Services Engagement Director

vor 5 Monaten

Schweiz Genesys Vollzeit

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- We have an exciting role for a Service Engagement Director to join Switzerland Professional Services team. This represents an individual contributor role overseeing the Services Sales objectives and Customers for the Alps region, remote-based._
- As a Service Engagement Director, you will show expertise in identifying strategic business opportunities for the organization and achieving healthy business growth in region. This position requires a person who can lead from the front in recognizing opportunities, along with sales experience and strong commercial insights._
- This role will be closely working together with our Product Sales and Pre-sales teams to define regional and vertical-oriented business development plans, create and maintain key relationships and negotiate and close business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog._
- The role would suit someone with a broad services knowledge, possessing the ability to lead & influence the behavior of others and in doing so create Trust and Empathy. It also has high exposure to our in-region leadership team and forms a good basis for personal development and growth._
- While the role is not a Technical one, a good understanding of Contact Centre business or SaaS is required, ideally including experience of Cloud based solutions._

Key Responsibilities:
- Pursue Services sales leads and prospective clients.- Generate a pipeline of services orders to attain financial objectives.- Understands key business challenges and required outcomes for customers and effectively articulate the value proposition of Genesys Professional Services.- Effectively utilizes and maintains CRM including the maintenance and expansion of your prospect database, opportunities and activities.- Maintains extensive knowledge of current market conditions and customer buying strategies in order to negotiate and close business deals.- Ensures integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).- Creates and drives revenue within a specified region or list of named accounts by developing strategic business plans.- Provides regular forecasts to the regional manager of current and pipeline opportunities.- Meets and exceeds all quarterly and annual financial targets.- Ensures they are constantly up to date on the Genesys offerings.- Networks and develops strong business relationships (both internally and externally). Contribute to strategic and tactical planning for Professional Services.- Aligns with other functions through the customer buying cycle - from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SED, SDR, SC).- Develops and maintains meaningful, long lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors.

We'd Love to Hear From You- Ideally 8+ years’ experience in Direct Sales and/or High Touch sales in IT/Tech industry, education sales a plus- BS or BA degree or equivalent work-related work experience- Excellent ability to build relationships- Strong leadership, interpersonal and presentation proficiency, and excellent written and verbal communication skills- Proven success in sales - lead generation, and relationship management.- Able to influence thinking or gain acceptance of others in sensitive situations- Capable of accurate working, often to tight deadlines, and handling multiple simultaneous requests, prioritizing the workload to suit.- Excellent MS Office skills- Salesforce CRM experience is a plus- Experience in Commercial or legal documentation creation- Good understanding of accounting concepts related to P&L and balance sheet- Demonstrated sophisticated skills in business modelling and valuation- Experience in conducting and coordinating financial and legal due

  • Associate Business Development Director, EU

    vor 3 Monaten

    Schweiz WuXi AppTec Vollzeit

    Execute Business Development plans in close coordination with Research Chemistry Services (RCS) leadership leading to identification, penetration and growth of business and accounts in Switzerland/Italy region. The (Associate) Director Business Development drives sales growth in close coordination with Research Chemistry Services leadership penetrating...

  • R&d Client Director, Switzerland

    vor 5 Monaten

    Schweiz BASE life science Vollzeit

    Skip to content BASE / Open positions / R&D Client Director, Switzerland - CH R&D Client Director, Switzerland - CH The life sciences industry plays a significant role in advancing healthcare and improving the quality of life - in many cases, saving millions of lives globally. At BASE life science, this is the motivation for everything we do, aimed at...

  • Account Director

    vor 3 Wochen

    Schweiz Wipro Vollzeit

    Account Executive Job DescriptionWe are seeking a seasoned Account Executive to join our team at Wipro and lead a set of growing business divisions. The ideal candidate will be a seasoned relationship builder with experience and knowledge of the industry domain, and a proven track record of originating opportunities for Wipro.Key Responsibilities:Develop and...

  • R&d Client Sales Director

    vor 5 Monaten

    Schweiz BASE life science Vollzeit

    The life sciences industry plays a significant role in advancing healthcare and improving the quality of life - in many cases, saving millions of lives globally. At BASE life science, this is the motivation for everything we do, aimed at pushing boundaries, seeking excellence, and making a lasting difference through consulting expertise and data-driven...

  • Director, Global Market Access

    vor 5 Monaten

    Schweiz Merck Vollzeit

    **The Position** ***CAN be based in North America, Europe, Latin America**: In this role, the director is a member of the global commercial cross functional team(s) and secures that access, pricing and reimbursement strategies are incorporated within the over-all commercial plan. In this capacity, the director will lead the development of access & pricing...

  • Senior SAP Manager/Director

    Vor 7 Tagen

    Schweiz EPAM Systems Vollzeit

    As a Senior SAP Manager/Director at EPAM Systems, you will lead and manage SAP teams across multiple countries, ensuring performance in the SAP CPG sector.Key Responsibilities:Deliver comprehensive end-to-end solutions, adhering to a continuous improvement process to maximize customer satisfaction.Provide strategic advice to clients, creating operating...

  • Senior Director of Business Development

    vor 4 Wochen

    Schweiz NonStop Consulting Vollzeit

    About Our ClientOur client is a leading Contract Development and Manufacturing Organization (CDMO) specializing in the biotech industry, with a strong focus on biologics. They are committed to providing high-quality solutions for the development and manufacturing of therapeutic proteins, antibodies, and other biologics.Position OverviewThe Senior Director of...

  • Director, Global Market Access

    vor 5 Monaten

    Schweiz Organon Vollzeit

    **The Position** ***CAN be based in North America, Europe, Latin America**: In this role, the director is a member of the global commercial cross functional team(s) and secures that access, pricing and reimbursement strategies are incorporated within the over-all commercial plan. In this capacity, the director will lead the development of access & pricing...

  • Global Tpm Solutions Director

    vor 5 Monaten

    Schweiz Mondelēz International Vollzeit

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.** **How you will contribute** - Lead high performance and diverse TPM central product teams, providing direction, strategic guidelines, support, and expertise during the continued expansion of strategic TPM systems to...

  • Head of M&a Tax

    vor 5 Monaten

    Schweiz Hanami International Vollzeit

    **Job description**: - An exciting opportunity to build and lead an M&A Tax practice for a boutique advisory firm in Switzerland! Our client, a rapidly growing boutique advisory firm is looking to bring on board a senior M&A Tax professional to build and lead their Transaction Tax offering in Switzerland. The position is to be based in their Zurich...

  • Associate Director of Business Development

    vor 2 Wochen

    Schweiz WuXi AppTec Vollzeit

    Job SummaryWe are seeking a highly motivated and experienced Business Development Director to join our team at WuXi AppTec. The successful candidate will be responsible for executing business development plans in close coordination with Research Chemistry Services (RCS) leadership, leading to the identification, penetration, and growth of business and...

  • AI Platform Director

    vor 2 Wochen

    Schweiz CSL Vollzeit

    Job DescriptionThe Director of AI Core Platform will play a crucial role in shaping and implementing our AI Platform, ensuring it is scalable, secure, and aligned with our goals.Key ResponsibilitiesDevelop and implement AI/ML models and algorithms using advanced principles, architectures, and frameworks.Design, develop, or manage AI platforms, including...

  • Business Development Director, DACH

    vor 2 Monaten

    Schweiz Lionbridge Technologies Vollzeit

    We are seeking a dynamic and driven Business Development Director to join our team at Lionbridge. In this pivotal role, you will be responsible for independently engaging with prospective clients within assigned accounts to showcase Lionbridge's innovative solutions. Your primary objective will be to maintain a robust and up-to-date pipeline, identifying...

  • Digital Transformation Sales Director

    vor 2 Wochen

    Schweiz Wipro Vollzeit

    Job Description:As a Cloud Transformation Sales Director at Wipro, you will be responsible for driving profitable growth from existing and new accounts. You will develop strategic client relationships and ensure customer satisfaction through excellent delivery.Key Responsibilities:Bring direction and lead the digital vision to transform the business of our...

  • Senior Director of Business Development

    vor 2 Wochen

    Schweiz NonStop Consulting Vollzeit

    About Our Client:Our client is a leading Contract Development and Manufacturing Organization (CDMO) specializing in the biotech industry, with a strong focus on biologics. They are committed to providing high-quality solutions for the development and manufacturing of therapeutic proteins, antibodies, and other biologics. With advanced expertise in mammalian...

  • Manager, Customer Service

    vor 1 Monat

    Schweiz WuXi AppTec Vollzeit

    In this position the Manager, Customer Service can lead or participate to all sorts of cross-functional or improvement projects as it relates to supply Chain activities. In particular, transferring NPI projects from their development phase into commercial phase will be very typical for this function. This includes negotiating and establishing ways of...

  • Service Provider Alliance Manager

    vor 7 Monaten

    Schweiz Palo Alto Networks Vollzeit

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Roster - Consultant On Smart Villages and Smart

    vor 4 Wochen

    Schweiz International Telecommunication Union (ITU) Vollzeit

    INTERNATIONAL TELECOMMUNICATION UNION - ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and...

  • Sales Director

    vor 5 Monaten

    Schweiz Morgan Philips Executive Search Vollzeit

    Pour notre client, une entreprise à la pointe des technologies des Cloud Services et de l'Edge Management, nous recherchons un Directeur des Ventes (F/M), contribuant à la conception et à l'exécution de la stratégie d'engagement des clients, en vendant la bonne solution Edge-to-Cloud. **Vos responsabilités seront les suivantes**: Identifier et ouvrir...

  • Reservations Agent

    vor 4 Monaten

    Schweiz Hilton Vollzeit

    **Reservation Agent** Hilton Geneva Hotel & Conference Centre Close to Geneva Airport, we are1 kmaway from Geneva Lake and 30-minfrom theworld'sbest ski slopes. Weoffer496 rooms,3restaurants,aLivingWellHealth Club with itslargest indoor pool of Geneva and more than5'500m2 ofconference andevent space. AtHilton Geneva Hotel & Conference Centre,we are proud...