Digital Technology Customer Analytics Manager
Vor 2 Tagen
We are seeking a highly skilled and motivated Digital Technology Customer Analytics Manager to join our growing team. As a Digital Technology Customer Analytics Manager, you will plan, organise, direct and control the activities required for building and optimising our digital technology data product in the Digital Technology Customer Analytics area. Your role will involve collaborating with cross-functional teams and utilising technologies to develop customer-centric data solutions.
The manager must also mitigate risks and issues and communicate progress to all major stakeholders. The projects managed by this role will be significant in scale and business impact and will have worldwide coverage.
- Master's degree in Computer Science, Information Technology, Engineering or similar.
- At least 12 years of proven experience in a similar role in consultancy or medium\\large size companies.
- Strong background in customer analytics, data lakehouse building and data mesh concepts.
- Proficient in data analytics tools such as Azure stack, SQL, Google data layer, Adobe Experience Platform stack to support the design and delivery of an E2E customer 360 view (including the whole set of data generated during the cruise through the MSC for ME Onboard Digital Ecosystem)
- Proven experience in agile methodology, SAFe 6.0, covering Data Product Owner roles.
- A deep understanding of the digital landscape, of MarTech, including emerging technologies and trends.
- Excellent verbal and written communication skills to effectively communicate project updates, risks, and recommendations to stakeholders at various levels. Ability to tailor communication style to different audiences.
- Strong analytical and critical thinking skills to identify and resolve project-related issues. Ability to make timely and informed decisions to keep projects on track achieve project objectives and adapt to changing project requirements and priorities.
- Experience within the travel and hospitality industry, with an ideal focus on the Cruising industry, is considered a plus.
- Fluent in English, or any other EU languages would be an advantage.
- Availability to travel.
- Lead the delivery of the single customer data framework based on a solid understanding of different digital touchpoints and customer data sources.
- Drive the technological development and management of data products increasing the accessibility and democratisation of data, and ensuring alignment with the company objectives.
- Manage the data product backlog, writing and prioritising user stories based on business impact and feasibility.
- Develop and deploy data analytics technological solutions.
- Manage project teams defining resource plans, managing the team capacity, assigning tasks, tracking progress, and resolving issues that arise during the project.
- Track and report on the performance of digital technology customer analytics projects, highlighting successes, areas for improvement, and recommendations for future actions.
- Guarantee the quality of the project, by ensuring that the project complies with quality standards and that all results meet stakeholder requirements.
- Manage post-implementation technical support, resolving technical issues and working with the technical team to ensure the solution is functioning properly.
- Collaborate with IT and data engineering teams to ensure the availability, accuracy, and security of customer data.
VISA REQUIREMENTS (if any)
EU Passport or right to work in Switzerland
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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