Parts Coordinator

**Parts Coordinator**:
Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions.

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump on board?

Our 2 Stroke business is paving the way in the new era of decarbonization within the marine industry. We are supporting our customers by providing the best future-proof technology and providing more fuel-efficient engines, want to be part of our journey?

We have now an exciting opportunity for a new **Parts Coordinator** to join our 2-Stroke Engine business in our **Frauenfeld, Switzerland** offices on a permanent basis.

**What will you be doing**

As Parts Coordinator, you will support us in delivering our high-quality products to a first-class customer base. This role is a vital function to our successful delivery where you will be responsible for processing spare parts orders that come directly from the customer to the Aftersales team. You will have a passion for providing excellent customer service in delivering a professional and efficient response working in a structured manner to satisfy customer orders.

As a **Parts Coordinator**, your work will focus on these responsibilities:

- Act as contact for spare parts quotations, orders, deliveries and non - conformities.
- Support Project and Contract Management by taking responsibility for daily customer interactions.
- Act as a link between the customer and the various departments involved in the spare parts delivery process.
- Handle and coordinate quotes and orders according to working procedures, guidelines, and local requirements.
- Ensure the highest level of quality and response time for quotes and orders.
- Ensure correct customer master data and handling instructions are used when processing quotations and orders.
- Actively follow up quotes with customers before they expire providing feedback to sales teams and support with follow-ups on the order book with the sales team.
- Liaise with Sales about the content and terms of the offerings.
- Follow up and communicate parts delivery information accordingly in a timely manner to customers.
- Follow up with the supply chain of parts deliveries according to the agreed process.
- Maintain and develop knowledge of customer-specific solutions and needs.

**You will shine in this role when you have**:

- Excellent customer service.
- Attention to detail.
- Willingness to go the extra mile.
- Ability to function in a time-critical manner.

**To be successful in this role, we expect you to have**:

- Experience in customer service, both internal and external.
- Parts coordination-related experience would be considered advantageous.
- The ability to work as part of an effective team and collaborate with stakeholders.
- A solution-orientated mindset with a proactive approach to problem-solving.
- Excellent communication skills, fluency in the English language, both verbal and written.
- IT proficient, particularly within Microsoft Office Suite.
- Experience working with SAP is essential.

**Why you and us?**
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We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have the courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

**Contact and next steps**
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At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.