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On-site Service Coordinator 80-100%
vor 4 Wochen
As **On-Site Service Coordinator **you will be responsible for** **hiring and onboarding of OSS specialists across Hitachi Energy locations as well as taking care of the induction processes and keeping training materials up to date.
You will also handle higher complexity incidents and cases to support the OSS team as well as act as SPOC towards other product and support groups as part of the incident management process.
**Your responsibilities**:
- You will take care of functional management of assigned OSS specialists (internal & external employees) as well as monitor load of OSS engineers and coordinate resources accordingly-
- You will create, update and publish relevant OSS knowledge articles in SNOW and keep site relevant communications up to date (e.g. pIT Stop, Org charts, announcements)-
- You will collect information relevant for OSS operations e.g. latest technological changes and pass them on to OSS specialists-
- You will participate in problem and major incident management resolution as well as highlight issues and suggest service improvement to OSS Regional Managers-
- You will provide monthly summary of service (high lights, low lights, ticket summary, KPIs, prolonged tickets, etc.)-
- You will ensure that all Health & Safety requirements, ethics, code of conduct, and moral standards are met-
- You will check that required IT equipment, tools and accesses are provided to OSS engineers**Your background**:
- You have completed a formal qualification, bachelor degree in IT or an apprenticeship in the field of information technology-
- You bring five years of professional experience in IT support and working as a Lead by managing at least five people for at least two years-
- You hold a valid ITIL certification-
- You are fluent in German and English-
- You bring an outstanding customer service orientation as well as proven interpersonal and communication skills-
- Driver's license highly beneficial for this role**Basic Info**
**Location**
- Zurich, Zurich, Switzerland
**Job type**
- Full time
**Experience**
- Experienced
**Job function**
- IT, Telecom & Internet
**Contract**
- Regular
**Publication date**
- 2023-11-21
**Reference number**
- R0036778
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