Customer Service Project Manager

vor 1 Woche


Meyrin, Schweiz Roger Dubuis Vollzeit

Code de référence: 74895**Customer Service Project Manager**:

- MEYRIN, GE, CH- PermanentDepuis 1995, Roger Dubuis est à la pointe de la Haute Horlogerie contemporaine. Ses créations audacieuses, solidement ancrées dans le 21ème siècle, traduisent tout le savoir-faire et l’expertise de l’horloger genevois. Dotés d’un design puissant et charismatique, les modèles Roger Dubuis portent en eux les signatures de la marque : l’avant-gardisme dans le respect de la tradition, l’audace, l’extravagance, l’innovation et le savoir-faire.
Les collections Roger Dubuis Excalibur et Velvet sont distribuées dans le monde entier via un réseau exclusif de points de vente et de boutiques en nom propre. La quête de l’excellence et le
développement d’un savoir-faire exclusif sont des mots clés pour la Maison Suisse.

Roger Dubuis is looking for a **Customer Service Project Manager**. Reporting to the Head of Customer Service, you will be in charge of all Customer Service project management for the Maison in coordination with other dedicated department and markets. The Customer Service project management function at Roger Dubuis aims to lead the CS projects and assure the deployment by guaranteeing the enrollment of the various interlocutors. Your main responsibilities will include:
**Project Management**:

- Management of several projects link to New Services, Customer Experience, Flow optimization, Process improvement in an International and multicultural environment
- Own the responsibility for the entire project delivery (Risk Analysis, Planning, Milestone, Report, Detail Task, Main contributor,.)
- Train the different stakeholder to insure the roll out
- experience’
- Coach the Admin CS team for dedicated project tasks
- Participate to CX (Customer Experience) creation and animate CS Project

**Your Profile**:

- Master Degree in Engineering and/or Business School
- Strong achiever, pragmatic, and solution oriented
- Great communication skills across different departments and across different level of hierarchy
- At least 5 years of leadership experience in project management and/or analytics in a demanding organization
- Preferably previous experience in Luxe industry
- Ability to effectively manage a varied and challenging workload patiently
- Ability to multitask, maintain focus under pressure and ensure accuracy and attention to detail at all times
- Advanced Microsoft Office skills and System IT knowledge
- Strong ability to work cross functionally, the proven ability to effectively influence and negotiate with a wide range of stakeholders
- Process oriented and high attention to detail, analytical, agile with numbers
- Commercial and methodological know-how of risk and opportunity assessment
- Proven skills in projects in an international environment
- Strong planning and organizational skills as well as sound judgement
- Comfortable to work in a matrix organization on multiple projects simultaneously
- Fluent in French and English
- Open to international travel of approx. 10 - 20%.



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