Vp Global Operations

vor 5 Monaten

Zurich, Schweiz wefox Vollzeit

**wefox** is a world-leading insurtech company driven by a single purpose: to enable people to be safe by** making insurance 10 times better through technology.** Together with more than 1200 employees in 8 locations across Europe, we are on a mission to give the world easy access to digital insurance solutions.

We provide our customers with 360-degree advice through our network of advisors and optimize each individual's risk coverage by offering innovative prevention, assistance, and insurance products. We integrate the extensive know-how built up in the individual countries and the exchange of experience to build strong expertise among the wefox technology experts in our Tech Hubs in Barcelona, Paris, and Milan.

As VP Global Operations & Digital Transformation (f/m/d) at wefox, you will play a critical role in driving operational excellence culturally and technologically. You **create digital enhancements within operational processes of the acquired distribution capabilities** to enable our platform and hyper growth strategy. You support and advise our Country operations in achieving their efficiency targets by** leveraging technology** and driving post merger integration efforts within operational processes, focused on our **core MGA processes**. You anticipate change and collaborate with the key operational functions within the Platform and Insurance business units to** shape and execute our global digitalization agenda**. Further, you help create structure within corporate functions to deliver that enhancement.

**In this role you will**:

- Develop and execute the operations strategy, framework and master roadmap to drive efficiency, scalability, superior customer experience and cost-effectiveness across the organisation, focused on core operational processes.
- Guide and support day-to-day operations, ensuring smooth and seamless processes, advance use of (operational) data and implementing best practices to optimise operational performance.
- Identify opportunities for process improvement, automation, and digitization, and lead digital transformation initiatives to enhance operational efficiency and customer experience.
- Collaborate with cross-functional and multi-country teams to define requirements for new technology solutions, create reusable technology assets and manage their implementation.
- Ensure codification and transfer of best practice operational excellence & transformation approaches.
- Drive the adoption of agile methodologies and foster a culture of continuous improvement and innovation within the operations team.
- Establish and monitor key performance indicators (KPIs) to measure operational performance and drive accountability and improvement. Ensure regular benchmarking of these KPIs against industry leaders.
- Develop and maintain strong relationships with external partners and vendors to ensure seamless integration and delivery of services.
- Stay up to date with industry trends and emerging technologies to identify opportunities for innovation and competitive advantage.
- Lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration, excellence, and personal growth.

**What you bring**:

- Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.
- Minimum of 10 years of experience in insurance operations management, preferably within an insurtech and/or in a position focused on operational excellence & transformation through leveraging technology. International experience is a strong plus.
- Proven track record of driving operational excellence, process improvement, and digital transformation initiatives in different markets and/or across multiple functions
- Strong knowledge and understanding of insurtech trends, technologies, and best practices.
- Customer-centric mindset to understand needs and constantly improve customer outcomes.
- Experience in leading and managing cross-functional teams and driving change within an organisation.
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions and drive results.
- Strong leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels.
- Proactive and self-motivated with the ability to work independently and thrive in a fast-paced, entrepreneurial environment.
- Project management certification (PMP) or agile certifications (e.g., Scrum Master) are a plus.

**What we offer**:
Now, we've gotten to the fun part, the part where you get to brag about your company, those perks your friends are so jealous of

Here are some of them*:

- Flexible working hours including hybrid working
- A stack of the latest technologies and working gadgets
- Training and Coaching opportunities
- Free coffee, fruit and snacks, because we need fuel

If you love a less-formal work environment, flexible paid time off, a great compensation package and benefits offering -

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