Account Manager Zurich

vor 4 Wochen

Schweiz Booking.Com Vollzeit

**Role Description**:
**Key Job Responsibilities and Duties**:

- Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of the business, also available for market visits to your designated portfolio
- Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and drivers
- Help identifying new potential partner leads and pass this leads on for further follow up
- Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer
- Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their managed portfolio

**Role Qualifications and Requirements**:

- 2 years of experience in a relevant account management/sales/business development function
- Proficient in spoken and written English and German
- Affinity or experience within e-commerce and/or travel industry are considered a plus
- Proactive with a sense of responsibility and can work independently
- Accurate, strong analytical skills and an eye for detail
- Great teammate, self-motivated, flexible and open to change
- Hotel School, or University background preferred
- Driver’s license
- Availability to travel up to 50% to a designated area within the country

**Benefits & Perks**: Global Impact, Personal Relevance**:

- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- Lunch allowance
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
- Please note that while our philosophy is the same in every location, benefits may differ by office/country.
- Directly linked to our mission to make it easier for everyone to experience the world, Diversity, Equity, and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.

**Career Development Opportunities**:

- Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunities
- Unlimited access to online learning platforms (such as Udemy, Coursera, LinkedIn learning, O'reilly)

**Application Process**:

- The recruitment process will entail: a phone discussion with the recruiter, a competency business interview and a Business Case interview (3 stages)

**Pre-**Employment** **Screening**:

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