Customer Advocacy Manager

vor 3 Wochen

Lausanne, Schweiz Nexthink Vollzeit

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $190M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.

**Job Description**:
Are you passionate about creating amazing customer experiences? Do you have a knack for turning happy customers into passionate advocates? We're looking for a dynamic and enthusiastic **Customer Marketing Manager** to join our team and help us build and grow our customer advocacy program.

As our **Customer Marketing Manager**, you'll be responsible for developing and executing strategies that drive customer advocacy, retention, and loyalty. You'll work closely with cross-functional teams to create and manage exciting advocacy and community-building programs, such as peer review programs and customer events, that keep our customers engaged and invested in our brand.

We are looking for a star player who is creative and able to build a great rapport with our customers.

**Responsibilities**:

- Develop and execute strategies that drive customer advocacy, retention, and loyalty, and help us turn happy customers into passionate advocates.
- Collaborate with cross-functional teams including product, sales, and customer success to align our customer advocacy efforts with business goals.
- Develop and maintain relationships with our most loyal customers, and work to keep them engaged and invested in our brand.
- Monitor customer satisfaction and engagement metrics to identify opportunities for improvement and implement changes that delight our customers and turn them into lifelong advocates.
- Measure and analyze the performance of customer advocacy initiatives, using data-driven insights to optimize campaigns and improve ROI.
- Stay up to date with industry trends and best practices, and continuously optimize advocacy strategies to drive growth and exceed our goals.
- Manage relationships with external partners and vendors as needed.

**Qualifications**:

- Bachelor’s degree in marketing, business or a related field.
- 5+ years of experience in customer marketing, customer experience, or a related field, with a track record of developing and executing successful advocacy programs.
- Excellent written and verbal communication skills, with the ability to craft compelling messaging and content that resonates with our target audience.
- Strong analytical skills, with the ability to use data to drive insights and make informed decisions that improve our advocacy efforts.
- Excellent project management skills, with the ability to prioritize and manage multiple projects simultaneously while delivering high-quality results.
- Great collaboration skills, with ability to influence, communicate and work effectively with cross-functional teams.
- Experience with marketing automation platforms, CRM systems, and customer analytics tools.
- Good understanding of customer behaviour and experience with customer data analysis.
- Passion for delivering exceptional customer experiences and driving customer loyalty.

If you're a passionate, results-driven marketer who loves working with customers to create amazing experiences, we'd love to hear from you. Join our team and help us build and grow our customer advocacy program with the goal to expand our community of IT professionals enthusiastic about our product.

Additional Information

We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with **_100% covered company benefits_** that consist of health, dental, vision, life insurance, long-term disability, and accidental death/personal loss coverage.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determinat

  • Customer Success Manager

    vor 2 Wochen

    Lausanne, Schweiz Akselos Vollzeit

    **About Us** Akselos is a rapidly-growing digital technology company with headquarters in Switzerland and operations in Europe, South East Asia, and the USA. The company has crafted the world’s most advanced engineering modeling and fastest simulation technology to protect the world’s critical infrastructure today and tomorrow. Currently focused on the...

  • Remote Customer Service Representative

    vor 3 Wochen

    Lausanne, Schweiz Flieg ab Basel Vollzeit

    Join flieg-ab-basel GmbH as a Remote Customer Service Representative! We are a top travel agency based in Lausanne. Work remotely with flexible hours. Salary starts at 24 CHF per hour. Tasks - Offer travel advice and solutions. - Manage bookings and reservations. - Handle customer issues efficiently. - Keep customer records updated. - Support the creation of...

  • Online Support

    vor 3 Wochen

    Lausanne, Schweiz Kased Khair Spain SL Vollzeit

    Kased Khair is hiring an Online Support / Customer Care Assistant in Lausanne. Salary starts at 24 CHF per hour. Tasks - Handle online customer inquiries. - Resolve customer issues promptly. - Provide detailed product information. - Update and manage customer records. - Process orders and returns efficiently. **Requirements**: - Minimum 1-year experience...

  • Customer Support Operations Intern

    vor 2 Wochen

    Lausanne, Schweiz Swibeco SA Vollzeit

    **Ready for a new challenge?** As a leading and fast-growing B2B company in the field of employee benefits in Switzerland, Swibeco centralizes on a digital platform all the perks, gifts, and tax-free benefits a company can offer to its employees. This includes permanent discounts, an innovative reward system and a lunch card with the biggest food related...

  • Indirect Retail Manager

    Vor 3 Tagen

    Lausanne, Waadt, Schweiz Manpower SA Vollzeit

    About the RoleWe are seeking an experienced Retail Activation Strategist to join our team in Lausanne. As a key member of our organization, you will play a critical role in shaping our retailer education strategy and driving global brand presence.Your Key Responsibilities:Strategize and execute retailer education programs that enhance retailer advocacy,...

  • Customer service manager Suisse M/F

    vor 4 Wochen

    Le Mont-sur-Lausanne, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Client:LHHLocation:Châtel Saint-DenisJob Category:Customer ServiceJob Reference:8e00b74ac3c2Job Views:9Posted:21.01.2025Expiry Date:07.03.2025Job Description:We are looking for a Customer Service Manager to join a prestigious company.Your Responsibilities:Leadership: Provide strategic direction and leadership to...

  • Customer Success Manager

    vor 2 Wochen

    Lausanne, Schweiz Graphax AG Vollzeit

    Customer Success Manager FR Graphax SA, dont le siège se trouve à Dietikon et qui possède huit filiales en Suisse alémanique et en Suisse romande, emploie environ 190 personnes. Grâce à une large gamme de services et à notre équipe d‘experts, nous faisons partie des principaux fournisseurs de technologies innovantes dans les domaines de la gestion...

  • Customer Service Agent

    vor 2 Wochen

    Lausanne, Schweiz British American Tobacco Vollzeit

    . **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT SWITZERLAND** **IS LOOKING FOR A** **CUSTOMER SERVICE AGENT** **SENIORITY...

  • Customer Engagement Manager

    vor 2 Wochen

    Lausanne, Schweiz ELCA Vollzeit

    Critères de l'offre Description du poste Role Anchor ELCA's Commercial Excellence Framework, e.g., segments, value proposition, routes to customers in organization Own and lead development of best-in-class framework ELCA's growth and the engagement of ELCA's customers by helping colleagues to deliver unique customer experiences across all relevant...

  • Customer Service Representative 100%

    vor 2 Wochen

    Lausanne, Schweiz Interiman Vollzeit

    **INTRODUCTION**: On behalf of a mid-size international company based near **Lausanne**, we are searching for a **Customer Service Representative 100%** **English/German** **DESCRIPTION DE LA MISSION**: - You create and maintain customers master records in CRM - You establish sales offers - You handle customer inquiries in close collaboration with...

  • Sales Admin/customer Service Manager Emea

    vor 2 Wochen

    Lausanne, Schweiz BRP Vollzeit

    We are looking for a Sales Support/Customer Service Manager EMEA, who will report to the Director Dealer Experience EMEA, and who will be responsible for leading the Sales Support team which plays a crucial role in our daily operations for the shipment of units, parts, accessories and apparel to our EMEA dealer and distributor network. The Sales Support team...

  • Customer Support Assistant

    vor 4 Wochen

    Lausanne, Schweiz FORMCONCEPT Vollzeit

    Formconcept, an architecture and construction firm, seeks a Customer Support Assistant (Remote) in Lausanne. Join us in a flexible role to support our clients effectively. Tasks - Handle client requests promptly. - Provide project updates to clients. - Record client feedback. - Assist with scheduling client meetings. - Manage support...

  • Counter Manager Professional

    Vor 3 Tagen

    Lausanne, Waadt, Schweiz La Prairie Switzerland Vollzeit

    Elevate your career as a Counter Manager Professional at La Prairie Switzerland.This dynamic role requires a unique blend of business acumen, customer service expertise, and sales focus. As a Counter Manager Professional, you will lead your team to provide exceptional customer experiences while achieving ambitious business goals.Your Key...

  • Customs & Tax Executive

    vor 3 Wochen

    Lausanne, Schweiz British American Tobacco Vollzeit

    **BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry** **To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!** **British American Tobacco Switzerland has an exciting...

  • Product Marketing Manager

    vor 4 Wochen

    Lausanne, Schweiz Brightvision Capital Partners, LLC Vollzeit

    Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem...

  • Marketing Manager

    vor 2 Wochen

    Lausanne, Schweiz ONWARD Medical Vollzeit

    At ONWARD we're looking for a Marketing Manager to join our team. Full-time - Lausanne **About the job**: The Marketing Manager will play a key role in supporting the development and execution of marketing initiatives, with a focus on European user needs, product & service roadmap definition, and market access. They will analyze the target countries’...

  • Customer and Market Insights Manager OTC

    vor 1 Woche

    Lausanne, Schweiz Galderma Vollzeit

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all,...

  • Program Manager

    vor 4 Wochen

    Lausanne, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:For one of our clients in Lausanne, we are recruiting a Program Manager who is open-minded and client-oriented, passionate about their work, believes in success, and has a strong team spirit. Are you looking for your next challenging position? This opportunity is for you!Responsibilities:As a Program Manager, you...

  • Space Manager Store Manager

    vor 2 Wochen

    Lausanne, Schweiz Polestar Vollzeit

    **The opportunity** We're currently looking for a Space Manager to lead our retail Space team in Lausanne, Switzerland. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. Polestar has a new take on automotive retail, unlike conventional car dealerships or showrooms, Polestar Spaces...

  • Counter Manager

    vor 1 Woche

    Lausanne, Waadt, Schweiz La Prairie Switzerland Vollzeit

    Entrepreneurial behaviour, team spirit and the joy of performance are key factors for sustainable success Become part of this success story and support us as Counter Manager (80%) in Globus Lausanne.As Counter Manager, you will take ownership of the counter's performance, leading your team to provide exceptional customer experiences while achieving ambitious...