Client General Manager
vor 3 Wochen
Job Title: Client General Manager
Status: Account Manager
Reporting Line: Head of Client Management
Key Responsibilities:
- Strategic support and development of the assigned customer portfolio
- Active customer relationship management, both domestic and abroad as well as continuous exchange
- Needs assessment and avoidance of RfPs at headquarter level or at the local level based on the portfolio
- Preparation of offers and contract negotiations
- Advising and supporting customers in the management and implementation of their T&E programs including online business
- Consulting and distribution of solutions and additional services (i.e. M&E, consulting services etc.)
- Customer analysis and increase of profitability as well as responsibility for billing
- Regular customer reviews and derivations of recommendations for the optimization of the T&E program
- Implementation and achievement of quantitative and qualitative goals
- Continuous collaboration and coordination with the Traveler Care team and other departments like finance, M&E, Marketing, Human Resources, Implementation, etc.
- Deepening and ensuring the customer relationship across different hierarchical levels and departments. Targeted and proactive support of these levels
- Support with regular surveys as well as Net Promoter Score
- Implementation and delivery of international or local project work
- Collection, maintenance and updating of customer data in the CMS (Customer Management System)
Required knowledge and skills:
- Apprenticeship in the commercial / business administration area
- Fluent in spoken and written French and English
- Sales experience is essential. International experience is an advantage
- Openness and willingness to learn towards the company and the customer
- Strong conflict and communication skills and high social competence
- Independent, goal
- and team-oriented thinking as well as good analytical and conceptual skills
- High willingness to deal with numbers and their interpretation
- Very good knowledge of modern means of communication (i.e. video conferencing incl. presentation)
- Very binding and reliable manner in spoken and written form
- Process-oriented thinking and acting considering the relevant internal coherences
- Resilience and flexibility in changing and new situations
- Willingness to travel
- Communicative, convincing personality, sovereign attitude and binding nature
Location
Switzerland - Geneva - Petit-Lancy
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement
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