Head of Account Management
vor 6 Monaten
**Company Overview**
Are you passionate and hardworking? Do you thrive in an entrepreneurial environment? beqom is a fast-growing global enterprise software company. We focus on managing compensation and performance for the world’s largest companies. This means we work with the most exciting brands worldwide to support mission-critical business processes. We help our customers attract, retain, and motivate talent by offering their employees fair, transparent, and effective compensation. In that way, we help companies succeed while making their people happy.
At beqom, you'll be surrounded by passionate, hardworking, and smart individuals that are dedicated to our mission of making people happy. If that sounds inspiring to you, let’s get in touch
**Job purpose**
In the role of the Head of Account Management, you will support our key accounts driving value from using beqom’s Cloud solution and accelerate Customer Engagement and Experience. The goal is to further strengthen our strategic partnership with these customers and to contribute to sustaining and growing the business within our customer base and achieve long-term success and mutual satisfaction. As part of this, you will be nurturing existing and building new relationships with our clients and serve as the primary point of contact for all stakeholders including C-level executives.
You will drive the process of renewing existing business as well as continuously bringing innovative solutions to customers to help them meet their objectives. To do so, you will be working closely with cross-functional and organisational teams who are all aligned towards Customer Success.
**Duties and responsibilities**
- You will be responsible for developing and implementing account management strategies and plans to achieve company goals, objectives and customer satisfaction;
- You provide your experience as a coach and mentor to a team of account managers to develop them and help them achieve their goals;
- You will develop effective sales strategies to strengthen our market presence and achieve sales targets. You implement these together with the team;
- You will manage the global relationship between beqom and some of its strategic accounts with the goal of remaining a valuable and trusted provider for the long term;
- Serve as the ambassador for your customer within beqom by focusing on their needs and doing the right thing for them;
- You will manage and achieve account territories and related sales objectives;
- Protect existing business through robust daily account management, a strong focus on operational excellence, and a passion for understanding and supporting our customer’s business and IT goals
- Work closely with Customer Success, Delivery, and Product teams to bring innovative ideas to our customer base and articulate complex value propositions;
- Address customer complaints and manage escalations;
- Negotiate key contracts and annual renewals of licenses;
- Provide accurate forecasting for existing business on a global level;
- Keep current with industry trends and expand knowledge of legacy and novel beqom offerings.
**Must have**
- 10+ years of relevant managerial and professional experience in successfully developing and executing comprehensive client management strategies
- Proven skills in people management, client management, leadership, teamwork, and relationship-building at all organizational levels.
- Robust planning and project management skills with advanced MS office skills.
- Proficiency in English with excellent verbal and written communication skills. Additional languages are a plus.
- Ability to think strategically and analytically about business and products
- Proven track record of cultivating multi-layered relationships from C-suite to director, manager, and operational level, across multiple functions including business, IT, and procurement
- Team player, who has experience with managing complex matrix account governance and implementing account management frameworks with proven results
- Ability to develop and articulate a strong account vision and federate external / internal teams behind this to execute
- Ability to articulate complex value propositions and benefits realized
- Passion and enthusiasm for solving customers’ problems
- Strong work ethic with the required sense of urgency towards customers’ needs
- Organizational skills with the right amount of attention to detail
- Self-starter / Self-motivator with little need for direct supervision
- Proven consultative sales skills, including the ability to articulate a clear, concise solution ROI
- Experience selling HR tech to enterprise clients a plus
**Why join us?**
- Dynamic environment favouring initiative and autonomy
- Great opportunity to learn on the job and expand horizons
- Work in an international environment with colleagues around the globe, including an annual company kickoff at an offsite location
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