Technical Support
Vor 4 Tagen
Unser ROCKEN Partner ist ein etablierter Dienstleister für die Umsetzung digitaler Geschäftsmodelle im B2B-Markt in der Schweiz.
Das Familienunternehmen blickt auf eine langjährige Erfolgsgeschichte zurück und hat sich seit 1973 zu einem modernen und nachhaltigen Unternehmen entwickelt, welches seine Mitarbeitenden stets in der persönlichen und beruflichen Weiterentwicklung fördert.
Unser Partner bietet attraktive Anstellungsbedingungen mit Zukunftsperspektiven und eine kollegiale Arbeitskultur, geprägt von flachen Hierarchien mit kurzen Entscheidungswegen.
**Deine Verantwortung**:
- Bearbeitung, Koordination und Dokumentation von Kundenanfragen
- Überwachung der Leistungskennzahlen und Sicherstellung schneller und qualitativ hochwertiger Kundenbetreuung
- Pflege und Betreuung des Support Ticketsystems und Erreichbarkeit für Kunden und interne Stakeholder über alle Kanäle
- Verantwortung für die Disposition von Technikereinsätzen und Koordination der Einsätze
- Erstellung und Pflege einer Wissensdatenbank zur schnellen Lösungsfindung für Supportanfragen
- Bearbeitung von technischen Supportanfragen und Problemen im Zusammenhang mit Fleet Management
- Erstellung von Schulungsunterlagen und Anleitungen für Fleet Management Tools
- Überwachung, Optimierung und Verwaltung der Bestell-Schwellwerte in den Fleet Management Tools
- Messung und Überwachung der Kundenzufriedenheit
- Erreichung von Zielen und Sicherstellung der Qualitätsstandards für das Support-Team durch regelmäßige Schulungen zu Technologien, Lösungen und Produkten.
**Deine Skills**:
- Du verfügst über eine Ausbildung in Betriebswirtschaft oder Informatik von einer ETH, Uni, FH oder ein eidg. Diplom bzw. eine vergleichbare Qualifikation.
- Zudem hast du mindestens 2 Jahre Erfahrung in der Leitung eines technischen Support
- oder Helpdesk-Teams. Deine Ausbildung als IT/ICT Supporter oder ähnliches unterstützt dich dabei.
- Du bringst Erfahrung in der Erstellung von Reports mit und kannst aus Kunden
- und Nutzungsdaten wertvolles Wissen für das Fleet Management generieren.
- Zusätzlich verfügst du über Kenntnisse in der IT- und Druckerbranche, was dir bei der Bewältigung der Aufgaben hilft.
- Die Disposition und Koordination von Aussendiensteinsätzen sind dir vertraut, ebenso wie die Nutzung von Helpdesk-Ticketsystemen und die Analyse von Leistungskennzahlen.
- Deine Deutsch
- und Englischkenntnisse sind sehr gut, und du verfügst über gute Französischkenntnisse.
**Benefits**:
- ** Gute Verkehrsanbindung und Erreichbarkeit**:
- ** Homeoffice**:
- ** Attraktive Mitarbeiterrabatte**:
- ** Beteiligung oder Übernahme Parkplatz**:
- ** Attraktive Weiterbildungs
- und Entwicklungsmöglichkeiten**:
- ** Komfortables Büro mit moderner Infrastruktur**:
- ** Interessante und abwechslungsreiche Tätigkeiten/Projekte**:
- ** Flache Hierarchien**:
- ** Offene Unternehmenskultur**
**ROCKEN Jobs**:
**Profil erstellen**:
2 - 5 years
-
Technical Support Intern
Vor 6 Tagen
Zurich, Schweiz EF Education First Vollzeit**Salary**: 3000 CHF per Month. (Gross) **Onsite**: 100% **Duration**: 4 Months with the chance to extend another four depending on performance. **Starting**: ASAP Are you a technical whiz who is great at finding solutions to complex problems? Do you thrive on the satisfaction of helping people use technology to make their jobs easier? If you answered...
-
Technical Support
Vor 7 Tagen
Zurich, Schweiz HandUP Foundation Vollzeit**Objectives of this role** **Responsibilities** - Write and post technical job descriptions on IT specialist job boards, social media, and other relevant channels - Participate in tech conferences and meetups with IT professionals **Required skills and qualifications** - Hands-on experience with various interview formats (ex: Teams, Zoom, Google...
-
Technical Sales Support Manager
vor 2 Wochen
Zurich, Schweiz ABB Vollzeit**Technical Sales Support Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
2nd Level Technical Support
Vor 7 Tagen
Zurich, Schweiz Future Watch International Recruiting VollzeitCategory: I T- Created: 07 March 2021**Do you want to be part of a team that is building one of the world’s most exciting Financial Services company located near Zurich and that has had rapid growth in a difficult market. We are seeking young technical 2**nd** level support staff**: *** **2**nd** LEVEL TECHNICAL SUPPORT (Hebrew or Chinese)** *** You are...
-
2nd Level Technical Support
Vor 7 Tagen
Zurich, Schweiz Future Watch International Recruiting VollzeitCategory: I T- Created: 07 March 2021**Do you want to be part of a team that is building one of the world’s most exciting Financial Services company located near Zurich and that has had rapid growth in a difficult market. We are seeking young technical 2**nd** level support staff**: *** **2**nd** LEVEL TECHNICAL SUPPORT (French or German)** *** You are...
-
2nd Level Technical Support
Vor 7 Tagen
Zurich, Schweiz Future Watch International Recruiting VollzeitCategory: I T- Created: 07 March 2021**Do you want to be part of a team that is building one of the world’s most exciting Financial Services company located near Zurich and that has had rapid growth in a difficult market. We are seeking young technical 2**nd** level support staff**: *** **2**nd** LEVEL TECHNICAL SUPPORT (Italian or Spanish)** *** You are...
-
Remote Technical Support for Pathology
vor 2 Wochen
Zurich, Schweiz Agilent Technologies VollzeitJob DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the...
-
Technical Consultant
Vor 4 Tagen
Zurich, Schweiz Salesforce Vollzeit**Job Category **:Customer Success Group **Job Details**: - Technical Consultant / Technical Architect / Program Architect - Salesforce Core (all seniority levels considered) _ Opportunity for flexible work arrangements; Full-time or Part-Time hours - Location: office / remote based in Germany, Austria and Switzerland- Department Description:...
-
Technical Solutions Consultant
vor 1 Woche
Zurich, Schweiz Procivis AG VollzeitWorking closely with our software architects and developers, to ensure successful implementation and delivery of projects. - Explain the technical and architectural details of our products to customers and partners, ensuring a clear understanding of their benefits and advantages. - Answer technical and architecture questions, addressing any concerns or...
-
Technical Writer
Vor 7 Tagen
Zurich, Schweiz DoiT International Vollzeit**Location** Our Technical Writer will be an integral part of our UX/UI team in EMEA. This role is based remotely in Switzerland. **Who We Are** We enable greatness through the cloud. We thrive on working with fast-growing companies around the world to solve both essential and advanced cloud challenges. DoiT provides intelligent technology that simplifies...
-
Technical Customer Success Manager
vor 2 Wochen
Zurich, Schweiz Wingtra AG VollzeitOn behalf of **Wingtra AG**, we are searching for their next **Technical Customer Success Manager**. **Job Summary** You enjoy teamwork more than being the individual superhero, and you thrive in a feedback-driven culture? You are thriving in an exciting, unconventional yet structured and progressive start-up environment? Then keep on reading! As a...
-
Technical Coordinator
Vor 6 Tagen
Zurich, Schweiz Modis VollzeitFor one of our clients in the Zug area we are currently looking for a Technical Coordinator with an IT background for a project with a 12 Months duration. **Responsibilities: - Managing and coordinating 3rd level support with internal and external suppliers - Driving preventive maintenance, updates and upgrades proactively - Gathering and analyzing of user...
-
Technical Customer Success Agent Emea
Vor 4 Tagen
Zurich, Schweiz Wingtra AG VollzeitJoin the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 120+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 7 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to...
-
Technical IT Support Lead
Vor 3 Tagen
Zurich (Headquarter), Schweiz Sunrise GmbH VollzeitJob DescriptionAs a proactive problem-solver with strong technical skills, you will play a pivotal role in ensuring the seamless operation of our IT systems. You will collaborate closely with internal teams to resolve issues and enhance processes, thriving in a fast-paced environment committed to delivering excellent results.
-
Technical Architect D365
vor 2 Wochen
Zurich, Schweiz KPMG VollzeitTechnical Architect D365 - Join KPMG and become part of an international, successful team in a highly engaging culture that drives IT enabled Microsoft Solutions business transformation programs for our multinational clients and play a key role in a large-scale international client engagement.**Zurich** **Upon Agreement** **80 % - 100 %** Your...
-
Technical Project Leader
vor 2 Wochen
Zurich, Schweiz Brame AG VollzeitFounded in 2019, Brame is a tech startup focused on gamification marketing to strengthen customer loyalty. We are developing a Software as a Service solution through technology that allows companies to select, design and build their own marketing games in a modular system. In order to implement the next generation of the software together with our developers...
-
Technical Editor
vor 1 Woche
Zurich, Schweiz ANYbotics VollzeitANYbotics is a fast-growing tech company dedicated to shaping the future of mobile robotics across multiple industries. Join our highly talented and motivated team of more than 130 people and work on cutting-edge robot technology. The Opportunity As a Technical Editor, you will play a crucial role in ensuring the accuracy, clarity, and overall quality of...
-
Technical Architect D365
vor 1 Woche
Zurich, Schweiz KPMG-Switzerland Vollzeit**Join KPMG and become part of an international, successful team in a highly engaging culture that drives IT enabled Microsoft Solutions business transformation programs for our multinational clients and play a key role in a large-scale international client engagement.** Technical Architect D365 Your contribution to KPMG - Lead the technical design of...
-
Technical Writer
vor 2 Wochen
Zurich, Schweiz Pharma Resource Group, Inc. Vollzeit**Notes from Manager**: Some Scientific knowledge will be important. 3-6 yrs exp. is fine. we also consider resume with less exp. then required. **Main responsibilities include the following**: - Develop/edit a broad range of technical documents related to biopharmaceutical raw materials, including memos, assessments, specifications, and reports based upon...
-
Manufacturing Technical Expert
Vor 6 Tagen
Zurich, Schweiz O3 Smart VollzeitTasks - Facilitate the integration of the O3 Smart Platform with existing ERP, MES, Industrial machines and other operational systems - Customise the O3 platform to meet specific client needs and objectives, ensuring a seamless and effective digital transformation - Collaborate with cross-functional teams, including IT, operations, and manufacturing, to...