Project Coordinator

Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,000 offices and laboratories around the world.

Our laboratory based in Plan-les-Ouates is a world leading group in chemical and biochemical analysis specialized in high-end GMP contract analytical services in Mass Spectrometry, Chromatography and Biophysical techniques. We provide analytical services in Health Sciences, including structural analysis of biologics (proteins, glycoproteins and carbohydrates), their quantification and various chemical studies.

**Job Description**:

- Prepare project plans, assist in preparing project reports as needed, provide status updates of on-going projects (upon receipt of signed quote or contract, follow the contract review procedure).
- Monitor and manage contract performance (implement appropriate KPIs), including service delivery, back-office activities, complaints, resolutions or mediation processes with appropriate internal or external contacts.
- Design and implement effective governance processes (analytics and KPIs) for client projects
- Build strong relationships with clients and manage client interactions for defined projects.
- Understand pricing strategies and processes and support sales activities as required
- Coordinate business review meetings and continuous improvement initiatives
- Facilitate and maintain both effective communication and co-ordination with the respective affiliates in regards to any operational dimension of the delivery of services.
- Work in conjunction with technical teams to provide local affiliates with the tools for proper deployment of the program specific tasks.
- Ensure that all appointed clients additional service requests for information or new opportunity pertaining to analytical testing are coordinated with the business development teams

**Qualifications**:

- A post-secondary education (degree and/or diploma) in Life Sciences and/or business related discipline
- A minimum of 2 years’ experience in a business/ project/contract management related role, in the pharmaceutical/biopharmaceutical analysis sector.
- Customer focused, high integrity, excellent work ethic.
- Self managed and responsible to project and time manage.
- Well organized, efficient with proven follow through skills (e.g. must be able to read, understand and follow work instructions in a safe, accurate, and timely manner).
- Creative thinking skills to develop innovative solutions to solve customer requirements and expectations.
- Highly motivated, dependable, detail oriented and proactive team player.
- Strong communication and organizational skills.
- Strong written and spoken English skills.
- Fluent in written and spoken French.