Technical Account Manager

vor 4 Wochen

Zürich ZH, Schweiz TS Imagine Vollzeit

**_About the job_**

TS Imagine, the world's leading provider of real-time trading, portfolio and risk management solutions for the financial services industry, is looking for a Technical Account Manager to join our growing team. Technical Account Managers are the primary point-person for their accounts who forge strong relationships and help clients grow their business by getting the most out of the TS Imagine product suite.

**_ Who will love this job_**
- An ambitious and driven individual - you have the energy to maximize customer satisfaction and retention through first rate levels of service and follow up
- A strong communicator - you are adept at building and maintaining trusted and respected relationships with clients and colleagues at all levels
- A self-motivator - you can work effectively in a fast-paced business environment, managing multiple tasks and deadlines

**_ What you’ll do_**

Client Relationship Management
- Build a relationship with our clients as a primary point of contact and gaging a good understanding of their business strategies across all asset classes
- Provide regular visits, phone calls and updates to the client to ensure client is sufficiently serviced and expectations are managed
- Understand the client’s internal structure of stakeholders and ensure a relationship is formed with key members from every group (trading desk, IT, COO, compliance)
- Maximize revenue opportunities for the company to existing clients by identifying upselling opportunities
- Identify any potential opportunity or threats with other competitive solutions that may be on the client’s desktop
- Identify potential risks due to support or product gaps in a pro-active manner
- Identify any risks to the business due to consolidation or downsizing
- Assist our sales team in marketing campaigns across our existing clients
- Facilitate client entertainment and networking events
- Provide point of escalation for any ongoing support issues
- Provide high-level business updates to internal stakeholders at TS Imagine

Ongoing Technical Account Management
- Liaise with clients in order to identify and understand their business requirements
- Create statements of work that define proposed solutions. If requirements are complex or large, engage the Professional Service team
- Liaise with other departments within TSI in order to deliver on the client requirements
- Provide regular training and demonstrations on new product features or to new users and documenting and communicating feedback
- Liaise with brokers, dealers and venues to give client access to their required execution destinations
- Provide a TSI roadmap update on a quarterly basis and record the minutes and follow up actions in Salesforce
- Manage regular TSI upgrades to latest version
- Provide release notes to clients with every back end (TSOM) release and for TradeSmart releases taken
- Review client issues, requirements and workflows on a regular basis
- Manage communication and follow up on any major production incidents for client accounts
- Identify and manage resolution of any re-occurring support issues
- Assist with trouble shooting where required
- Create and maintain client workflow documentation
- Log all time in FinancialForce

**_You should have_**
- Bachelor’s degree or equivalent
- Technical understanding and knowledge of buyside workflows in the front office, with a specific focus in Fixed Income and at least one of the following: equities, listed derivates, crypto, FX
- Thorough and hands-on knowledge and experience of order and execution management workflows and functionality
- Understanding of financial markets products, a broad understanding of the electronic trading process and related regulation, risk and operations and associated front office order execution and order flow requirements
- A strong network of relevant contacts within the buyside community
- Highly proficient communication skills, both written and oral
- Ability to positively engage with and contribute to the wider global team
- Willingness to work occasional evenings and/or weekends to accommodate client deadlines and time-zone differences.
- Ability and willingness to provide leadership to more junior members of a team
- Proficiency with tools such as Salesforce, JIRA, Confluence, PSA
- Languages are an asset.

**_Why TS Imagine / Benefits_**
- Vacation and Personal days
- Annual bonus and salary review
- Training Budget $1,500
- Health, dental, life assurance, and eye care vouchers
- Salary sacrifice pension scheme

**_About TS Imagine_**

Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximatel

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