Head of Customer Experience Design
Vor 2 Tagen
Bei uns darfst du deine Begeisterung für unsere Kundinnen und Kunden jeden Tag ausleben. Wir suchen dich: Eine Persönlichkeit, die nicht nur vor Ideen sprüht, sondern auch voller Energie für deren erfolgreiche Umsetzung sorgt.**Migros Bank**:
- Wallisellen
- Industriestrasse 17-19
- 8304 Wallisellen
- **Route berechnen**
**Was du bewegst**:
Leitung unseres Customer Experience Teams, welches proaktiv in unseren Value Streams mitarbeitet und die Kundensicht end-to-end einnimmt
Voice of the Customer: Identifikation von Kundenbedürfnissen durch Anwendung verschiedener quantitativer und qualitativer Forschungsmethoden
Konzeption, Umsetzung und Tracking von Massnahmen entlang der zu analysierenden Customer Journey mit dem Ziel, unsere Angebote weiterzuentwickeln
Ermittlung und Dokumentation von Personas und Jobs-to-be-done; daraufaufbauend: Design von Soll-Customer Journeys
Planung und Umsetzung von Design Thinking Workshops, Beurteilung innovativer Ideen, Ermittlung von Kundenbedürfnissen, Findung von Lösungsansätzen
Aktive Mitarbeit am Customer Experience Framework, Kommunikation von CX Tools und Methoden innerhalb der Migros Bank sowie Trend Monitoring
**Was du mitbringst**:
**Bachelor-Studium (Universität, Fachhochschule)**:
Betriebswirtschaft, Marketing
**1 bis 3 Jahre**:
In einer vergleichbaren Rolle
**Deutsch (verhandlungssicher)**:
**Französisch (von Vorteil)**:
**Italienisch (von Vorteil)**:
**Englisch (gute Kenntnisse)**:
Mehrjährige praktische Erfahrung in der kundenorientierten Gestaltung und Messung von Customer Journeys
Ausgeprägte Leadership-Skills und Erfahrung im agilen Umfeld mit mehreren Stakeholdern
Team
- und kundenorientierte, eigenverantwortliche Persönlichkeit mit schneller Auffassungsgabe
Sehr gute Kommunikations
- und Präsentations-Fähigkeiten
Erfahrung mit Online Umfrage Tools (z.B. BSI CX, Survalyzer) und hohe Datenaffinität
**Was wir dir bieten**:
**Flexibler Arbeitsort / Home Office**:
- Individuelle Möglichkeiten für Home Office
**Flache Hierarchien**:
- Durchlässige Hierarchien und stufenübergreifender Austausch
**Sozialleistungen**:
- Optimale Deckung bei Krankheit und Unfall «Privat»
**Gestaltungs
- und Entscheidungsspielraum**:
- Optimale Möglichkeiten zum Einbringen von Ideen und Know-how
**Cumulus-Punkte**:
- Bis zu 4 zusätzliche Punkte pro Franken Einkaufswert
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