Client Liaison
vor 1 Woche
An opportunity is currently available for a Client Liaison role to join the Bonhams team in Geneva.
**About Bonhams**
Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.
**About the Role**
In your role as Client liaison, you will be required to carry out the following:
- First point of contact for all visitors to the office
- Answer the telephone and respond to general queries and direct calls where appropriate. Take notes of names/phone. Give support to the specialists and business getters in Geneva and from other locations coming for clients visits.
- Oversee the sale / distribution of all auction catalogues.
- Take bid registration from clients and over the telephone or via post.
- Maintain the office's general appearance, tidy up where necessary and keeping the office presentable.
- Order office supplies and packing materials.
- Organise and maintain the office files and catalogue archives.
- Ensure post is brought to the post office daily.
- Build client database: entering new client details on A3.
- Add appropriate interest codes to clients - if appropriate contact to client
- Represent the department/Bonhams in general, with the aim of sourcing profitable business for the company from the region and to promote Bonhams services and sales.
- Update the Bonhams local page with the valuation days data in A3.
- Create contract in A3: set contract to prepare, insert sourcing office/business getter/representative and add in consignment terms to special instructions.
- Associate items and add to contracts. Ensure import tax is correct for every item. Generate contracts.
- Insert bank details to 'payee' on client account and link to contract in A3.
- Compliance: check if all ID/POA/Seller payment details are up to date and if not required copies from consignor.
- Print barcode labels: label all items in consignment.
- Send contract to vendor to be signed.
- Photograph all items and measure items if necessary to prepare for shipping.
- Organise photography on location with external photographer for catalogue images.
- Send all signed contracts to relevant department.
- Add contract to consignment sheet: adding sale date/shipping date/payment date.
- Schedule collection date/delivery date a Oxford/NBS/KB - liaise with shipper.
- Liaise with the Ministry of Culture/Cites/Shippers/Department to arrange the appropriate export licences and import/export documents where necessary.
- Prepare booking sheet for shipper.
- Create proforma invoices: including descriptions of items, images of the objects and HS codes.
- Overseeing the safe packing and transit of property to and from the office to other parts of the Bonhams network or client addresses.
- Inform relevant department with shipment arrival date.
- Send proforma invoices to shipper.
- Organise return shipment with all relevant paperwork for BI items.
- Inspect all returned incoming items.
- Assist in sending sale announcements and/or condition reports to relevant clients prior to sales.
- Create social media schedule: select items, write texts/hashtags.
- Keep press list up to date.
- Forward invoices to accounts/ Code invoices in Ebis/ File invoices.
- Create spreadsheet of all invoices and keeping track of coding process.
- Manage results on consignment spreadsheets.
- Create spreadsheet with BI lots and liaise with departments/clients with regards to re-offering or return.
- Keep track of expiry date TA - for unsold or returned items.
- Keep track of late/outstanding payments.
- Schedule collections in the office: manage location transfers in A3.
- Manage and maintain database of clients in A3: keeping client information up to date: manage addresses/add missing data in.
- Responding to enquiries from departments in London and elsewhere
**Key Skills & Attributes**
You already have experience of business administration, and you speak fluent French, English and German.
- Computer literate with experience of MS office and Outlook
- Excellent interpersonal and communication skills
- Flexible team player
- Able to work on your own as well as part of a team
Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
**Job Types**: Full-time, Permanent
Schedule:
- 8 Hour Shift
- Monday to Friday
Work Location: One location
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