Business Services Lead

vor 6 Stunden

Fribourg, Schweiz World Economic Forum LLC Vollzeit

Why we are recruiting

The Forum’s ‘Business Services’ is a central unit that supports the engagement journey of over 800 global and regional organisations across industries. We are currently seeking a Lead who will be responsible for supporting the Business Services team on strategic transformation and data analytics.

Reporting Lines & Interactions

The Business Services Lead will oversee the quality and consistency of business engagement, navigating across and interacting with multiple teams internally, including Platforms and Centres, Digital and IT, Participants and Events Services, Contracts and Finance, as well as Marketing and Communications. The role will entail interactions with the business community and leadership teams. The Business Services Lead will report to the Head of Business Services.

Breakdown of main responsibilities
- Act as key point of contact on business engagement experience for internal and external stakeholders
- Pro-actively develop strategies for data analytics on an ongoing basis; use stakeholder feedback to continuously measure performance and share results
- Build narratives and communicate insights to leadership for strategic decision making; make evidence-based recommendations on value proposition and process optimization
- Create compelling and tailored content to convey complex ideas in a simple and clear manner; use data visualization techniques to present information
- Drive consistency across established and new key communities (C-suite, Partner Representatives, Global/Regional Groups )
- Implement automation ‘by design’ across tools and platforms, towards increased self-servicing and leaner user experience (eg Business Services Inbox)
- Leverage digital tools and platforms to Improve internal and external communications in a streamlined and consistent way across teams
- Identify and implement solutions to improve the operational efficiency of the team
- Line manage 1-2 team members; be responsible for their day to day performance as well as overall career development plans
- Contribution to improving partner engagement and experience
- Service excellence in pro-actively managing requests, making recommendations, and interacting with internal and external stakeholders, including Senior Leadership
- Contribution to operation efficiency of the team, including level of support in making the best use of digital tools and effectiveness in Forum processes
- Project leadership: individual leadership on managing on specific (‘on-demand’) project delivery such as process and tools improvement, business intelligence/information management, change management

Preferred Requirements and Experience
- Bachelor’s degree; Advanced University degree preferred; project management and/or business intelligence certification is a plus
- Approximately 8+ years of experience in large scale project management, change management, consulting, and digital transformation, in a demanding professional environment
- Successful track record of delivering superior customer service and partner relationships
- Experience in use of data analytics and reporting to drive performance and change management; proven ability to build narratives and deliver insights from data sets
- Previous experience managing teams and overseeing career development plans
- Comfortable navigating ambiguity and complexity, while delivering measurable results on time
- Excellent verbal communication skills, including the ability to communicate with and manage expectations of leadership with confidence

Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change

  • Business Services Lead, Events Strategy and

    vor 1 Woche

    Fribourg, Schweiz World Economic Forum LLC Vollzeit

    Why we are recruiting The Forum’s ‘Business Services’ is a central strategy and operations unit that supports the engagement journey of over 850 global and regional organisations across industries. We are currently seeking a Lead who will be responsible for supporting the Business Services team on driving the partner engagement strategy and...

  • Partner Services Lead

    Vor 5 Tagen

    Fribourg, Schweiz World Economic Forum LLC Vollzeit

    The annual salary range for this role is $120,000-$140,000 in New York_ The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the World. As a membership organization, the Forum engages businesses in...

  • Business Performance Lead

    vor 6 Stunden

    Fribourg, Schweiz World Economic Forum LLC Vollzeit

    The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. Why we are recruiting: Another critical aspect of the role will be to help inform...

  • Global Account Director

    vor 2 Wochen

    Fribourg, Schweiz Orange Business Services Vollzeit

    **About the role**: Do you love discussing digital strategy with industry leaders ? Do you have a wide interest in technology that goes beyond a single domainfrom 5G to AI and from cyber defence to data-analytics ? And are you a talented and ambitious sales professional? Then you are ready to become our next Global Account Director ! **About the role** -...

  • Team Lead

    vor 2 Wochen

    Fribourg, Schweiz Sygnum Bank AG Vollzeit

    Sygnum’s diverse and talented team of banking, investment and DLT experts is shaping the development of a trusted digital asset ecosystem. Infrastructure Service Management - SLAs, Vendors, Performance Tracking, and a bit of good ol' hands on work related to it. Join us to build the next generation Corporate Information Technology Support organization and...

  • Medical Writing Lead, Vaccine Business Unit

    vor 7 Monaten

    Fribourg, Schweiz Takeda Pharmaceutical Vollzeit

    **People First** - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. **Our people are the heart of Takeda.** The **Medical Writing Lead** is responsible for strategically planning and resourcing the medical...

  • Client Engineering Business Transformation Leader

    vor 2 Wochen

    Fribourg, Schweiz IBM Vollzeit

    **Introduction** **Your Role and Responsibilities** Client Engineering - Business Transformation Consultant partners with the Client Engineering team to develop business cases and embed Services capabilities into Minimum Viable Solutions (MVS) +Supports business value framing, value realization and orchestration practices of the Client Engineering...

  • Global Business Development Manager

    Vor 3 Tagen

    Fribourg, Schweiz ABB Vollzeit

    **Global Business Development Manager - EL Service Division**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Business Analyste UX

    vor 2 Wochen

    Fribourg, Schweiz Sword Services Vollzeit

    Nous ouvrons un poste de Business Analyste avec expérience UX-UI. Rôle: - Analyser les besoins des utilisateurs et des parties prenantes - Définir les exigences fonctionnelles et non-fonctionnelles - Collaborer avec les designers UX-UI pour concevoir des interfaces intuitives et attractives - Rédiger des spécifications techniques et des cas...

  • Business Analyste Applications Documentaires

    Vor 2 Tagen

    Fribourg, Schweiz Sword Services Vollzeit

    Il est nécessaire **d'être de nationalité suisse ou **de résider depuis au moins trois ans en suisse pour postuler à cette fonction.** **Responsabilités du poste**: Vous interviendrez au sein de la division Développement & Intégration, dans le service Productivity. Vous serez les point de contact entre les équipes métier internes et les équipes...

  • Practice Leader for Cloud Services

    Vor 4 Tagen

    Fribourg, Schweiz Kyndryl Vollzeit

    542578BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We’re combining the mentality of a start-up with the footprint of a market leader. We’re a new organization, but we’re also a $19 billion company with 90,000 employees and a list of 4,600 clients —including 75 of the Fortune...

  • Testing Team Leader

    vor 2 Wochen

    Fribourg, Schweiz Experis Vollzeit

    Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services ranges from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing, and placing specialised professional talent. On behalf...

  • Business Analyste Et Coordinateur de Projet

    Vor 2 Tagen

    Fribourg, Schweiz Sword Services Vollzeit

    Nous ouvrons un poste de Business Analyst et Coordinateur de projet pour intégrer l'équipe de notre client et contribuer au déploiement d'une solution de case management. **Tâches attendues**: - Préparer et animer les ateliers / workshop sur la capture des besoins - Documenter les besoins/exigences et les consolider sous forme de « Backlog » -...

  • End User Experience Lead

    vor 7 Monaten

    Fribourg, Schweiz Coba Resourcing Ltd Vollzeit

    Are you an ambitious End User Experience Lead looking to join one of the largest companies in their sector? They are currently in the TOP 5 rank within their industry. The End User Experience Lead role is part of the IT Infrastructure team responsible for the liaison between the end consumers of IT services and the Infrastructure teams to deliver them. This...

  • Team Leader Services Généraux

    Vor 2 Tagen

    Fribourg, Schweiz Ceramaret SA Vollzeit

    VALORISEZ VOS COMPÉTENCES EN CONTRIBUANT À NOS PERFORMANCES ! Leader mondial dans la fabrication de petites pièces de précision en céramiques techniques pour des systèmes fluidiques). Afin de soutenir notre croissance, nous sommes à la recherche, pour une entrée de suite ou à convenir, d’un TEAM LEADER SERVICES GÉNÉRAUX 100% (H/F) VOTRE...

  • Pega Tech Lead

    vor 7 Monaten

    Fribourg, Schweiz Manning Global Vollzeit

    Our client, a leading global IT service provider,is recruiting for a ** PEGA Tech Lead ** to join their business in ** Switzerland ** **.** **Position Title**: **PEGA Tech Lead** **Position Type**: - Permanent(Hybrid)**Start Date**: - ASAP**Location**: - Zurich, Switzerland**Contact**: - Davor Molnar | +49 (0) 89 23 88 98 63**Responsibilities**: -...

  • Lead Customer Experience Consultant

    Vor 7 Tagen

    Fribourg, Schweiz Merkle Vollzeit

    Unternehmensbeschreibung: **We Dream. We Do. We Deliver.** Wir sind dentsu. Und wir sind Merkle. Merkle ist Dentsu’s data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation und wir arbeiten wir mit den Top-500-Unternehmen aus der gesamten DACH-Region zusammen. In DACH liegen unsere Wurzeln in der Schweiz: Merkle DACH ist aus...

  • Lead Customer Experience Consultant

    Vor 6 Tagen

    Fribourg, Schweiz Merkle DACH Vollzeit

    Unternehmensbeschreibung** We Dream. We Do. We Deliver.** Wir sind dentsu. Und wir sind Merkle. Merkle ist Dentsu’s data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation und wir arbeiten wir mit den Top-500-Unternehmen aus der gesamten DACH-Region zusammen. In DACH liegen unsere Wurzeln in der Schweiz: Merkle DACH ist aus...

  • Is Service Manager

    vor 2 Wochen

    Fribourg, Schweiz ABB Vollzeit

    **IS Service Manager**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Business Development Manager

    vor 7 Monaten

    Fribourg, Schweiz Datatonic Vollzeit

    As Google Cloud's premier partner in AI, we provide world-class businesses with cutting-edge data solutions in the cloud. We help clients take leading technology to the limits by combining our machine learning, cloud engineering, and analytics expertise. With Google Cloud Platform as our foundation, we help businesses future-proof their solutions, deepen...