Technical Support

vor 3 Wochen


Zurich, Schweiz ROCKEN Vollzeit

Unser ROCKEN Partner ist ein etablierter Dienstleister für die Umsetzung digitaler Geschäftsmodelle im B2B-Markt in der Schweiz.

Das Familienunternehmen blickt auf eine langjährige Erfolgsgeschichte zurück und hat sich seit 1973 zu einem modernen und nachhaltigen Unternehmen entwickelt, welches seine Mitarbeitenden stets in der persönlichen und beruflichen Weiterentwicklung fördert.

Unser Partner bietet attraktive Anstellungsbedingungen mit Zukunftsperspektiven und eine kollegiale Arbeitskultur, geprägt von flachen Hierarchien mit kurzen Entscheidungswegen.

**Deine Verantwortung**:

- Bearbeitung, Koordination und Dokumentation von Kundenanfragen
- Überwachung der Leistungskennzahlen und Sicherstellung schneller und qualitativ hochwertiger Kundenbetreuung
- Pflege und Betreuung des Support Ticketsystems und Erreichbarkeit für Kunden und interne Stakeholder über alle Kanäle
- Verantwortung für die Disposition von Technikereinsätzen und Koordination der Einsätze
- Erstellung und Pflege einer Wissensdatenbank zur schnellen Lösungsfindung für Supportanfragen
- Bearbeitung von technischen Supportanfragen und Problemen im Zusammenhang mit Fleet Management
- Erstellung von Schulungsunterlagen und Anleitungen für Fleet Management Tools
- Überwachung, Optimierung und Verwaltung der Bestell-Schwellwerte in den Fleet Management Tools
- Messung und Überwachung der Kundenzufriedenheit
- Erreichung von Zielen und Sicherstellung der Qualitätsstandards für das Support-Team durch regelmäßige Schulungen zu Technologien, Lösungen und Produkten.

**Deine Skills**:

- Du verfügst über eine Ausbildung in Betriebswirtschaft oder Informatik von einer ETH, Uni, FH oder ein eidg. Diplom bzw. eine vergleichbare Qualifikation.
- Zudem hast du mindestens 2 Jahre Erfahrung in der Leitung eines technischen Support
- oder Helpdesk-Teams. Deine Ausbildung als IT/ICT Supporter oder ähnliches unterstützt dich dabei.
- Du bringst Erfahrung in der Erstellung von Reports mit und kannst aus Kunden
- und Nutzungsdaten wertvolles Wissen für das Fleet Management generieren.
- Zusätzlich verfügst du über Kenntnisse in der IT- und Druckerbranche, was dir bei der Bewältigung der Aufgaben hilft.
- Die Disposition und Koordination von Aussendiensteinsätzen sind dir vertraut, ebenso wie die Nutzung von Helpdesk-Ticketsystemen und die Analyse von Leistungskennzahlen.
- Deine Deutsch
- und Englischkenntnisse sind sehr gut, und du verfügst über gute Französischkenntnisse.

**Benefits**:

- ** Gute Verkehrsanbindung und Erreichbarkeit**:

- ** Homeoffice**:

- ** Attraktive Mitarbeiterrabatte**:

- ** Beteiligung oder Übernahme Parkplatz**:

- ** Attraktive Weiterbildungs
- und Entwicklungsmöglichkeiten**:

- ** Komfortables Büro mit moderner Infrastruktur**:

- ** Interessante und abwechslungsreiche Tätigkeiten/Projekte**:

- ** Flache Hierarchien**:

- ** Offene Unternehmenskultur**

**ROCKEN Jobs**:
**Profil erstellen**:
2 - 5 years



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