User Service Lead
vor 4 Monaten
**Deine Verantwortung**:
- Du gewährleistest die Bereitstellung von unkomplizierten, durchgängigen, modernen und benutzerorientierten IT-Diensten.
- Innerhalb deines Verantwortungsbereichs fallen der IT-Support, das Management der Arbeitsplätze sowie die Verwaltung von Clients und Berechtigungen.
- Du siehst Störungen und Problemmeldungen als Herausforderung an und arbeitest gemeinsam mit deinem Team daran, eine hohe Lösungsrate sicherzustellen. Dabei koordinierst du den Prozess zur nachhaltigen Lösungsfindung in Zusammenarbeit mit unserer Engineering-Abteilung und Lieferanten.
- Du bewertest Lösungen gemeinsam mit Lieferanten, leitest ihre Implementierung und sorgst für den effektiven Betrieb.
- Die kontinuierliche Weiterentwicklung der IT-Arbeitsplätze, insbesondere im Zusammenhang mit unserer M365-Einführung, liegt in deinem Verantwortungsbereich. Du berätst und unterstützt die Fachabteilungen dabei.
- Die Unterstützung der Anwender, einschließlich entsprechender Schulungseinheiten, ist dir wichtig.
**Deine Skills**:
- Du verfügst über eine solide Grundausbildung im Bereich IT (FH, HF oder vergleichbar) und kannst auf eine langjährige Berufserfahrung zurückblicken.
- Deine Fähigkeiten in der Analyse und Problemlösung sind gut ausgeprägt, und du bringst Erfahrung in der Leitung von Projekten mit.
- Du zeigst Flexibilität und Belastbarkeit und bist in der Lage, schnell zu erfassen und zu verstehen.
- Deine Arbeitsweise ist präzise, eigenständig und vorausschauend.
- Kenntnisse im Bankwesen sind von Vorteil.
- Du bist eine ausgeglichene Persönlichkeit mit starken analytischen Denkfähigkeiten
**Benefits**:
- ** Attraktive Weiterbildungs
- und Entwicklungsmöglichkeiten**
**ROCKEN Jobs**:
**Profil erstellen**:
2 - 5 years
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