![care4IT.ch GmbH](https://media.trabajo.org/img/noimg.jpg)
Service Und Support Coordinator
vor 2 Wochen
Deine Hauptaufgaben
**Anfragenbearbeitung**:
Entgegennahme und Bearbeitung von Kundenanfragen per Telefon und E-Mail in Deutsch und Englisch
**Ticketmanagement**:
Verantwortung für das Erstellen, Verfolgen und Abschliessen der Support-Tickets
Durchführung einer Triage zur Priorisierung und Kategorisierung der Support-Tickets
Sicherstellung der zeitnahen und erfolgreichen Lösung aller Kundenproblemen
**Koordination und Disposition**:
Planung und Koordinierung der Einsätze unserer Engineers
Erstellen und Überwachen von Terminen, um eine optimale Ressourcennutzung sicherzustellen
**Kundenzufriedenheit und Qualitätsmanagement**:
Sicherstellung eines sehr hohen Service-Niveaus in allen Kundeninteraktionen
Überwachung und Sicherstellung der Einhaltung von Qualitätsstandards und SLA's
Das bringst du mit
mind. 2 Jahre Erfahrung ab Ausbildung, von Vorteil bei einem IT-Dienstleister
Abgeschlossene Berufsausbildung im IT-Bereich (EFZ Systemtechnik, Betriebsinformatik oder ICT Fachmann/-frau) oder bereits einige Jahre Erfahrung in IT
Sehr gute Deutschkenntnisse (ab C1) und gute bis sehr gute Englischkenntnisse (ab B2)
Du kommunizierst freundlich und professionell und bist absolut kunden
- und dienstleistungsorientiert
Du bist gut organisiert und behältst auch in hektischen Situationen den Überblick
Das darfst du erwarten
Top Arbeitsbedingungen mit 40-Stunden-Woche und 5 Wochen Ferien
Kollegiales, junges Team mit einem angenehmen und lebendigen Arbeitsklima
Viel Vertrauen und Freiraum in der Gestaltung deiner Arbeit
Neuste Technologien sowie moderne Arbeitsmethoden
Spannendes Arbeitsumfeld in einem expandierenden Unternehmen
Viele Benefits, die laufend erweitert werden
Hinweis für Personalvermittler
Wir pflegen bereits enge Partnerschaften mit ausgewählten Personalvermittlern und sind nicht daran interessiert, die Partnerschaften zu erweitern oder Spezialvereinbarungen mit Personalvermittlern einzugehen. Sollten wir dennoch Bewerbungen über Personalvermittler erhalten, so behandeln wir diese wie Direktbewerbungen.
Deine Ansprechpartnerin für deine Karriere bei care4IT.
Claudia de St. Jon
Talent Acquisition & Employer Branding
**Tel**: +41 43 388 20 72
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