Ecrm Excellence Manager 1

vor 1 Woche

Fribourg, Schweiz JTI - Japan Tobacco International Vollzeit

We’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe **when they’re free** to be themselves, grow, travel and develop, **amazing things can happen for our business**.

That’s why our employees, from around the world, choose to be a part of JTI.** It is why 87% of employees feel happy working at JTI.** And why we’ve been awarded **Global Top Employer status, eight years running**.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

**Digital Delivery Manager**:
**Position purpose**:
The Digital Delivery Manager will be responsible for understanding the markets' business needs and challenges in order to deploy the most relevant digital consumer experience while staying true to the global vision.

The person in this role will collaborate closely with the digital delivery team to ensure that all digital capabilities are deployed with our markets, meeting business expectations whilst being accountable for the coordination, alignment and execution of the digital consumer experience.

**What you will do - Responsibilities**:

- Demonstrate the ability to translate brand and feature strategies into best-in-class local market deployments. Have an expert understanding of digital channels, channel requirements and how to evaluate success. Experience in working at the heart of a brand and being able to proactively influence local market brand teams and thinking. Link to wider digital marketing objectives including content, CRM and social media marketing.
- Define and activate locally a best-in-class content program to cover all needs from tactical to always on the content. Be able to demonstrate an expert understanding of creating and performance managing a long-term content program that will meet the market needs and performance objectives.
- Strong performance management attitude to support activation in both brand and e-commerce channels. Ability to provide proactive feedback to markets and activation teams (content, technology and strategy) to improve the delivery of sales and marketing campaigns.
- Ability to translate global models into local toolkits, guidelines and best practices. This in line with best practice sharing as part of the overall capacity building of the function and the wider organization.
- Experience in embedding and refining a clear way of working across multiple teams as well as in establishing and proactively refining delivery best practices and agile ways of working. Take accountability for managing execution risk, ensuring risks are understood, prioritized and mitigated. Identifying and managing dependencies across teams and disciplines and ensuring stakeholders communications. Take a collaborative approach and foster strong working relationships across the organization, both globally and locally.

**Who are we looking for - Requirements**:

- Graduate degree or equivalent vocational training in marketing / digital / social
- 7+ years of proven work experience as a Digital brand and Marketing delivery manager in a similar role, ideally in agile and creative environments
- Experience in managing digital deployments using a global platform as well as in developing and executing localized digital marketing strategies and programs
- Experience in creating multi-channel digital campaigns (either stand-alone or as part of an ATL campaign)
- Performance and analytical mindset (metrics, KPI's and measurement frameworks)
- Ability to develop and grow partnerships with individuals at all levels of the organization
- English language both written and verbal is a must, French would be an advantage

**You will be successful in this role, if you are**:

- Curious and passionate about all things digital.
- Comfortable with a fast-paced environment
- Communicative
- Collaborative
- Familiar with cross-functional

**What you can get - Benefits**:

- A competitive pay with an annual bonus and an attractive benefits package including health allowance, sport activities and trainings
- Complex environment of working with multiple stakeholders, professional support and possibility to share knowledge and best practices
- On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
- Wide variety of projects and tasks, ambitious goals and independence in achieving them
- Dynamic and innovative spirit with a constant quest to do things better
- Flexi working hours, home office possibilities
- Modern office in a convenient location

**Recruitment process**:
Thank you very much for your interest in the role

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