![ROCKEN](https://media.trabajo.org/img/noimg.jpg)
Technical Support
vor 3 Wochen
Unser ROCKEN Partner ist ein etablierter Dienstleister für die Umsetzung digitaler Geschäftsmodelle im B2B-Markt in der Schweiz.
Das Familienunternehmen blickt auf eine langjährige Erfolgsgeschichte zurück und hat sich seit 1973 zu einem modernen und nachhaltigen Unternehmen entwickelt, welches seine Mitarbeitenden stets in der persönlichen und beruflichen Weiterentwicklung fördert.
Unser Partner bietet attraktive Anstellungsbedingungen mit Zukunftsperspektiven und eine kollegiale Arbeitskultur, geprägt von flachen Hierarchien mit kurzen Entscheidungswegen.
**Deine Verantwortung**:
- Bearbeitung, Koordination und Dokumentation von Kundenanfragen
- Überwachung der Leistungskennzahlen und Sicherstellung schneller und qualitativ hochwertiger Kundenbetreuung
- Pflege und Betreuung des Support Ticketsystems und Erreichbarkeit für Kunden und interne Stakeholder über alle Kanäle
- Verantwortung für die Disposition von Technikereinsätzen und Koordination der Einsätze
- Erstellung und Pflege einer Wissensdatenbank zur schnellen Lösungsfindung für Supportanfragen
- Bearbeitung von technischen Supportanfragen und Problemen im Zusammenhang mit Fleet Management
- Erstellung von Schulungsunterlagen und Anleitungen für Fleet Management Tools
- Überwachung, Optimierung und Verwaltung der Bestell-Schwellwerte in den Fleet Management Tools
- Messung und Überwachung der Kundenzufriedenheit
- Erreichung von Zielen und Sicherstellung der Qualitätsstandards für das Support-Team durch regelmäßige Schulungen zu Technologien, Lösungen und Produkten.
**Deine Skills**:
- Du verfügst über eine Ausbildung in Betriebswirtschaft oder Informatik von einer ETH, Uni, FH oder ein eidg. Diplom bzw. eine vergleichbare Qualifikation.
- Zudem hast du mindestens 2 Jahre Erfahrung in der Leitung eines technischen Support
- oder Helpdesk-Teams. Deine Ausbildung als IT/ICT Supporter oder ähnliches unterstützt dich dabei.
- Du bringst Erfahrung in der Erstellung von Reports mit und kannst aus Kunden
- und Nutzungsdaten wertvolles Wissen für das Fleet Management generieren.
- Zusätzlich verfügst du über Kenntnisse in der IT- und Druckerbranche, was dir bei der Bewältigung der Aufgaben hilft.
- Die Disposition und Koordination von Aussendiensteinsätzen sind dir vertraut, ebenso wie die Nutzung von Helpdesk-Ticketsystemen und die Analyse von Leistungskennzahlen.
- Deine Deutsch
- und Englischkenntnisse sind sehr gut, und du verfügst über gute Französischkenntnisse.
**Benefits**:
- ** Gute Verkehrsanbindung und Erreichbarkeit**:
- ** Homeoffice**:
- ** Attraktive Mitarbeiterrabatte**:
- ** Beteiligung oder Übernahme Parkplatz**:
- ** Attraktive Weiterbildungs
- und Entwicklungsmöglichkeiten**:
- ** Komfortables Büro mit moderner Infrastruktur**:
- ** Interessante und abwechslungsreiche Tätigkeiten/Projekte**:
- ** Flache Hierarchien**:
- ** Offene Unternehmenskultur**
**ROCKEN Jobs**:
**Profil erstellen**:
2 - 5 years
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Technical Support Intern
vor 3 Wochen
Zurich, Schweiz EF Education First Vollzeit**Salary**: 3000 CHF per Month. (Gross) **Onsite**: 100% **Duration**: 4 Months with the chance to extend another four depending on performance. **Starting**: ASAP Are you a technical whiz who is great at finding solutions to complex problems? Do you thrive on the satisfaction of helping people use technology to make their jobs easier? If you answered...
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Client Project Manager
vor 3 Wochen
Zurich, Schweiz PrivaSphere AG VollzeitPrivaSphere is the innovative Swiss Platform for secure eMail and Online Applications. To grow our services and technology to the global level, we are looking for a dynamic Client Project Manager / Technical Supporter Tasks - Support the account manager in the implementation of customer projects - Consulting with customers and technical partners for the...
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Internship - Operational Technical Support
vor 2 Wochen
Zurich, Schweiz Chair Airlines AG Vollzeit**Welcome on board!** **Chair Airlines AG** based in Zürich with over 140 employees in cabin, cockpit and office working together to connect Zurich with vacation destinations around the Mediterranean is seeking for **Internship - Operational technical support **(M/F) **Tasks and Responsibilities**: - Provide support for the airline’s technical...
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Technical Support
vor 4 Wochen
Zurich, Schweiz HandUP Foundation Vollzeit**Objectives of this role** **Responsibilities** - Write and post technical job descriptions on IT specialist job boards, social media, and other relevant channels - Participate in tech conferences and meetups with IT professionals **Required skills and qualifications** - Hands-on experience with various interview formats (ex: Teams, Zoom, Google...
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Technical Host Event Support Innovation Room
vor 2 Wochen
Zurich, Schweiz We make it VollzeitBeschreibung: We make it GmbH is a company operating nationally in Switzerland, which has a high level of competence in the personnel services sector thanks to many years of successful experience. Concentration of placement activities on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT. We make it GmbH...
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2nd Level Technical Support
vor 4 Wochen
Zurich, Schweiz Future Watch International Recruiting VollzeitCategory: I T- Created: 07 March 2021**Do you want to be part of a team that is building one of the world’s most exciting Financial Services company located near Zurich and that has had rapid growth in a difficult market. We are seeking young technical 2**nd** level support staff**: *** **2**nd** LEVEL TECHNICAL SUPPORT (Hebrew or Chinese)** *** You are...
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2nd Level Technical Support
vor 4 Wochen
Zurich, Schweiz Future Watch International Recruiting VollzeitCategory: I T- Created: 07 March 2021**Do you want to be part of a team that is building one of the world’s most exciting Financial Services company located near Zurich and that has had rapid growth in a difficult market. We are seeking young technical 2**nd** level support staff**: *** **2**nd** LEVEL TECHNICAL SUPPORT (French or German)** *** You are...
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2nd Level Technical Support
vor 4 Wochen
Zurich, Schweiz Future Watch International Recruiting VollzeitCategory: I T- Created: 07 March 2021**Do you want to be part of a team that is building one of the world’s most exciting Financial Services company located near Zurich and that has had rapid growth in a difficult market. We are seeking young technical 2**nd** level support staff**: *** **2**nd** LEVEL TECHNICAL SUPPORT (Italian or Spanish)** *** You are...
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Technical Account Manager, Enterprise Support Dach
vor 3 Wochen
Zurich, Schweiz AWS EMEA SARL (Switzerland) VollzeitExperience with operational parameters and troubleshooting for two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment - Working with engineering/ technology teams for large customers or a major segment of a large entity in...
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Technical Coordinator
vor 2 Wochen
Zurich, Schweiz SR Technics VollzeitTechnical Coordinator The Technical Coordinator helps the customer in solving technical problems on his fleet. He is the customers entry point into SR Technics operation / organisation. Technical Coordinator is also responsible for maintaining records of customer interactions and collaborating with 3rd parties. Main Tasks - To promote a positive Safety...
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Technical Consultant
vor 3 Wochen
Zurich, Schweiz Salesforce Vollzeit**Job Category **:Customer Success Group **Job Details**: - Technical Consultant / Technical Architect / Program Architect - Salesforce Core (all seniority levels considered) _ Opportunity for flexible work arrangements; Full-time or Part-Time hours - Location: office / remote based in Germany, Austria and Switzerland- Department Description:...
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Technical Supporter
vor 2 Wochen
Zurich, Schweiz PrivaSphere AG VollzeitPrivaSphere Secure Messaging ist die innovative Schweizer Plattform für sichere E-Mail - und Online-Anwendungen. Um unsere Dienstleistungen und Technologie weiter auszubauen, suchen wir einen dynamischen Technical Supporter / Client Project Manager (w/m) Aufgaben - Unterstützung des Account Managers bei der Umsetzung von Kundenprojekten - Beratung von...
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Technical Solutions Consultant
vor 4 Wochen
Zurich, Schweiz Procivis AG VollzeitWorking closely with our software architects and developers, to ensure successful implementation and delivery of projects. - Explain the technical and architectural details of our products to customers and partners, ensuring a clear understanding of their benefits and advantages. - Answer technical and architecture questions, addressing any concerns or...
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Technical Writer
vor 4 Wochen
Zurich, Schweiz DoiT International Vollzeit**Location** Our Technical Writer will be an integral part of our UX/UI team in EMEA. This role is based remotely in Switzerland. **Who We Are** We enable greatness through the cloud. We thrive on working with fast-growing companies around the world to solve both essential and advanced cloud challenges. DoiT provides intelligent technology that simplifies...
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Technical Coordinator
vor 3 Wochen
Zurich, Schweiz Modis VollzeitFor one of our clients in the Zug area we are currently looking for a Technical Coordinator with an IT background for a project with a 12 Months duration. **Responsibilities: - Managing and coordinating 3rd level support with internal and external suppliers - Driving preventive maintenance, updates and upgrades proactively - Gathering and analyzing of user...
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German Speaking Technical Support
Vor 4 Tagen
Zurich, Schweiz ELIKYA RECRUITMENT VollzeitGerman Speaking Technical Support | Move to SpainFantastic opportunity to join THE world leader in automation and industrial technical training. Do you like analyzing, identifying and solving problems? This position is made for you! Join a warm and talented team of experts in Barcelona, Spain and represent a German multinational company that excels in the...
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Technical Customer Success Agent Emea
vor 3 Wochen
Zurich, Schweiz Wingtra AG VollzeitJoin the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 120+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 7 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to...
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Technical Account Manager
vor 2 Wochen
Zurich, Schweiz Brookwood Recruitment Vollzeit**Job Title** Technical Account Manager - German Speaking **_Audio-visual integration and design experience_** **Place of work** Home working and regular travel to clients **Salary **110,000 - 130,000 SEK Company Car, Laptop, Phone plus many core benefits Brookwood are working exclusively with this leader manufacturer of Audio-Visual products. Are you...
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Customer Support Agent
vor 3 Wochen
Zurich, Schweiz SIX Group Services AG VollzeitSIX Group Services AG Zurich, SwitzerlandPosted 16 hours ago Hybrid Permanent Competitive - Zurich | working from home up to 60% | Reference 5504 - With a firm base in your financial markets expertise, including domain knowledge within the customer types and their activities in the areas of Asset Servicing/Back office, Middle Office, Portfolio/Fund...
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Customer Support Agent
vor 1 Woche
Zurich, Schweiz SIX Group Services AG VollzeitSIX Group Services AG Zurich, SwitzerlandPosted 1 day ago Hybrid Permanent Competitive - Zurich | working from home up to 60% | Reference 5504 - With a firm base in your financial markets expertise, including domain knowledge within the customer types and their activities in the areas of Asset Servicing/Back office, Middle Office, Portfolio/Fund Management...