Digital Technology Customer Analytics Manager

Vor 3 Tagen


Genève, Schweiz MSC Cruises Vollzeit

We are seeking a highly skilled and motivated Digital Technology Customer Analytics Manager to join our growing team. As a Digital Technology Customer Analytics Manager, you will plan, organise, direct and control the activities required for building and optimising our digital technology data product in the Digital Technology Customer Analytics area. Your role will involve collaborating with cross-functional teams and utilizing technologies to develop customer-centric data solutions.
The manager must also mitigate risks and issues and communicate progress to all major stakeholders. The projects managed by this role will be significant in scale and business impact and will have a worldwide coverage.
- Master's degree in Computer Science, Information Technology, Engineering or similar.
- At least 12 years of proven experience in a similar role in consultancy or in medium\\large size companies.
- Strong background in customer analytics, data lakehouse building and data mesh concepts.
- Proficient in data analytics tools such as Azure stack, SQL, Google data layer, Adobe Experience Platform stack to support the design and delivery of an E2E customer 360 view (including the whole set of data generated during the cruise through the MSC for ME Onboard Digital Ecosystem)
- Proven experience in agile methodology, SAFe 6.0, covering Data Product Owner roles.
- A deep understanding of the digital landscape, of MarTech, including emerging technologies and trends.
- Excellent verbal and written communication skills to effectively communicate project updates, risks, and recommendations to stakeholders at various levels. Ability to tailor communication style to different audiences.
- Strong analytical and critical thinking skills to identify and resolve project-related issues. Ability to make timely and informed decisions to keep projects on track achieve project objectives and adapt to changing project requirements and priorities.
- Experience within the travel and hospitality industry, with an ideal focus on the Cruising industry, is considered a plus.
- Fluent in English, or any other EU languages would be an advantage.
- Availability to travel.
- Lead the delivery of the single customer data framework based on a solid understanding of different digital touchpoints and customer data sources.
- Drive the technological development and management of data products increasing the accessibility and democratisation of data, and ensuring alignment with the company objectives.
- Manage the data product backlog, writing and prioritising user stories based on business impact and feasibility.
- Develop and deploy data analytics technological solutions.
- Manage project teams defining resource plans, managing the team capacity, assigning tasks, tracking progress, and resolving issues that arise during the project.
- Track and report on the performance of digital technology customer analytics projects, highlighting successes, areas for improvement, and recommendations for future actions.
- Guarantee the quality of the project, by ensuring that the project complies with quality standards and that all results meet stakeholder requirements.
- Manage post-implementation technical support, resolving technical issues and working with the technical team to ensure the solution is functioning properly.
- Collaborate with IT and data engineering teams to ensure the availability, accuracy, and security of customer data.

VISA REQUIREMENTS (if any)
EU Passport or right to work in Switzerland.
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.



  • Genève, Schweiz MSC Cruises Vollzeit

    We are seeking a highly skilled and motivated Digital Technology Customer Analytics Manager to join our growing team. As a Digital Technology Customer Analytics Manager, you will plan, organise, direct and control the activities required for building and optimising our digital technology data product in the Digital Technology Customer Analytics area. Your...


  • Genève, Schweiz MCI Group Vollzeit

    13 Dec 2024 **Group Digital Transformation Manager**: The mci group is a global next-gen platform for marketing innovation and breakthrough communication in the digital age. Our platform combines the talent, technology and creative power of our global agency network to transform brands and organisations. We are an independently owned agency, headquartered...


  • Genève, Schweiz JTI - Japan Tobacco International Vollzeit

    At JTI we celebrate differences, and everyone truly belongs. **46,000 people from all over the world** are continuously building their unique success story with us.** 83% of employees feel happy**working at JTI. To make a difference with us, all you need to do is bring your **human best.** **Digital Channels Data Manager** **Position purpose**: The...

  • Account Manager

    vor 1 Woche


    Genève, Schweiz Digital Luxury Group, DLG Vollzeit

    **Account Manager** Geneva **WHO WE ARE** DLG (Digital Luxury Group) is an international agency with offices in Geneva, Shanghai, and New York that offers social media, e-commerce, CRM, consulting, and creative services to luxury brands. It has developed a unique expertise in defining and implementing impactful digital strategies targeting sophisticated...

  • Lead Product Owner

    vor 4 Wochen


    Genève, Schweiz Caterpillar Vollzeit

    **Career Area**: Business Technologies, Digital and Data **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...


  • Genève, Schweiz Switzerland for UNHCR Vollzeit

    Contract Type: 100% - permanent positionPlace of work: GenevaStarting asap About Switzerland for UNHCR, the Swiss for UNHCRUNHCR, the United Refugee Agency, is a global to saving lives, protecting the rights of refugees and building a better future for the millions of people forced to flee their , UNHCR has responded to multiple crises on different...


  • Genève, Schweiz Dentsu Vollzeit

    Job Description: Company Description Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put _people_ at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic,...


  • Genève, Schweiz iRhythm Technologies Vollzeit

    **Boldly innovating to create trusted solutions that detect, predict, and prevent disease.** - Discover your power to innovate while making a difference in patients' lives. _iRhythm is advancing cardiac care Join Us Now!_ At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our...


  • Genève, Schweiz Multi Personnel Vollzeit

    Mission :check and coordinate customer requestscomplete internal data and submitfollow-up with customercontrol of documentation and invoicingreporting and statisticsProfil:Commercial diploma or equivalent, bilingual English and German, French an asset3-5 years experience into the customer service in the pharma industry or health insurance in Switzerlandgood...


  • Genève, Schweiz La Prairie Group Vollzeit

    Entrepreneurial behaviour, team spirit and the joy of performance are key factors for sustainable success! Become part of this success story and support us as **Counter Manager in Globus Geneva.** As Counter Manager, you will take ownership of the counter’s performance, leading your team to provide exceptional customer experiences while achieving...

  • Junior Project Manager

    vor 4 Wochen


    Genève, Schweiz Sécheron Hasler Group Vollzeit

    Sécheron Hasler Group continues the Swiss tradition of over 140 years in the field of railway technology. We are a leading global supplier of electrical and electronic safety components and solutions and traction power systems for the railway industry and also provide solutions for renewable energy, DC grid, and other industrial systems. The name Sécheron...


  • Genève, Schweiz Manpower Vollzeit

    The main goal is to support, prepare, troubleshoot and monitor virtual meetings and ensure that all the required steps are followed in terms of event setup, troubleshooting and logistics to ensure the smooth running of the meeting. Missions Preparation for the meeting : preparation and follow-up of the schedule of week; request for additional information ...


  • Genève, Schweiz JPMorganChase Vollzeit

    **JOB DESCRIPTION** J.P. Morgan Private Bank, named ‘2019 Best Private Bank for Ultra-High-Net-Worth Clients’ by Euromoney, provides comprehensive advice, solutions, and services to the world's wealthiest families. As part of the International Private Bank (IPB) Digital & Data Transformation (DDT) organization, the Service of the Future (SotF) product...


  • Genève, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...


  • Genève, Schweiz CA Indosuez Wealth (Group) Vollzeit

    **Type de métier**: Types de métiers Crédit Agricole S.A. - Financement et Investissement **Intitulé du poste**: ACCOUNT MANAGER TRAINEE H/F **Type de contrat**: Stage **Durée (en mois)**: 12 **Date prévue de prise de fonction**: 01/03/2025 **Poste avec management**: Non **Cadre / Non Cadre**: Non cadre **Missions**: The Account Manager (AM)...

  • Assistant Manager

    vor 1 Woche


    Genève, Schweiz KPMG Vollzeit

    Your contribution to KPMGAct as Engagement Manager for external IT audits in relation to financial statement and regulatory auditsManage IT assurance engagements (ISAE3402, ISAE3000) to provide independent assurance on the control environment of leading IT service providersProvide advisory and assurance services in the areas of IT risk management and IT...


  • Genève, Schweiz iRhythm Technologies International Vollzeit

    Job Summary and Purpose: As a Customer Experience Manager, you will play a crucial role in guiding healthcare providers during the post-sale phase, facilitating a smooth onboarding and implementation of the Zio service while providing ongoing support for continuous improvements.Your role will involve engaging with key accounts to assess their business needs...


  • Genève, Schweiz Capgemini Invent Vollzeit

    **Be part of our journey**: **As the digital innovation, design, and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in over 30 studios and more than 60 offices around the world, it comprises a 13,000+ strong team of strategists, data scientists, product and experience...


  • Genève, Schweiz Swatch AG Vollzeit

    The company"Time is what you make of it."Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!Job descriptionMain...


  • Genève, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**: The Account Manager (AM) Trainee is part of the Global Commodity Finance/GCF Energy team in Geneva (CH). Under the supervision of a Senior AM he participates to the maintenance of client relationships with energy commodity traders, by originating transactions and monitoring the related risks (credit, market, operational, compliance,...