Customer Services Project Leader
Vor 2 Tagen
**Your tasks***:
- The mission of the CS Project Leader is to lead Customer Services projects defined beforehand in the framework of GF Machining Solutions strategy.
- CS Project Leader position aims to:
- Bring efficiency to GFMS across worldwide divisions (Sales co's, TU's, Digital ) through business projects
- Insure high GFMS Customer Services level by implementing projects based on process improvements and KPI monitoring
- Achieve excellence in terms of customer satisfaction
- Coordinate projects (ex: Field Service Software / Apps) with external partners and internal resources, monitor activities and manage tests, create the end users documentations, promote this solution.
- In close working relations with the Head of Customer Services, and the Head of Projects & Tools, following activities will be handled:
- Lead projects focus on Business Development tools in order to improve services visibility
- Manage relevant activities in order to reach goals and deadlines defined according to Head of Projects & Tools, Steering Committee's requests and decisions
- Support the Regional Head of Customer Services and Head of Projects & Tools team by implementing and executing relevant actions defined in order to reach projects in terms of delivering measurable results that could be specific to a unique region, and collaborate with GF Divisions to share best practices and potentially participate to cross-division projects
- Ensure that user's competences are up to date, through regular training's organization, plan and organize roll out then lead hypercare period
- Drive projects focusing on continuous improvement and lean processes
- Ensure with Digital Business team that new projects focus on innovation and agile processes
- Integrate Design Thinking methodology in relevant projects in order to focus with efficiency on customer-centered solutions
- Follow-up on-going projects by preparing progress reports and communicating monthly status to relevant stakeholders and to the team management (Steering Committee, DMM members ) based on following status: on plan / delayed / stand-by / achieved / cancelled actions
- Lead communication with stakeholders (internal and external to GFMS) and keep them updated, motivated, and engaged in the project.
- Maintain a friendly and productive work environment
- Take care of project's documentations creation, maintaining and accessibility to relevant team members (i.e. Sharepoint)
- Manage and follow-up project issue's revolving using dedicated tools (i.e. JIRA).
**Your profile***:
- Education & Training: Graduate in Business management or Bachelor's Degree from a four-year university in sales or business
- Four to six years related experience and/or training
- Master's Degree preferred
- Experience:4 years in Project Management Experience
- Understanding of machine tool technology or metal working machinery sector is a plus
- Language: English: fluent, French, German and/or Chinese is a plus
- IT skills:
- High level in MS Office softwares
- Microsoft Teams
- SAP ERP system
- Project Management tools (JIRA, MS Project )
- Personal skills:
- Proactive and organized
- Good communication and listening skills
- Discretion and ethics
- Social skills:
- Team Spirit
- Resistant to pressure
- Flexibility
- Management skills:
- Focus on goals and deadlines
- Team building
- Customer oriented
**Benefits**:Clear vision and purpose
"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools
At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities
**Your contact**:Fanny Brault
HR Manager
Rue du Pré-de-la-Fontaine 8
1217 Meyrin
Switzerland
***:
**Who we are**:GF Machining Solutions is the world’s leading provider of machine tools, diverse technical solutions and services to manufacturers of precision molds and tooling and of tight-tolerance, precision-machined components. The key segments we serve include the aerospace, automotive, medical, energy, information and communications technology (ICT) and electronics industries
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