Customer Service Success

vor 1 Tag


Geneve, Schweiz Spring Professional Vollzeit

Our client is an dynamic digital digital company with international exposure based in Geneva.
- We are looking for their future customer success to join a young team.
- Your responsabilities:

- Provide support to new customers with an exceptional customer onboarding program and help currently existing customers receive an exceptional experience
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Assist with content writing and other marketing tasks (video tutorials, testimonials etc.)
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share feature requests and effective workaround with team members.
- Your profile:

- Prior experience in Tech Support with the ability to quickly learn new software platforms.
- English native or C2 level min
- Customer service oriented
- You are a Team player



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