly transaction volume of more than 50 million of Swiss Francs. MF Group services allowed 14 million customers to pay by invoice goods and services using MF Group payment methods. More than 3000 merchants in Europe benefit of our partnership.Our systems must support500'000...
Support Team Leader
vor 3 Monaten
They must be able to work in a fast-paced environment while managing multiple tasks and meeting tight deadlines.
**Responsibilities**:
- Manage and provide leadership to the support team.
- Ensure a "best in class" customer experience across AnswerModules's customer service channels.
- Handle escalation of complaints towards R&D Team.
- Monitor and manage the ticket management system queue of support tickets to meet or exceed internal SLAs.
- Advocate for clients by escalating urgent requests and efficiently prioritizing cases.
- Manages the customer support experience and provides the voice of the customer (VOC).
- Lead the development and maintenance of a centralized support knowledge base within the AnswerModules support platform.
**Requirements**:
- Bachelor’s degree in Computer Science, Computer Engineering or related discipline preferred.
- Experience managing a Customer Support program.
- Must be fluent in English with excellent communication skills.
- Ability to work collaboratively in a team environment.
- Strong problem-solving skills.
**Benefits**
**We expect a lot from you, but your efforts will be rewarded by great benefits**:
- Competitive salary
- Top-notch equipment
- Flexible work hours
- Free chocolate
- Much more...
