Parts Coordinator

**Parts Coordinator**:
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we - Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are always on the lookout for a talent with a growth mindset - are you the one?

We are looking for a **Parts Coordinator **with a main responsibility in serving our internal and external customers with handling and coordinating quotations, orders, and deliveries of Internal and External customers.

The preferred location for this position is in Frauenfeld, Switzerland.

**Your role and responsibilities**

**As a **Parts Coordinator,** your responsibilities will include**:

- Support Project and Contract Management by taking responsibility for daily customer interactions.
- Handle and coordinate quotes and orders according to working procedures, guidelines, and local requirements.
- Ensure the highest level of quality and response time for quotes and orders.
- Actively follow up quotes with customers before they expire providing feedback to sales teams and support with follow-ups on the order book with the sales team.
- Follow up and communicate parts delivery information accordingly in a timely manner to customers.
- Maintain and develop knowledge of customer-specific solutions and needs.
- Clarifying technical identification with parts sales engineering.
- Quality of the documents, making sure the correct parts are sold to the right price and at the right time and location.
- Creating reporting.

**Requirements for the position**
- Experience in customer service, both internal and external.
- Parts coordination-related experience.
- High attention to detail with a methodical and practical approach to problem-solving.
- Experience working with SAP.
- Excellent communication skills and fluency in the English language, both verbal and written. German is a plus.
- IT proficient, particularly within Microsoft Office Suite.
- A solution-orientated mindset with a proactive approach to problem-solving.
- Self-motivation and reliability, taking responsibility for your actions and aiming for quality.
- Excellent interpersonal skills, with the ability to build strong internal customer relationships that enhance the customer experience.
- A flexible approach to work and a quick learning ability.
- Eagerness to understand processes, re-evaluate, and adopt new methods where applicable.
- Team player attitude.

**Why you and us?**

**You are valued - as your true self. **At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.

**Your growth is supported. **We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential.

**You get to make a difference. **Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

**Contact & next steps**

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.